Positive Store Culture Jobs in Washington DC

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Company: CGI

Location: Washington DC

Posted Mar 15, 2024

Support Associate Level IV Category Administration Main location United States District of Columbia Washington Position IDJ02231490 Employment Type Full Time Position Description Under the direct supervision of the Contract Management Team perform various clerical and repetitive manual functions to support the customer service and adjudication departments Additionally perform various processing functions utilizing office equipment and machinery in the preparation processing and mailing of passports and passport related documents Utilize the current TDISPD and PRISM computer operating system to include creation of document batches document imaging scanning and reviewing retrieval of individual application information data entry book printing the generation of mailing labels and sorting and affixing postage to sealed envelopes Must be able to perform quality checks for standard fee information on individual applications Due to the nature of the government contract requirements andor clearance requirements US Citizenship is required Your future duties and responsibilities The Support Associate Level IV provides support to the Government staff and performs accounting functions prepares letters reports and specialized correspondence Anticipated tasks include but are not limited to the following Receive undeliverable Passports requesting issued applications from QC and researching mailing problems assist in researching questions with applicants and other issues requiring more seniorlevel expertise Assist the Government Personnel with inquiries from Congress Headquarters White House and other Government agencies Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents PFBD Provide research and preliminary recommendations concerning PFBD Maintain various PFBD data bases PFBD CPC data base PFBD SharePoint site Assist in training lower level Support Associates in the essential job functions helping to constantly improve the training processes and procedures Operate various equipment for high speed scanning mail out and metering mail Generate mailing labels ensure that mail labels match the applicant identification fill and seal envelopes with correct passport and corresponding supporting documents Box and archive files for storage purposes Receive and assemble thirdparty mail Follow a preset pattern for document sequencing Perform searching and filing functions file andor retrieve application packages from file cabinets Operate scanning equipment and biological hood HEPPA filter to open mail Interface with Passport applicants at AgencyCenter information and willcall counters At the Information Station ensure appointment is scheduled review Passport application photograph identification and supporting documentation for completeness prior to adjudication Ensure the application and documents complies with passport requirements photograph meets passport standards and customer is provided fee information Copy customer identification At the will call station distribute passports to the correct applicant comparing customer to passport image or accepting proper documents and identification for third party pick up Perform data entry Operate various equipment for high speed scanning image review book print quality control mail out and metering mail When operating a fourprinter pod prints passports at a rate of 50 to 65 passports per hour and reviews printed books for data accuracy and product quality Review passport product against data system information for completeness and accuracy constantly applying laws regulations and procedures pertaining to the issuance of a US Passport Use TDIS and determine quality and correctness of prepared Passports maintain issued applications in an orderly and traceable fashion ensure Passport chips are activated and accurately scan images into Government Client provided data systems Perform searches as requested for customer applications and use troubleshooting skills in connection with information given by the TDIS inquiry screens contact customers by phone for verification of mailing address andor data information Create routine and expedited batches in TDIS Prepare Informational Request Letters IRLs both electronic and written Prepare Final Notice letters Process refundreimbursement requests Generate a credit card payment from the applicant and distributing completed batches to the cashiers office Verify all completed transactions and run designated reports Troubleshoot information retrieved from the computer screen and manually searching to locate applications and documents within the Passport process Update text in appropriate TDIS screen Update Passport application information from the computer system Use a purging application for mature files Participate in customer service outreach activities including but not limited to naturalization ceremonies travel shows college and university events Serve as customer interface in providing Passport information to customers general public acceptance facilities town clerks law enforcement applicants other Government agencies postal service couriers lock box vendors Assist with acceptance agent training prepare training materials conduct meetand greets setup training sessions conduct office tours etc Photocopy Acceptance Agent and Congressional newsletters and coordinate foldingstuffingsealingmail out Photocopy materials as needed and coordinate preparation of training packets for acceptance agent seminars Assist CSM with passport acceptance facility certification and update corresponding acceptance facility databases Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities Prepare and mail Certificates of Attendance for those acceptance agents who attend training classes Distribute newsletters and any other correspondence to staff Prepare application for issuance of a nonreceipt of a Passport and corrections of the issued Passport Contact applicants to request necessary documents Return applicants personal documentation Resolve undeliverable mail items by contacting the customer and appropriately document all actions taken in a SharePoint application Communicate with the cashiers office and coordination with Passport Specialist assigned to special task of reissuance of applications Per the guidance of the Government Personnel generate correspondence to resolve application discrepancies including Return to Sender RTS Rewrites and Reissues and rebatch into the system Assist with various special projects as requested by the Government When required relieve receptionist at lunchbreaks to answer administrative telephones Review all types of Passport application ie DS82 DS11 DS 5504 DS 4085 and re entry applications data to ensure completed basic information is recorded accurately into DOS systems Assist Government Personnel with removal of suspended cases Duties include reviewing documentation faxing information and maintaining a file system Handle complaint lettersphone calls Deal with urgent requests by applicants under the direction of a Government Specialist Perform an administrative review on suspended applications Attach proper paperwork to application to continue the EFAR process Insuring TDISPD screen is updated with the correct suspense information Generate Informational Request Letters IRLs and emails that clearly convey requests for additional documentation or information to passport applicants Access Passport information forms to prepare Lookouts for the CLASS system as directed by the designated the Government Specialist Prepare correspondence for applications not issued Generate corrective correspondence for acceptance agents Interface with the National Passport Information Center NPIC to resolve cases Perform an administrative review on suspended applications Filling out and affixing a suspense tag indicating suspense letters to be sent to applicant Insuring TDISPD screen is updated with the correct suspense information Deal with urgent requests by applicants under the direction of a Government Specialist Verify all applications to determine the proper payment for expedite service Attach the proper paperwork to application to continue the EFAR process Generate IRLs and email or call Expedite Fee EFApplication Response AR applicants Receive undeliverable Passports requesting issued applications from QC and resolving mailing problems Perform Quality Control in verifying that application data matches Passport processing data Assist in training lower level Support Associates in job functions duties and tasks Contact those acceptance facilities that bypass the lockbox provider without authorization Assist with not issued cases also called abandoned cases including photocopy application and attachments faxscan set up application to be abandoned and forward hard copies to requesting Agency Communicate with passport acceptance facility program managers under the direction of the CSM Communicate with stakeholders such as Congressional offices communitybased organizations USPS Lockbox and other Government Agencies except for law enforcement under the direction of the CSM Collect and record survey responses Identify and take initiative to report trends or patterns in the volume or nature of inquiries handled When not directly assisting Customer Service serve as a member of NPIC search team Conduct research on passport cases by gathering information from a variety of sources including but not limited to applications supporting documents the internet telephone calls government commercial and open source databases Write recommended findings in a clear and concise manner that summarize the information gathered and identified during research Perform analyses on passport cases being suspended to identify trends that may be useful in future research that is being conducted sent to Passport Specialists Identify errors and areas for improvement in memos associated with these applications In the event that a Section Leader is absent for any reason for a period no longer than two weeks a Support Associate Level IV may temporarily serve as acting Section Leader Required qualifications to be successful in this role EDUCATIONEXPERIENCE Bachelors Degree or 4 years of experience as a Support Associate Level II or III or 4 years of experience data entering in a high volume production environment and Six 6 years of general office experience including Four 4 years of experience utilizing a variety of office software specifically MS Word MS Power Point MS Excel and MS Outlook OTHER QUALIFICATIONS Good handeye coordination Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures Capable of performing repetitive tasks while maintaining a high level of accuracy such as lifting standing reaching twisting sealing envelopes opening mail stacking movingstacking boxes unstapling paperclipping book printing sorting filing and reading Ability to multitask while paying attention to detail and accuracy Ability to work in one place and traverse the office on a continuing basis Ability to provide basic customer service skills Ability to transport up to 30 lbs Ability to effectively and politely interface with the public Good data entry skills Good filing and file retrieval skills Applicants selected will be subject to a CGI creditbackground check and a government security investigation Due to the nature of the government contract requirements andor clearance requirements US citizenship and a MRPT clearance is required Ability to learn and recall information about Passport application procedures and the laws and regulations pertaining to Passport requirements Ability to demonstrate excellent customer service skills and effectively communicate with a wide audience Ability to comprehend and communicate the requirements for a Passport in a professional and courteous manner both over the telephone and inperson Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries OPTIONAL Desired qualificationsnonessential skills required Knowledge and understanding of the laws rules and regulations pertaining to eligibility for and issuance of a US Passport CGIFederalJob PassportUS Hourly Rate 2480hour CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role The determination of this range includes various factors including but not limited to skill set level experience and training and licensure and certifications Compensation decisions are dependent on the facts and circumstances of each case At CGI Federal we call our professionals members to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a worldclass company CGI Federals benefits include Eligibility to participate in an attractive Share Purchase Plan SPP in which the company matches dollarfordollar contributions made by eligible employees up to a maximum for their job category 401k Plan and Profit Participation for eligible members Additional benefits determined by your Service Contract Act Paid Time Off PTO Paid Federal Holidays Health amp Welfare Benefits Skills <ul><li>Customer Service amp Support<li> <li>Data Entry<li> <li>Detailoriented<li> <ul>What you can expect from us Insights you can act on While technology is at the heart of our clients digital transformation we understand that people are at the heart of business success When you join CGI you become a trusted advisor collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes We call our employees members because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of This has been our Dream since 1976 and it has brought us to where we are today one of the worlds largest independent providers of IT and business consulting services At CGI we recognize the richness that diversity brings We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities As an equalopportunity employer we want to empower all our members to succeed and grow If you require an accommodation at any point during the recruitment process please let us know We will be happy to assist Ready to become part of our success story Join CGI where your ideas and actions make a difference Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status political affiliation genetic information height weight or any other legally protected status or characteristics CGI provides reasonable accommodations to qualified individuals with disabilities If you need an accommodation to apply for a job in the US please email the CGI US Employment Compliance mailbox at USEmploymentCompliancecgicom You will need to reference the Position ID of the position in which you are interested Your message will be routed to the appropriate recruiter who will assist you Please note this email address is only to be used for those individuals who need an accommodation to apply for a job Emails for any other reason or those that do not include a Position ID will not be returned We make it easy to translate military experience and skills Click here to be directed to our site that is dedicated to veterans and transitioning service members All CGI offers of employment in the US are contingent upon the ability to successfully complete a background investigation Background investigation components can vary dependent upon specific assignment andor level of US government security clearance held CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with CGIs legal duty to furnish information

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Frequently Asked Questions

What are typical salary ranges by seniority in Positive Store Culture roles?

Entry‑level positions such as Customer Experience Associate start around $30k–$38k. Mid‑level roles like Store Operations Analyst or Visual Merchandiser range $45k–$65k. Senior positions, including Store Manager or Retail Operations Director, typically earn $70k–$100k, with top executives in larger chains reaching $120k+.

Which skills and certifications are required for Positive Store Culture positions?

Core skills include POS proficiency (Shopify POS, Lightspeed, Square), data analysis (Tableau, Power BI), and customer‑centric communication. Certifications such as Certified Retail Management Professional (CRMP), Certified Retail Analytics Professional (CRAP), and SAP Retail or Microsoft Dynamics 365 Retail credentials give a competitive edge.

Is remote work available for Positive Store Culture roles?

Most frontline positions require on‑site presence, but tech‑focused roles—Technology Integration Coordinator, Retail Analytics Specialist, and Inventory Optimization Analyst—can be hybrid or fully remote, especially when remote support for POS and e‑commerce platforms is needed.

What career progression paths exist within Positive Store Culture?

A typical path moves from Associate to Supervisor, then to Store Manager, followed by Regional Operations Manager, and finally to Director of Retail Operations or VP of Customer Experience. Continuous learning through retail‑specific certifications accelerates promotion.

What industry trends are shaping Positive Store Culture today?

Omni‑channel integration, AI‑driven inventory management, smart shelf IoT, sustainable merchandising, and inclusive hiring practices are reshaping the retail landscape. Companies that adopt these trends attract top talent and improve customer loyalty.

All Positive Store Culture Jobs 1,521 jobs All Jobs in Washington DC 35,137 jobs Positive Store Culture in Remote 249,429 jobs Positive Store Culture in Other US Location 216,827 jobs Positive Store Culture in New York City, NY 57,606 jobs Positive Store Culture in Multiple Locations 51,717 jobs Positive Store Culture in USA 45,851 jobs Positive Store Culture in Chicago, IL 33,954 jobs Travel in Washington DC 79,986 jobs Full Time in Washington DC 46,687 jobs Retirement Plan in Washington DC 43,124 jobs 401(K) in Washington DC 39,034 jobs Health Insurance in Washington DC 36,625 jobs Life Insurance in Washington DC 34,180 jobs

Positive Store Culture Jobs in Washington DC

Frequently Asked Questions

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