Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

SEO Content Specialist

Company: Canva

Location: South Korea

Posted Nov 15, 2025

Canva is seeking a passionate SEO Content Specialist to join their team in South Korea for a 12-month engagement. The role involves expanding SEO content strategy, localizing content for South Korean audiences, and creating engaging content on Naver properties. The ideal candidate should be a native Korean speaker with business-level English, excellent grasp of the Korean language, and experience in SEO content projects on large websites.

Associate Technical Advisor

Company: BlueVoyant

Location: USA

Posted Nov 15, 2025

This job posting seeks a Threat Fusion Cell Technical Advisor to support global customers in IT security, with responsibilities including testing detection logic, researching exploits, and providing technical insights. Qualifications require experience in cybersecurity, scripting, and forensic analysis, along with certifications and a bachelor's degree.

Account Executive

Company: HubSpot

Location: Remote

Posted Nov 15, 2025

The job posting is for an Account Executive position in the Mexican territory, focusing on sales and client management. The role involves building relationships, identifying challenges, closing new business, and working collaboratively with various departments. Fluency in Spanish and English is required, along with relevant sales experience and a strong work ethic.

Senior Machine Learning Systems Engineer (Training Optimization)

Company: Canva

Location: China

Posted Nov 15, 2025

The company is a team within a Generative AI supergroup focused on inventing foundational technologies for AI-assisted design. They build large-scale models and research to power the Canvas creative intelligence engine, collaborating globally on projects like smart editing and AI video tools. The role is for a Senior Machine Learning Systems Engineer to lead efforts in scaling and optimizing training systems for large multimodal and foundation models, working at the intersection of systems and AI research.

Senior Software Engineer - Development Collaboration (Python, Golang)

Company: Canva

Location: Australia

Posted Nov 15, 2025

Canva is seeking a Senior Engineer to join their Infrastructure Developer Experience Group and help enhance the developer experience, maintain source control systems, and drive operational excellence. The role requires strong computer science knowledge, experience with Python and Go, and a passion for developer experience. Canva offers equity packages, inclusive parental leave, a Vibe & Thrive allowance, and flexible leave options.

Supervisor - Physician Coding Operations

Company: Guidehouse

Location: USA

Posted Nov 15, 2025

This job posting is for a fully remote position overseeing day-to-day client activities for multiple physician coding projects. The role requires a CPC certification, 3+ years of supervisory experience or 5+ years of physician coding experience, and excellent communication and organizational skills. Guidehouse offers a comprehensive benefits package and competitive compensation.

Vice President - Provider Network

Company: Gravie

Location: Remote

Posted Nov 15, 2025

Gravie is a company that aims to improve healthcare access through innovative consumer-centric health benefit solutions. They are seeking a Vice President of Provider Network to lead healthcare provider network strategy development and management. The role involves developing new network strategies, managing network performance, leading negotiations, overseeing network implementation, and partnering with actuary and analytics teams. Gravie offers a unique benefits package and a mission-driven work environment.

Medical Coder - High Complexity ENT Surgical

Company: Guidehouse

Location: USA

Posted Nov 15, 2025

The job posting is for a part-time, fully remote ENT Surgery Pro Fee Coder position. The role requires proficiency in surgical coding for high complexity ENT surgery cases, accurate coding of conditions and procedures, and maintaining a high level of productivity. The position offers competitive compensation and a comprehensive benefits package.

Data Analyst - Client Experience

Company: labcorp

Location: USA

Posted Nov 15, 2025

Labcorp West Division is hiring a Data Analyst for Client Experience. The role involves extracting, analyzing, and visualizing data using various tools to support CX goals. The position requires strong SQL skills, business analytics capabilities, and experience with data modeling and visualization. The role offers opportunities to collaborate across teams, present data insights, and leverage AI-based tools to optimize analysis.

VP - Strategic Planning

Company: EVERSANA

Location: USA

Posted Nov 15, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide next-generation creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They are looking for a VP Strategic Planner with 15+ years of experience to lead the strategic planning process, inspire teams, and drive innovation.

Senior Product Manager - Authorizations

Company: Visa

Location: Brazil

Posted Nov 15, 2025

Pismo is a technology company founded in 2016 that provides cloud-based solutions for banking and fintech, collaborating with Visa to address legacy system challenges. The job requires product management expertise in payments, with focus on card authorization, technical compliance, and innovation.

Growth Marketing Lead

Company: Allium

Location: Remote

Posted Nov 15, 2025

Allium is a blockchain data analytics startup that aims to make blockchain data accurate, simple, and fast. They ingest, sanitize, and standardize data from over 100 blockchains, providing a petabyte-scale dataset. Allium serves analysts and engineers with different platform offerings, catering to the needs of both groups. The company is on a mission to index and organize the world's blockchain data, similar to what Google and Bloomberg did for public webpage and financial data.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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