Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Engineering Manager - Localization and Site Discovery

Company: Webflow

Location: USA

Posted Nov 24, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for an Engineering Manager to lead the Localization and Site Discovery teams, focusing on enhancing global user experience and expanding platform reach. The role offers competitive compensation, benefits, and opportunities for growth.

Medical Director

Company: Modern Health

Location: USA

Posted Nov 24, 2025

Modern Health is seeking a part-time Medical Director with psychiatry expertise to oversee high-quality psychiatric care and medical management across their digital mental health platform. The role involves clinical oversight, regulatory compliance, customer engagement, cross-functional collaboration, and industry leadership. The position is pivotal in shaping psychiatric service delivery and advancing Modern Health's reputation in the market.

Sales Operations Manager (Outbound Sales)

Company: Apollo.io

Location: Canada

Posted Nov 24, 2025

The role is for a Sales Operations Manager Outbound Sales to join the Revenue Operations team. The primary goal is to increase rep productivity by 5% through outbound pipeline generation. The role involves campaign operations, cross-team collaboration, and deliverability and capacity management.

Staff Security Assurance Engineer - Third Party Risk Management

Company: Databricks

Location: India

Posted Nov 24, 2025

The Databricks Security Assurance Team is seeking a Staff Security Assurance Engineer with a focus on third-party risk management. The role involves managing and maturing the third-party risk management program, conducting security assessments and audits, maintaining assessment procedures and documentation, and developing metrics. The ideal candidate should have a bachelor's degree in Computer Science or related field, 10+ years of security experience with at least 4 years in third-party risk management, and experience managing and improving third-party risk management programs.

Senior Product Manager | Cloud Security

Company: ExtraHop

Location: USA

Posted Nov 24, 2025

The role is for a Senior Product Manager in Cloud Security to lead the development of innovative security solutions for cloud and Kubernetes workloads. The position involves driving strategy, building relationships with customers and partners, and collaborating with cross-functional teams. The ideal candidate has 5+ years of product management experience, deep knowledge of cloud and Kubernetes security, and excellent communication skills.

Data Scientist - Risk

Company: Found

Location: USA

Posted Nov 24, 2025

Found is a company that provides tools and services for self-employed individuals, including a business bank account that automates taxes and expense tracking. They are looking for passionate and resourceful people to join their team and build a safety net for self-employment. The role of Risk Data Scientist involves analyzing financial data, developing risk controls, contributing to strategic planning, and optimizing processes to manage risks in a fast-paced fintech environment.

Marketing Manager - Lifecycle

Company: Kraken

Location: UK

Posted Nov 24, 2025

Kraken emphasizes its mission-driven approach to crypto adoption, highlighting a global team and opportunities for marketing professionals to contribute to industry growth through innovation and customer-centric strategies.

Technical Lead

Company: Nearform

Location: UK

Posted Nov 24, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for leading enterprises. They offer a remote, full-time opportunity for a Technical Lead based in the UK. The role involves leading development teams, collaborating with clients, and shaping architectural decisions. Nearform provides benefits such as work-life balance, training, healthcare, and a pension match.

Full Stack Engineer - Ads

Company: Reddit

Location: USA

Posted Nov 24, 2025

Reddit's job posting highlights flexible work arrangements, remote opportunities, and roles in innovative engineering teams. It emphasizes collaboration, scalable systems, and benefits like healthcare, equity, and parental leave.

Software Engineer - Security Assurance

Company: Grafana Labs

Location: Canada

Posted Nov 24, 2025

The job posting is for a Software Engineer Security Assurance position at Grafana Labs, a remote-first company. The role involves building and maintaining security systems, collaborating with cross-functional teams, and developing automated security assurance programs. The company values agile principles, high-velocity expectations, and an OSS-first mindset.

Developer Success Engineer

Company: Vercel

Location: Netherlands,Germany,UK

Posted Nov 24, 2025

Vercel is hiring a Developer Success Engineer to guide customers through technical milestones, provide implementation guidance, troubleshoot issues, and create scalable resources. The role involves working with various customers, authoring documentation, partnering with teams, and identifying opportunities for growth.

Senior Software Engineer - Reconciliation

Company: Mercury

Location: USA

Posted Nov 24, 2025

The text highlights the precision and excellence of Swiss watchmaking, drawing a parallel to Mercury's reconciliation platform. It emphasizes the importance of accuracy, reliability, and meticulous care in both fields. The passage also describes the role of the reconciliation team at Mercury, inviting engineers passionate about building stable and trustworthy financial systems.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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