Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Associate Customer Success Manager

Company: ExtraHop

Location: USA

Posted Nov 15, 2025

ExtraHop is a company that provides mission-critical solutions across various industries. They are looking for a Customer Success Specialist to help customers achieve successful outcomes, document use cases, lead onboarding, assess customer health, and work with other teams to ensure customer satisfaction.

Team Lead - Workday Administrator

Company: ‎ConnectWise

Location: USA

Posted Nov 15, 2025

The Team Lead Workday Administrator role is responsible for supporting the implementation, maintenance, and overall administration of the HRIS platform. The role involves working with cross-functional teams to ensure a smooth end-to-end experience for colleagues. Essential duties include providing support, researching and analyzing findings, building and monitoring reports, administering permissions, developing workflows, managing system configuration data, responding to technical issues, ensuring compliance, leading cross-functional teams, reviewing optimization efforts, providing technical guidance and training, leading system integration testing, developing functional configuration, leveraging Workday Community knowledge, and serving as an escalation point for Workday-related issues.

Senior Partner Account Executive (IBM & Redhat)

Company: EDB

Location: Singapore

Posted Nov 15, 2025

The Senior Partner Account Executive APJ role at EnterpriseDB (EDB) involves expanding partnerships with IBM and Red Hat across the Asia-Pacific Japan region. The position requires strategic partner engagement, joint business planning, and driving revenue growth through collaborative efforts with key technology partners.

Senior Staff SDE I (Greenplum)

Company: EDB

Location: EMEA

Posted Nov 15, 2025

EDB is seeking an experienced Software Engineer to design, develop, and maintain WarehousePG extensions, migration tools, monitoring systems, and performance optimizations for PostgreSQL. The role involves collaborating with project teams, enhancing codebases, addressing bugs, implementing new features, and ensuring high-quality database performance. EDB is a leading contributor to the Postgres community, committed to driving innovation in AI, data, and enterprise database technology.

Vice President - OEM Data & Intelligence

Company: Tekion

Location: USA

Posted Nov 15, 2025

Tekion, a fast-growing cloud-native SaaS innovator in automotive retail, is seeking a Vice President of Data & Intelligence. The role involves leading data strategy, developing data products, building partnerships, and driving growth. The ideal candidate has 10+ years of leadership experience in the automotive sector, deep expertise in data strategy and analytics, and strong executive communication skills.

Associate Customer Success Manager

Company: ExtraHop

Location: USA

Posted Nov 15, 2025

ExtraHop is a company that provides mission-critical solutions across various industries. They are looking for a Customer Success Specialist to help customers achieve successful outcomes, document use cases, lead onboarding, assess customer health, and work with other teams to ensure customer satisfaction.

Cobalt Core Pentester

Company: Cobalt

Location: UK,Germany

Posted Nov 15, 2025

The Cobalt Core is a community of highly skilled security pentesters who are passionate about their work and strive to be at the top of their game. They value collaboration, sharing ideas, and continuous learning. The position is a freelance part-time role for experienced pentesters with a strong work ethic, deep understanding of application security, and excellent communication skills.

Senior Analytics Engineer Services

Company: Newsela

Location: Argentina,Brazil,Mexico,Colombia,Chile,Costa Rica

Posted Nov 15, 2025

This job posting seeks a Contractor based in Mexico or Argentina for Senior-Level Analytics Engineering Services, requiring expertise in SQL, Python, and data pipeline development. The role involves data transformation, collaboration with stakeholders, and infrastructure automation, with a focus on data quality and tooling.

Indirect Tax Enablement Specialist

Company: Stripe

Location: USA

Posted Nov 15, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company is seeking a dynamic Indirect Tax Enablement Specialist to join their team and drive user success and internal strategy implementation. The role involves providing real-time support, analyzing support experiences, collaborating with stakeholders, designing and executing enablement programs, and creating engaging content.

Staff Software Engineer

Company: HubSpot

Location: USA

Posted Nov 15, 2025

HubSpot is seeking a Staff Software Engineer to join the Release Core team within the Release Engineering product line. The team works on deploying systems across a common infrastructure, defining platform and patterns for applications. The ideal candidate should have experience building modern scalable CI and CD systems, deep experience with Kubernetes, and a customer-centric approach to building platform software.

Closing Coordinator

Company: Hometap

Location: USA

Posted Nov 15, 2025

Hometaps is seeking an experienced Closing Coordinator to streamline investment closing operations while maintaining strong customer service. The role involves collaborating with various teams, building relationships with vendors, scheduling signing appointments, monitoring closings, and identifying process improvements. The ideal candidate has 1+ years of experience in a related role, a strong commitment to customer service, attention to detail, and the ability to work under pressure.

Assigned Support Engineer

Company: GitLab

Location: USA

Posted Nov 15, 2025

The role involves providing technical support to GitLab's largest customers, collaborating with various teams to build new features and fix bugs, and troubleshooting complex issues. The ideal candidate should have experience in managing customer-facing cases, advanced problem-solving skills, a proactive support mindset, and expertise in Linux systems administration and scripting languages.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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