Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Backend Software Engineer

Company: Megaport

Location: Canada

Posted Nov 19, 2025

Megaport is a global tech leader offering a collaborative and innovative work environment with opportunities for senior engineers to contribute to product development, system maintenance, and API design. The role emphasizes technical leadership, mentorship, and working with cutting-edge technology in a supportive culture.

Sr Manager-Software Engineering-EDI

Company: American Specialty Health Incorporated

Location: Remote

Posted Nov 19, 2025

This job posting seeks a Sr Manager Software EngineeringEDI for American Specialty Health's IT department, emphasizing remote work requirements, technical qualifications, and project management responsibilities. The role involves leading software development initiatives, ensuring compliance with healthcare standards, and managing team performance in a hybrid work environment.

Senior Product Marketing Manager

Company: Jane App

Location: USA

Posted Nov 19, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by simplifying their lives. They are seeking a Senior Product Marketing Manager to lead strategic initiatives, own key business segments, and drive measurable business impact. The role offers autonomy, flexibility, and the opportunity to work with a mission-driven team.

Senior Graphic Design

Company: Blue Star Families

Location: USA

Posted Nov 19, 2025

Blue Star Families is seeking a senior graphic design contractor to provide design support for their collateral needs. The contractor will work remotely for approximately 68 weeks, 20-25 hours per week, and will be responsible for creating various design assets while maintaining the organization's brand identity. Preferred qualifications include experience in nonprofit design, proficiency in Adobe Creative Suite and Canva, and familiarity with military families and cause-based storytelling.

Technical Client Success Manager

Company: Atmosera

Location: USA

Posted Nov 19, 2025

Atmosera seeks a Technical Client Success Manager to manage strategic client relationships, drive satisfaction, and deliver solutions. The role offers competitive compensation, benefits, and growth opportunities.

Senior Technical Account Manager

Company: Perforce

Location: Germany

Posted Nov 19, 2025

Perforce is a global company that values collaboration, creativity, and customer success. They are seeking a Senior Technical Account Manager to join their Customer Success team and work with top DevOps engineers. The role involves building relationships, guiding customers to improved efficiency, and advocating for customers and product quality.

Revenue Accounting Manager

Company: Reddit

Location: Remote

Posted Nov 19, 2025

The Revenue Accounting team is seeking a Revenue Accounting Manager to join their growing team. The role involves overseeing day-to-day revenue accounting activities, performing month-end close and reporting, spearheading order-to-cash projects, assessing current practices, and supporting external audits. The ideal candidate should have 6+ years of revenue accounting experience, preferably in the advertising or digital media/entertainment space, with a mix of public accounting and industry experience. The position requires strong technical knowledge of US GAAP, experience with Netsuite, Salesforce, and revenue automation tools, excellent communication skills, and the ability to work under pressure and meet deadlines.

Android Engineer

Company: Brilliant

Location: USA

Posted Nov 19, 2025

Brilliant emphasizes creating better problem solvers through interactive learning, prioritizing a healthy business model and team values like adventure, excellence, and candor. They seek experienced engineers to build innovative educational products with competitive compensation and benefits.

Senior Software Engineer - Trust Safety

Company: Airbnb

Location: USA

Posted Nov 19, 2025

The role of a Senior Software Engineer on the Safety Foundation team at Airbnb involves collaborating with various teams to detect and stop potential risky bookings or identify risk users. The position requires expertise in building large-scale systems, experience with Scala, Java, JavaScript, or Python, and the ability to work collaboratively in cross-functional teams. The company is committed to inclusion and belonging, and the role may include occasional work at an Airbnb office or attendance at offsites.

Lead Product Marketing Manager - Margin Trading

Company: Kraken

Location: Remote

Posted Nov 19, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer advanced trading products and prioritize security, education, and client support. The company values diversity, inclusion, and equal opportunity.

Security Engineer - AI

Company: Monarch Money

Location: USA

Posted Nov 19, 2025

Monarch is a personal finance platform that aims to simplify finances and help users reach their financial goals. They are seeking a Security Engineer with a focus on AI to join their team during a period of hypergrowth. The role involves supporting security operations, assessing and monitoring applications infrastructure, designing and implementing security controls for agentic AI systems, and partnering with the AIML team to develop detection systems.

Claims Examiner - Workers Compensation

Company: Sedgwick

Location: USA

Posted Nov 19, 2025

Sedgwick is a global company that offers meaningful work, a caring culture, and opportunities for career growth. They are recognized as one of America's greatest workplaces and provide a comprehensive benefits package. The company is looking for driven individuals to join their team and help adjudicate complex claims while enjoying flexibility and autonomy in their work.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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