Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Account Executive

Company: ElevenLabs

Location: Japan

Posted Nov 13, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking an Account Executive to scale their business in Japan.

Intermediate Backend Engineer - Developer Tooling

Company: GitLab

Location: Canada,EMEA

Posted Nov 13, 2025

The role is for an experienced Backend Engineer to join the Development Tooling team at GitLab. The engineer will develop internal tools, improve local development, address performance and reliability issues, ensure tooling consistency, collaborate cross-functionally, and provide documentation and support. The ideal candidate has 3+ years of experience in backend or platform engineering, strong proficiency in Go, experience designing tooling or frameworks, and experience with cloud-native infrastructure concepts.

Senior Product Manager - Outage Management

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They are looking for a Senior Product Manager to define how Kraken supports utilities in preparing for managing and communicating during outages. The role involves shaping an integrated suite of AI-powered products and experiences to improve the customer experience for utility partners.

Product Manager - Vertically Integrated Utilities

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They are looking for a Product Manager to define how Kraken supports Vertically Integrated Utilities. The role involves collaborating with teams to deliver client outcomes and business value, making Kraken the platform of choice for utilities.

Technical Quality Specialist

Company: Figma

Location: USA

Posted Nov 13, 2025

The Technical Quality Specialist role at Figma involves troubleshooting complex bugs, collaborating with internal teams, and advocating for quality improvements to enhance the Figma experience for customers. The ideal candidate should have a strong testing background, be comfortable in a fast-paced environment, and demonstrate leadership and technical competence.

Middle School Teacher

Company: ABC Education

Location: USA

Posted Nov 13, 2025

Polaris Global Academy is hiring middle school teachers for virtual instruction. They seek certified US-based teachers with experience in online teaching, strong communication skills, and a passion for student-centered learning. The school offers competitive pay and a flexible learning environment.

Site Reliability Engineer

Company: Cryptio

Location: UK

Posted Nov 13, 2025

Cryptio is a company that builds infrastructure for the crypto economy, trusted by major institutions. They are hiring a Site Reliability Engineer to strengthen the reliability, observability, and performance of their platform. The role involves working across the stack, collaborating with senior engineers, and implementing reliability improvements.

Senior Sales Engineer

Company: EDB

Location: EMEA

Posted Nov 13, 2025

EDB is seeking a Senior Sales Engineer with experience in relational databases, customer-facing roles, and collaboration. The role involves supporting the sales team in technical aspects, working with internal and external stakeholders, and conducting product proofs of value. Fluency in English and Danish/Swedish is required, along with experience in high availability, scalability, performance tradeoffs, security, and cloud providers like AWS, Azure, or Google Cloud.

Project Manager

Company: Insight

Location: UK

Posted Nov 13, 2025

Insight Enterprises seeks a UC Project Manager to lead digital transformation projects, offering growth opportunities and a supportive work environment with long-term employee retention. The role involves managing complex projects and contributing to team success while aligning with the company's core values of innovation and collaboration.

Senior Operations Manager

Company: Trafilea

Location: China

Posted Nov 13, 2025

Trafilea promotes innovation and body positivity, seeking a Senior Operations Manager in China with experience in apparel production and cross-functional team management. They offer remote work, growth opportunities, and a supportive environment.

Growth Marketing Manager - Acquisition

Company: Trafilea

Location: North America,Latin America,Europe

Posted Nov 13, 2025

Trafilea is a consumer tech platform that builds and scales AI-powered, digitally native brands with a global presence. They are seeking a data-driven Growth Marketing Manager to lead acquisition strategies and execution for their fast-growing brands.

Product Manager II - Custody & Funding

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They are seeking an experienced Product Manager to join their Payments & Blockchain team, focusing on crypto custody management and cross-chain liquidity management. The role involves managing product initiatives, collaborating with cross-functional teams, and establishing roadmaps and milestones.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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