Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Account Manager

Company: HitPay

Location: Remote

Posted Nov 23, 2025

This job posting highlights a role as an Account Manager at HitPay, focusing on merchant growth and retention through product upsells, data analysis, and collaboration with teams. It emphasizes competitive compensation, innovation in payment solutions, and opportunities to shape merchant growth within a dynamic environment.

Social Content Producer

Company: Storm Ideas

Location: Peru

Posted Nov 22, 2025

This job posting highlights a remote creative role with AI tools, fast-paced environment, and collaboration opportunities. It emphasizes skills in social-first content creation, adaptability, and AI integration. The application process includes a creative task and interviews with leadership.

Sr. Sales Development Representative

Company: ExtraHop

Location: Germany,Austria,Switzerland

Posted Nov 22, 2025

This job posting seeks a driven individual for a Sales Development role, emphasizing prospecting, pipeline generation, and cross-functional collaboration. It outlines qualifications requiring B2G experience, cybersecurity knowledge, and strong communication skills in a fast-paced environment.

Lead Multimedia Designer

Company: Skyrocket Studios

Location: Remote

Posted Nov 22, 2025

The job description outlines a leadership role for a multimedia design team, focusing on team management, creative strategy, content development, and creative direction. The role requires strong leadership skills, proficiency in design tools, and the ability to align creative output with brand goals and client objectives.

Senior Software Engineer

Company: Mozilla

Location: Poland

Posted Nov 22, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Senior Backend Data Engineer

Company: H1

Location: Remote

Posted Nov 23, 2025

H1 is a company that believes access to the best healthcare information is a basic human right. They aim to provide a platform that informs every doctor interaction globally, promoting health equity and building trust in healthcare systems. The company uses data and AI technology to unlock medical insights and accelerate an equitable and inclusive drug development lifecycle.

Machine Learning Engineer II - Search Data

Company: Mapbox

Location: Remote

Posted Nov 23, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and data solutions. They seek a Senior Machine Learning Engineer to enhance their search data teams, emphasizing innovation, diversity, and high-quality data delivery.

Software Engineer- L2

Company: Twilio

Location: USA

Posted Nov 22, 2025

The Developer Platform Experience team at Twilio is seeking a Software Engineer L2 to work on creating a seamless, efficient, and intuitive environment for engineers to build, test, and launch applications. The team is developing a new software taxonomy system and developer portal based on Backstage, and the role involves developing backend, frontend, and clientside applications, collaborating with teammates, supporting internal users, and continuously improving Twilio's internal developer platform.

Engineering Manager - Web - Pro

Company: Kraken

Location: USA

Posted Nov 22, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The company is fully remote with a diverse global team and celebrates unique perspectives.

Enterprise Data Engagement & Communications Leader

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 22, 2025

The role is for an Engagement and Communications Leader in the Enterprise Data & Data Science department at Liberty Mutual. The position involves leading strategic initiatives, communications, and community engagement to cultivate high-performing data professionals. Success is measured by consistent delivery, high adoption and engagement, clear communication, and the ability to navigate ambiguity.

Reinforcement Learning Research Intern for Game AI

Company: SONY global

Location: Remote

Posted Nov 23, 2025

Sony AI is inviting passionate PhD students to join as Research Scientist Interns specializing in deep reinforcement learning. The internship offers an opportunity to contribute to cutting-edge research in the Game AI field and collaborate with a multidisciplinary team. The position is fully remote or hybrid in the Zurich office, with a flexible duration of 3 to 6 months in 2026.

Social Content Producer

Company: Storm Ideas

Location: Brazil

Posted Nov 22, 2025

The job posting describes a fast-paced, creative role at Storm Ideas, a company that supercharges the digital presence of major US TV and entertainment brands. The role involves ideating, creating, and managing social content for high-profile entertainment accounts, using AI tools to boost creativity and efficiency. The company values culture, collaboration, and innovation, and offers a fully remote position with competitive pay.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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