Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Digital Marketing Associate

Company: Skyrocket Studios

Location: Remote

Posted Nov 18, 2025

This text describes a digital marketing role with responsibilities across social media, influencer marketing, search campaigns, SEO, direct marketing, and industry knowledge. It outlines required qualifications and skills for the position.

Account Executive

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The candidate has solid SaaS sales experience in Brazil, with a strong hunter profile and channel/reseller experience. They have experience in industries such as public infrastructure, energy, oil and gas, or utilities. The candidate is fluent in Portuguese and English, with Spanish proficiency expected. They have a deep understanding of Brazil's market in core industries and familiarity with the broader LATAM landscape.

Tech Lead Manager - Embodied AI

Company: Diligent Robotics

Location: Remote

Posted Nov 18, 2025

The text describes a leadership role in developing AI for robotics, emphasizing mission-driven innovation, cross-functional collaboration, and real-world application of advanced technologies. It highlights responsibilities in building AI systems, ensuring safety, and leading teams in a startup environment.

Implementation Specialist

Company: ImageTrend

Location: USA

Posted Nov 19, 2025

ImageTrend Inc. seeks Implementation Specialists to deliver healthcare and emergency response solutions. The role involves project management, client collaboration, and training. The position offers a competitive salary and remote work flexibility.

Customer Success Manager - Enterprise

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The role involves proactively recommending ServiceChannel methodologies, establishing adoption plans, building success plans, fostering client engagement, managing technical integrations, reviewing customer data, leading customer engagement meetings, communicating relevant news, collecting feedback, working cross-functionally, providing training, conducting business reviews, and collaborating with internal teams. The ideal candidate should have a bachelor's degree, 2+ years of experience in customer success or project management, excellent communication skills, strong analytical skills, enthusiasm for technology, project management skills, and experience driving organizational change initiatives.

Business Development Representative

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The text describes the responsibilities and requirements for a Business Development role focused on developing and maintaining knowledge of Gordian products, generating sales qualified leads, engaging prospects, collaborating with teams, and tracking activities in CRM platforms. It emphasizes the need for strong communication skills, attention to detail, and experience in B2B or B2G environments.

Sr. Manager - Digital Experience (Web Properties & eCommerce)

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The text outlines a comprehensive eCommerce strategy focused on driving online sales, aligning with sales targets, and enhancing customer experience. It emphasizes collaboration across teams, performance analysis, and vendor management. The role requires strong leadership, analytical skills, and experience in eCommerce platforms and digital marketing.

Sr Staff Software Engineer DevOps

Company: Hammerspace

Location: Remote

Posted Nov 18, 2025

The job posting is for a skilled DevOps Engineer to join a team. The role focuses on software development with a strong programming foundation, while leveraging DevOps expertise to streamline processes and ensure robust deployments. The ideal candidate is a versatile problem-solver with a software engineering core, comfortable wearing multiple hats in a startup environment.

Alliance Manager

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The text describes the role of managing strategic alliances with high-impact partners to drive mutual business growth and innovation. It involves developing partnership frameworks, conducting strategic meetings, identifying opportunities for co-development and co-marketing, collaborating with internal teams, applying financial acumen, and achieving alliance partner quota targets. The ideal candidate should have experience in partnership management, working with global consulting firms or Fortune 500 companies, excellent relationship-building skills, strategic thinking, and the ability to navigate complex organizational structures.

Health Physicist

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The job posting offers a consulting position in radiation safety, requiring a bachelor's degree, 2+ years of experience, and eligibility to serve as a Radiation Safety Officer (RSO). The role involves travel within California, Arizona, and Texas, providing onsite support, and assisting with regulatory compliance.

Lead Software Engineer

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The text outlines a role requiring collaboration with cross-functional teams, Agile methodology, technical expertise in C#, .NET, and cloud platforms, along with mentoring and code reviews.

Senior Software Developer

Company: Fortive

Location: Remote

Posted Nov 18, 2025

The text describes the role of a Product Manager UX and team, outlining responsibilities such as breaking down business requirements, designing and implementing new features, collaborating with cross-functional teams, mentoring team members, driving continuous improvement, and having a passion for understanding customers and creating simple yet effective user experiences. The ideal candidate should have experience with front-end frameworks, strongly typed JavaScript, CSS layout, SQL and NoSQL databases, RESTful APIs, C and the .NET ecosystem, CI/CD and IaC, JavaScript bundlers, telemetry monitoring and observability tools, design systems and component libraries, end-to-end testing frameworks, microfrontend frameworks, cloud and container technologies, and developing enterprise or SaaS products.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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