Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Software Engineer (low level Video Experience)

Company: Spotify

Location: Remote

Posted Nov 23, 2025

Spotify is seeking a senior professional with extensive video playback experience to help build a world-class video service. The role involves creating a cross-platform C++ video stack, optimizing AV components, and designing low-level video components. The position offers the opportunity to shape Spotify's video strategy and impact hundreds of millions of users.

iOS Developer

Company: ElevenLabs

Location: Remote

Posted Nov 23, 2025

ElevenLabs is a leading audio AI company with rapid growth and innovative technology. They offer impactful roles in a dynamic environment, emphasizing AI-first approaches and global collaboration. The position involves developing features for their reader app and contributing to cutting-edge audio AI projects.

Technical Business Analyst

Company: Megaport

Location: Remote

Posted Nov 23, 2025

This text is a job posting for a Business Analyst role at Megaport, highlighting the company's innovative position in Network as a Service, its collaborative culture, and competitive benefits. The role involves bridging business and engineering teams, with requirements gathering and documentation. The company emphasizes flexibility, professional development, and a supportive work environment.

Engineering Manager - Network Infrastructure (Cloud)

Company: Airbnb

Location: Remote

Posted Nov 23, 2025

The text describes Airbnb's mission, values, and the role of the Networking team within the Cloud Infrastructure organization. It highlights the importance of reliability, scalability, efficiency, and high availability in their network infrastructure. The text also outlines the responsibilities of an engineering manager leading the team, including hiring, coaching, and strategic planning. The role requires experience in engineering management, software development, and public cloud providers, as well as excellent communication skills and problem-solving abilities.

Product Success Associate

Company: Jigsaw

Location: Remote

Posted Nov 23, 2025

Jigsaw is a company that helps professional services and financial institutions transform the way they work by organizing, visualizing, and using their data. They have a mission to simplify complex systems and streamline processes for their clients, who include top consultancies, financial institutions, and law firms. Jigsaw is on a growth trajectory and is looking for talented people to help them achieve their ambitious goals.

Backend Engineer (Mid Level)

Company: Cytora

Location: Remote

Posted Nov 23, 2025

Cytora, an Applied Systems company, is transforming the insurance industry with AI-powered solutions. They seek backend engineers to contribute to innovative projects and collaborate on digital transformation. The role offers competitive compensation, flexible work options, and professional development opportunities in a mission-driven culture.

Senior Consultant Data Governance

Company: phData

Location: Remote

Posted Nov 23, 2025

This job description outlines a Senior Consultant role focused on data governance and metadata management, requiring expertise in tools like Collibra and Alation, collaboration with cross-functional teams, and coaching on data stewardship practices. It highlights responsibilities such as facilitating working groups, configuring governance tools, and ensuring compliance with regulations like GDPR. The role also emphasizes remote work flexibility and professional development opportunities.

Senior Social Content Producer

Company: Storm Ideas

Location: Panama

Posted Nov 23, 2025

The job posting describes a fast-paced, remote role for a creative storyteller and writer to lead social content production for a high-profile entertainment account. The position offers the opportunity to work with cutting-edge technology, collaborate with a global team, and shape the company's culture. The role requires strong organizational skills, clear communication, and experience with AI tools.

Localization Manager

Company: Airbnb

Location: Remote

Posted Nov 23, 2025

Airbnb is seeking an experienced Localization Manager for Canada to help drive international growth and provide a native experience for users. The role involves collaborating with various teams, shaping local initiatives, and adapting global strategies to meet market needs. The company is experiencing a travel rebound and is reinventing itself post-IPO and pandemic.

Software Engineer, iOS Core Product

Company: Speechify, Inc.

Location: Worldwide

Posted Nov 23, 2025

Speechify is a text-to-speech product that has gained significant traction, with over 50 million users worldwide. The company has recently been recognized as the Chrome Extension of the Year by Google and the App of the Day by Apple. Speechify is a fast-growing startup with a distributed team of nearly 200 people from top tech companies and leading PhD programs. The company is seeking a Senior iOS Engineer to support its growing user base and work on new projects to push the product forward.

Staff Software Developer - JaneX

Company: Jane App

Location: Remote

Posted Nov 23, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for running practices. They are looking for a Staff Developer to lead the design of their AI architecture and drive the development of AI-powered features. The role requires extensive experience in design and architecture, a degree in Computer Science or related field, and a desire to remain actively involved in coding while leading teams.

Strategic Account Manager - Arabic Speaking

Company: Mapbox

Location: Remote

Posted Nov 23, 2025

Mapbox is highlighted as a leading platform with 4 million developers, offering tools for businesses and customer experiences. The role emphasizes strategic customer relationships, technical solutions, and team collaboration.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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