Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Staff Machine Learning Engineer - Core Engineering

Company: Pinterest

Location: USA

Posted Nov 24, 2025

Pinterest is seeking talented Staff Machine Learning Engineers to join their Core Engineering organization. The role involves designing features, building large-scale machine learning models, and developing new techniques for inferring user interests. The company offers hands-on access to a vast amount of data and the opportunity to contribute to state-of-the-art applied machine learning systems.

Innovation Engagement Manager

Company: Vonage

Location: USA

Posted Nov 24, 2025

The role of Innovation Engagement Manager is pivotal in shaping the future of the Network API ecosystem. The position requires exceptional business acumen, communication skills, and the ability to foster high-impact relationships. Key responsibilities include collaborating with customers and partners, facilitating strategic workshops, defining commercial constructs, delivering business consulting, implementing launch plans, and preparing handover materials. The ideal candidate should have 10 years of experience in customer-facing roles, with expertise in devising product introduction strategies, consultative selling, solution consulting, business acumen, market introduction, partnership development, stakeholder management, communication, leadership, and a results-oriented mindset. Familiarity with the Network API landscape is a plus.

Enterprise Account Executive

Company: Saviynt

Location: France

Posted Nov 24, 2025

Saviynt promotes its AI-powered identity platform and job opportunity for a Senior Account Executive in France, emphasizing growth, security solutions, and a positive work environment. The company highlights competitive compensation, professional development, and diversity in hiring.

Strategic Programs Director - Sales & Marketing

Company: ‎ConnectWise

Location: USA

Posted Nov 24, 2025

This role describes a strategic leadership position focused on aligning growth strategies with operational execution, driving revenue growth, and fostering cross-functional collaboration across sales, marketing, and operations to achieve organizational objectives.

Senior Financial Analyst - Customer Success

Company: HubSpot

Location: USA

Posted Nov 24, 2025

The role of Senior Financial Analyst at HubSpot involves partnering with Customer Success leaders to design financial strategies, lead budgeting and forecasting, deliver actionable recommendations, build dashboards, collaborate with data and operations teams, identify automation opportunities, translate financial insights, and contribute to continuous improvement. The ideal candidate should have 3+ years of experience in FP&A or related analytical roles, expertise in supporting Customer Success or Go-to-Market organizations, advanced analytical and financial modeling skills, experience with BI tools, strong business judgment, excellent communication skills, and a self-starter mindset.

Direct Mail Marketing Analyst

Company: Caribou Financial

Location: USA

Posted Nov 24, 2025

This job description outlines a Direct Mail Marketing Analyst role involving campaign planning, data analysis, and cross-functional collaboration. The position offers competitive compensation, benefits like flexible time off and mental health coverage, and opportunities for professional growth.

Business Development Representative

Company: Cryptio

Location: UK

Posted Nov 24, 2025

Cryptio is a company that builds infrastructure for the crypto economy, providing enterprise-grade backoffice and data platforms for institutions, corporates, and crypto-native organizations. They are hiring a Business Development Representative (BDR) to energize their sales pipeline and start valuable customer conversations. The role involves cold calling, qualifying and developing sales leads, building prospect lists, setting up meetings and demos, mastering Cryptio's value proposition, tailoring pitches, leveraging AI tools, tracking activity in Hubspot, supporting Account Executives, and reporting to the Head of Revenue. The ideal candidate should be passionate about crypto, have 1+ year of SDR or commercial sales experience or evidence of success in competitive environments, bring high energy and initiative, manage time effectively, communicate fluently in English, and thrive in a fast-paced, high-contact phone environment.

Senior Software Engineer - Site Discovery & Localization

Company: Webflow

Location: USA

Posted Nov 24, 2025

Webflow is building an AI-native Digital Experience Platform to empower creators and enterprises to design, launch, and optimize websites without barriers. They are looking for a Senior Software Engineer to help build intelligent content experiences and improve site discovery and localization capabilities.

Principal Sales Engineer

Company: Perforce

Location: Mexico

Posted Nov 24, 2025

Perforce seeks a Principal Sales Engineer in Mexico City to drive customer success and innovation. The role involves technical sales, collaboration with teams, and leveraging expertise in cloud and AI technologies. Qualifications include fluency in English/Spanish, DevOps experience, and strong communication skills.

Executive Assistant

Company: KoBold Metals

Location: USA

Posted Nov 24, 2025

KoBold Metals is a leading AI-driven mineral exploration company that has discovered high-quality copper deposits with less capital than the industry average. The company is seeking a highly skilled Executive Assistant to support its Chief Legal Officer and Chief Financial Officer on the East Coast.

Demand Generation Manager

Company: Leonardo.Ai

Location: Australia

Posted Nov 24, 2025

LeonardoAI, an Australian tech startup now part of Canva, is on a mission to democratize design and ignite global creativity through its AI-powered platform. The company is seeking a Demand Generation Manager to scale its marketing engine across influencer, performance, and event marketing, working closely with creative and content teams to deliver impactful campaigns globally.

Senior Social Media Manager

Company: Twilio

Location: USA

Posted Nov 24, 2025

Twilio seeks a Senior Social Media Manager to lead innovative B2B social strategies, creating engaging content and managing channels. The role requires creativity, data analysis, and community building skills, with a focus on growth and brand awareness.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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