Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Lead Site Reliability Engineer

Company: Masabi

Location: Canada

Posted Nov 12, 2025

Masabi is a company that builds fare collection platforms for public transport, powering the journeys of millions worldwide. They are looking for a Lead Site Reliability Engineer to join their platform team and help scale and operate their global infrastructure. The role involves building and automating reliable systems, establishing SRE standards, improving visibility and performance, and supporting others in the team.

Senior Software Developer - Marketing

Company: Jane App

Location: Canada

Posted Nov 12, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital solutions. They are looking for a Senior Software Developer to join their team and contribute to modernizing their technology and user experience. Jane values collaboration, growth mindset, and work-life balance.

Partner Manager - Automattic for Agencies

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Nov 12, 2025

The Partner Manager role in Automattic's A4A program involves developing relationships with digital agencies to drive revenue growth, providing training and support, collaborating with internal teams, and staying informed about industry trends. The role requires 5+ years of SaaS Channel Sales or Partner Management experience, strong analytical skills, excellent communication abilities, and familiarity with Automattic's product suite and the WordPress ecosystem.

Senior Data Engineer

Company: Zencore

Location: Latin America

Posted Nov 12, 2025

Zencore is a fast-growing company founded by former Google Cloud leaders, seeking experienced candidates to join their team. They offer strategic guidance, technology decisions, and collaborative project execution for customers transitioning to Google Cloud and seeking assistance with data and application modernization. The Data Engineering team works with fast-paced innovative companies leveraging Databricks, and the role involves designing, developing, and maintaining data pipelines using Google Cloud Dataflow and other GCP tools.

Quantum Technical Solutions Account Executive (Lead)

Company: Quantinuum

Location: USA

Posted Nov 12, 2025

Quantinuum seeks a Technical Solutions Account Executive to lead quantum computing projects, offering competitive salaries, benefits, and opportunities to shape the future of quantum technology.

Campaign Manager

Company: inPowered

Location: USA

Posted Nov 12, 2025

The Role inPowered is seeking a highly skilled Ad Operations Manager with a strong background in digital advertising operations, ad tech platforms, and optimizing ad campaigns. The ideal candidate will have 3+ years of experience, advanced Excel skills, knowledge of ad tech vendors, and excellent communication skills.

Title Operations Consultant

Company: Qualia

Location: USA

Posted Nov 12, 2025

Qualia is a leading B2B real estate technology company that provides a digital closing platform for homebuyers, sellers, lenders, title and escrow agents, and real estate agents. They offer a Settlement Consulting Service to help clients launch new title and closing operations, implement compliance and best practices, and leverage AI-powered tools for efficiency and accuracy. The ideal candidate has extensive experience in Title and Escrow operations and is excited to drive innovation in the industry.

Release Engineer - MetaMask

Company: Consensys

Location: USA

Posted Nov 12, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They offer job opportunities for Release Engineers to contribute to scalable platforms and collaborate with teams on cutting-edge projects.

Senior Manager - Technical Solutions / Quantum Computing

Company: Quantinuum

Location: USA

Posted Nov 12, 2025

The job posting is for a Senior Manager Technical Solutions role at Quantinuum, a leading quantum computing company. The role involves driving the company's presales technical strategy for quantum computing solutions, leading multiple project teams, and overseeing large-scale complex projects. The ideal candidate will have a strong background in quantum computing, experience leading technical teams, and excellent communication and stakeholder management skills.

Staff Software Engineer - MetaMask (Ramps)

Company: Consensys

Location: USA

Posted Nov 12, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CoFounder of Ethereum. They aim to unlock the collaborative power of communities by making the decentralized web easy to access, use, and build on. The company offers various products and services, including MetaMask, Infura, Linea, Diligence, and Phosphor. They are expanding their technical leadership to support a growing roadmap and are looking for a tech lead to guide and mentor a team of engineers.

Cloud Solution Architect

Company: Atmosera

Location: USA

Posted Nov 12, 2025

Atmosera is a Microsoft Partner that empowers businesses to redefine what's possible with modern technology and human expertise. They offer cutting-edge integrated solutions across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform. The company values collaboration, continuous learning, and helping clients improve their technical agility through identifying customer needs within Atmosera's core solution areas.

Strategic Account Executive - Quantum Computing

Company: Quantinuum

Location: USA

Posted Nov 12, 2025

The job posting is for a Strategic Account Executive role at Quantinuum, a leading quantum computing company. The role involves driving business growth, building relationships with government, academic, and enterprise clients, and selling quantum computing hardware and research proposals. The ideal candidate should have over 10 years of experience in enterprise technology sales, with a focus on complex solution selling in the financial services industry. The role offers a competitive compensation package, equity options, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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