Proven Track Record Jobs in Washington DC
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Technical Support Representative - Bilingual Dutch or German
Company: Brivo
Location: Washington DC
Posted Feb 21, 2024
<p><u><strong><span>Summary<span><strong><u><p> <p><span>The Technical Support Representative interacts with Brivos customers to handle Tier II issues and provide technical support in areas such as installations maintenance account and application and thirdparty products support<span><p> <p>This is a US based remote position and the shift will be 200am 1100am EST<p> <p><strong><u><span>Responsibilities<span><u><strong><p> <ul><li><span>Serve as a customer advocate and interact with internal teams to solve issues<span><li> <li><span>Inform customers of critical issues and system updates<span><li> <li><span>Work with product and engineering teams to share customer needs for additions andor enhancements to product andor service<span><li> <li><span>Record customer interactions and resolutions in case management system<span><li> <ul><p><strong><u><span>Qualifications<span><u><strong><p> <ul><li><span>3+ years of experience in technical support call center supporting hardwarefirmware and UI applications<span><li> <li><span>Physical Access Control Systems PACS installation or maintenance highly preferred<span><li> <li><span>Posses a technical inclination an understanding of electronics and networking TCPIP browser functionality and troubleshooting of common networking devices<span><li> <li><span>Previous call center experience in technical environment required<span><li> <li><span>Interest in cloud technology SaaS IoT<span><li> <li><span>Passionate for delivering exceptional service<span><li> <li><span>Ability to thrive in a team environment<span><li> <li><span>Creative problemsolving capabilities ownership of issues and excellent organization and followup<span><li> <li><span>Strong verbal and written communication skills<span><li> <li><span>Formal technical IT or Electronic Security certifications or training preferred<span><li> <li><span>CEU Qualified Certifications in electronic security a plus<span><li> <li><span>CSEIP certification a plus<span><li> <ul>
HUD Section 8 Contracts Administrator
Company: Edgewood Management
Location: Washington DC
Posted Feb 18, 2024
Edgewood Management Corporation is seeking a Section 8 Contracts Manager with 1-3 years of experience in Section 8 contract administration, preferably in affordable housing. The role involves overseeing the HAP renewal process for around 50 contracts, communicating with owners, PBCA agencies, and HUD Field Offices, and preparing renewal packages. The ideal candidate should have strong Microsoft Office skills, excellent communication abilities, and the capacity to work under pressure. The position is based in Gaithersburg, MD, with potential for site visits and flexible scheduling.
Communications Associate
Company: American Coatings Association & PaintCare
Location: Washington DC
Posted Feb 18, 2024
PaintCare is hiring a Communications Associate to support corporate communications activities. The position will be responsible for administrative support, event planning, industry research, and strategic marketing.
RVP Customer Success
Company: Diligent
Location: Washington DC
Posted Feb 20, 2024
<div> <p><strong>About Us<strong><p> <p>Diligent is the global leader in modern governance providing SaaS solutions across governance risk compliance audit and ESG Empowering more than 1 million users and 700000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions faster No matter the challenge<p> <p>At Diligent you are an agent of positive change You are joining a team of passionate smart creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place Be a part of a global community on a mission to make a real impact<p> <p>Learn more at diligentcom<p> <div> <p><strong>Position Overview<strong><p> <p>We are seeking a passionate and experienced customer obsessed leader to lead the Customer Success team in our Americas region As a RVP of Customer Success you will play a pivotal role in driving customer success retention and growth in the largest segment of our customer base You will be responsible for building and maintaining teams of Customer Success professionals strong relationships with key customers ensuring their ongoing success with our products and services and proactively identifying and addressing potential issues and customer concerns<p> <p><strong>Key Responsibilities<strong><p> <ul><li>Manage a team of approximately 70 CS professionals in CSM onboarding and training rolls to successfully manage the Diligent customer lifecycle to a 96+ gross retention rate<li> <li>Retention of a $250M+ ARR and approximately 7000 customer book of business<li> <li>Guide the CSM team through a transition to multiproduct responsibility with the customer base<li> <li>Guide CSMs to develop and implement customer success plans for a portfolio of assigned customers<li> <li>Oversee the execution of customer success initiatives ensuring timely and effective delivery<li> <li>Proactively identify and address customer issues escalating critical concerns to management<li> <li>Collaborate with crossfunctional teams such as Support Customer Operations Business Technical Systems and Revenue Operations to resolve complex customer challenges and ensure alignment with overall business objectives<li> <li>Build and maintain strong relationships with our largest accounts key customer stakeholders including executives and endusers<li> <li>Champion customer advocacy and act as a liaison between customers and the company<li> <li>Gather and analyze customer feedback to drive continuous improvement of products services and processes<li> <li>Contribute to the development and implementation of customer success best practices<li> <ul><p><strong>Required ExperienceSkills<strong><p> <ul><li>Bachelors degree in Business Administration Marketing or a related field<li> <li>10+ years of experience in customer success or account management<li> <li>Proven track record of success in building and maintaining strong customer relationships<li> <li>Excellent communication and presentation skills<li> <li>Ability to think strategically and solve complex problems<li> <li>Strong project management and organizational skills<li> <ul><p>FLSA Status Exempt<p> <div> <p><strong>What Diligent Offers You<strong> <p> <ul><li><strong>Creativity is ingrained in our culture<strong> We are innovative collaborators by nature We thrive in exploring how things can be differently both in our internal processes and to help our clients<li> <li><strong>We care about our people <strong>Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programs to name a few<li> <li><strong>We have teams all over the world<strong> We may be headquartered in New York City but we have office hubs in Washington DC Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney<li> <li><strong>Diversity is important to us<strong> Growing maintaining and promoting a diverse team is a top priority for us We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding<li> <ul><p>Diligent created the modern governance movement Our worldchanging idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place <p> <p>Headquartered in New York Diligent has offices in Washington DC Baltimore London Galway Budapest Vancouver Bengaluru Munich and Sydney <p> <p><br ><p><p>We are a drug free workplace Diligent is proud to be an equal opportunity employer We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender including sex stereotyping and gender identity or expression medical condition including but not limited to cancer related or HIVAIDS related genetic information or sexual orientation in accordance with applicable federal state and local laws We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also Diligents EEO Policy and Know Your Rights We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability you may contact us at recruitmentdiligentcom<p> <p><strong>To all recruitment agencies<strong> Diligent does not accept unsolicited agency resumes Please do not forward resumes to our jobs alias Diligent employees or any other organization location Diligent is not responsible for any fees related to unsolicited resumes<p> <div>
Product Go To Market Manager
Company: 3E
Location: Washington DC
Posted Feb 20, 2024
3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. Please, no phone calls or emails. You'll have an opportunity to drive strategic and tactical product initiatives that impact product launches, pricing, commercial enablement, and more. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. If you are ready to create and build our GTM strategy, apply today! What You'll Do Work with product line leadership and Marketing team to develop a clear go-to-market strategy and messaging that drives business growth Develop messaging frameworks, pricing guidance, and execution plans for supporting teams through the execution of GTM strategy and measure performance and results Understand market trends and competitive landscape, sharing knowledge with product and commercial teams regularly Align with marketing, solutions engineering, and sales development to drive key initiatives and monitor results Analyze lead channel and product usage results to monitor the success of new product releases and suggest opportunities for improvement Manage persona messaging and bundling strategy in support of Product line strategy Maintain key external relationships with partners and key stakeholders to drive GTM strategy What Makes You A Great Fit Bachelor’s degree in a technical or business field is required 3+ years’ experience in Product Marketing or Product GTM ole Proven track record of managing all aspects of a successful go-to-market strategy Proven ability to develop cross-functional relationships to execute on the GTM roadmap Solid background in EHS/Product Stewardship/Sustainability desired Excellent written and verbal communication skills Visit us at https://www.3eco.com/ Follow us at https://www.linkedin.com/company/3e-safer-world/ Privacy Policy and Candidate Privacy Notice 3E is committed to a diverse and inclusive work environment. As a Product Go-To-Market Manager for 3E’s Product Stewardship solutions, you will play a crucial role in developing and executing strategic marketing initiatives while collaborating with team members across the business. For applicants who would like to request accommodation please send an email to [email protected] AGENCIES: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means. Come join us!
Sr. IT Project Manager
Company: eTelligent Group
Location: Washington DC
Posted Feb 20, 2024
<p><strong>Company Overview<strong><p> <p>For the past 15+ years eTelligent Group has consistently delivered excellent services that are demonstrated through our exceptional past performances As a small business we have distinguished our company as effective problem solvers with innovative scalable solutions We integrate CMMI Dev V20 Level 3 processes tools and techniques with innovative costefficient and secure solutions to address complex challenges We also hold ISO 90012015 ISOIEC 270012013 and ISOIEC 2000012018 certifications<p> <p><strong>Job Description<strong><p> <p>The Senior IT Project Manager will be responsible for overseeing the operational planning establishment execution and evaluation of multifaceted IT programsprojects The role involves managing a set of closely related subprograms or associated activities including fiscal operational administrative and human resources management The Senior IT Project Manager will actively seek and develop outside funding sources serve as the principal point of representation and liaison with external constituencies and provide daytoday technical and professional guidance<p> <p><strong>Key Responsibilities<strong><p> <ul><li>Lead tasks and projects with a commitment to delivering solutions to IRS stakeholders and external partners in strict accordance with project charters agreements or contracts ensuring all efforts align with IRS strategic objectives and compliance requirements<li> <li>Assume comprehensive responsibility for the overall performance of projects meticulously managing scope cost schedule and contractual deliverables within the stringent guidelines and regulatory framework applicable to IRS operations<li> <li>Employ advanced project management techniques tailored for the public sector environment to ensure meticulous planning effective tracking change control and risk management with a particular focus on safeguarding taxpayer information and ensuring project outcomes meet the IRSs high standards for security and privacy<li> <li>Oversee all project resources including subcontractors ensuring they meet the IRSs rigorous standards for data handling security compliance and performance expectations fostering a collaborative environment that prioritizes the integrity and confidentiality of taxpayer data<li> <li>Develop and implement an effective communication plan that addresses the unique needs of the IRS project team and stakeholders ensuring clear transparent and secure channels of communication that comply with federal guidelines on information sharing and confidentiality<li> <li>Provide daily guidance and direction to the project team aligning their efforts with IRS goals and ensuring adherence to federal project management standards and practices thereby fostering a disciplined efficient and compliant project environment<li> <li>Consistently communicate project status to IRS stakeholders and external partners maintaining a high level of transparency and accountability while ensuring that all communications adhere to federal standards for privacy and data protection<li> <ul><p><strong>Tools and Technologies Used in the Project<strong><p> <ul><li>Akamai Technologies ReactJS<li> <li>JavaScript Java Spring Boot<li> <li>OpenAPISwagger MongoDB<li> <li>AWS Cloud Computing HelmKustomize<li> <li>Pega Relational Database Management Systems RDBMS<li> <li>AWS RDS Relational Database Service AWS EDP EventDriven Programming<li> <li>OpenShift<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Bachelors degree or higher preferably in business information technology or a related field Masters Degree optional<li> <li>Proven experience in managing IT projects preferably in a senior role<li> <li>Strong understanding of project management methodologies and best practices<li> <li>Excellent leadership and communication skills<li> <li>Ability to manage and coordinate diverse project teams<li> <li>Familiarity with the specified tools and technologies is highly desirable<li> <li>PMP certification is a plus<li> <ul><p><strong>Minimum Eligibility<strong><p> <ul><li>Candidates must meet requirements to obtain and maintain a Minimum Background Investigation MBI clearance active Moderate Risk MBI clearance is a plus<li> <li>Candidates must be a US Citizen or a Legal Permanent Resident Green Card status for at least three 3 years and Federal Tax compliant<li> <ul><p><strong>Location <strong>DMV area Remote<p> <div> <p><strong>Commitment to Diversity <strong><br >eTelligent Group provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law Further the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics Discrimination of any type will not be tolerated<p> <div>
Senior Informatica Developer – Remote
Company: Axxum Technologies
Location: Washington DC
Posted Feb 19, 2024
The job posting is for a Senior Informatica Developer position, which involves system design, development, and implementation of disease surveillance and licensing and permitting solutions. The role requires strong experience in data conversion using Informatica tools, SQL skills, and knowledge of data modeling and database design principles. The responsibilities include designing, developing, and implementing ETL processes using Informatica tools, working with stakeholders, and maintaining documentation. The company offers a generous benefits package and is committed to diversity, equity, and inclusion. Applications must be completed online.
Senior Digital Fundraising Manager
Company: Interactive Strategies
Location: Washington DC
Posted Feb 20, 2024
Friendly. Passionate. Confident. Committed. Strategic. We value their opinions. We strive to cultivate a collaborative, innovative environment where people feel valued, respected, and free to push creative boundaries-all while finding balance between work, home, and life outside the office. We treat them with respect. We allow our employees creative freedom. You're also a great listener.
Automation Tester
Company: Distributed Solutions
Location: Washington DC
Posted Feb 19, 2024
Distributed Solutions, Inc. (DSI) is a rapidly expanding company looking for a dedicated Quality Assurance Analyst. The role involves working closely with the QA team to enhance customer satisfaction, code reliability, and developer productivity. The ideal candidate should have extensive experience with automated testing tools, particularly Unified Functional Testing (UFT), and proficiency in VBScript. They must also be skilled in test planning, execution, and debugging, with knowledge of CI/CD practices. DSI offers a collaborative, fun work environment for those passionate about overcoming technology challenges and developing superior software in the USA.
Administrative Assistant
Company: Omidyar Network
Location: Washington DC
Posted Feb 21, 2024
<p><strong>About Omidyar Network ON<strong><br >Established by philanthropists Pam and Pierre Omidyar Omidyar Network is a social change venture that has committed more than $186 billion to innovative forprofit companies and nonprofit organizations since 2004 Omidyar Network reimagines critical systems and the ideas that govern them to build more inclusive and equitable societiesfor the benefit of the many not just the few Omidyar Network partners with funders advocates innovators businesses scholars and others to advance responsible technology reimagine capitalism and build cultures of belonging so that all individuals have the social economic and democratic power to thrive<br ><strong>About the Administrative team<strong><br >We are a dynamic group of professionals who apply their expertise in organization multitasking communication and collaboration to support teams across ON We work in close partnership with staff at all levels to build administrative support to keep ON running smoothly <br ><strong>Position Summary<strong><br >The Administrative Assistants primary role will provide administrative assistance to a selected group of senior leaders from various teams We are looking for someone with excellent customer relationship skills who shows initiative and enjoys working as part of a team The ideal candidate will be selfmotivated selfconfident and exercise good judgment <br ><strong>How youll contribute to our impact<strong><br >Office administration approx 30 of the role Working in collaboration with other administrative staff the duties will include<p> <ul><li>Welcome visitors and guests to the office as the front of house receptionist<li> <li>Maintain an operational and cohesive work environment ensuring the communal spaces eg kitchen conference rooms general office areas are clean clear and organized<li> <li>Order and maintain kitchen and office supplies<li> <li>Respond to office requests via varied communication methods eg snail mail electronic inperson etc<li> <li>Assist the team with the planning and execution of internal and external staff events and business meetings including meeting room set up and breakdown ordering of catering and other duties as assigned<li> <li>Coordinate with the building facilities management team to support office operations eg security setup mail delivery shared space scheduling onsite events parking etc<li> <li>Serve as a key contact and manage vendor relationships and services that support office operations<li> <li>Support ad hoc office projects as needed<li> <ul><p>Administrative assistance for senior leaders approx 70 of the role Working on a onetoone basis with 3 to 5 senior leaders responsibilities to include but are not limited to<p> <ul><li>Coordinate individual calendars and the respective department calendar<li> <li>Ensure timely and accurate record keeping of correspondence contacts electronic file storage<li> <li>Facilitate meeting coordination internally and externally while ensuring required resources are readily available<li> <li>Coordinate domestic and international travel arrangements for stakeholders to include securing travel authorizations securing international visas creating trip itineraries arranging air andor ground transportation etv<li> <li>Process extensive monthly expense reports<li> <li>Act as backup to other AdministrativeExecutive Assistants during their absence<li> <li>Maintain a standard of excellence in compliance with ONs policies and procedures<li> <li>Perform additional ad hoc administrative responsibilities as needed<li> <ul><p><strong>Location <strong><br >While we are currently working in a hybrid capacity the administrative assistant will be required to work in our Washington DC office a minimum of 3 days per week There will also be occasional coverage requirements of 5 days per week to support a specific project or event Employees may reside within 100 miles of ONs Washington DC office location which includes the states of Maryland and Virginia Candidates must have a current US work authorization to be considered<br ><strong>Compensation<strong><br >This is a fulltime nonexempt position that features competitive pay and benefits including health care medicaldentalvision paid time off and a generous employer 401k contribution The salary is $75373 in Washington DC Maryland and Virginia ie the DMV <br ><strong>What Youll Bring to the Team<strong><p> <ul><li>Minimum of 3 years experience in an administrative andor executive assistant position supporting executives and a broader office team in a fastpaced work environment<li> <li>Excellent written and verbal communication skills<li> <li>Exceptional attention to detail amp analysis skills with the ability to accurately prepare and proof materials and correspondence<li> <li>Demonstrated solutionoriented problemsolving abilities<li> <li>Ability to expertly handle complex calendaring across internal and external parties<li> <li>Demonstrated ability to work independently and collaboratively in teams on projects and across departments<li> <li>Exceptional interpersonal skills and a proven ability to interact with establish and maintain effective working relationship with people at all management and support levels<li> <li>Flexible and performs well under pressure able to successfully handle tasks under deadline with composure patience and well developed time management<li> <li>Selfmotivated accurate discerning and exhibits strong judgement and professionalism at all times<li> <li>Strict adherence to ethical and confidentiality guidelines<li> <li>Proficient computer skills eg MS Office Excel Word PowerPoint Ramp<li> <ul><p><br ><em>At Omidyar Network diversity equity and inclusion are directly aligned with our fundamental belief that people are inherently capable but they often lack opportunity We know that a diverse workforce allows us to see problems in more nuanced ways creating the thought leadership needed to have outsized positive returns on the world We actively recruit develop and retain the most dedicated people from a diverse candidate pool Omidyar Network is an equal opportunity employer and encourages people from all experiences abilities and perspectives to apply<em><p>
Senior Manager Customer Lifecycle Marketing
Company: Caribou
Location: Washington DC
Posted Feb 19, 2024
Caribou is a company focused on providing financial freedom to individuals by helping them refinance their auto loans. They aim to reduce monthly auto expenses and increase predictability. The Sr. Manager of Customer Lifecycle Marketing will develop strategies for conversion, retention, and referral, working closely with the Product team to enhance the customer journey. The role requires 8-10 years of relevant marketing experience, strong analytical skills, and experience with CRM platforms. Caribou offers competitive compensation, equity options, and robust wellness benefits.
Technical Business Analyst
Company: eTelligent Group
Location: Washington DC
Posted Feb 20, 2024
<p><strong>Company Overview<strong><p> <p>For the past 15+ years eTelligent Group has consistently delivered excellent services that are demonstrated through our exceptional past performances As a small business we have distinguished our company as effective problem solvers with innovative scalable solutions We integrate CMMI Dev V20 Level 3 processes tools and techniques with innovative costefficient and secure solutions to address complex challenges We also hold ISO 90012015 ISOIEC 270012013 and ISOIEC 2000012018 certifications<p> <p><strong>Description<strong><p> <p>We are seeking a versatile Technical Business Analyst with a broad skill set including SharePoint Administration site navigation PowerBI reporting PowerAutomation PowerFlow and exceptional PowerPoint skills The ideal candidate will have a strong technical background excellent communication skills and the ability to engage effectively with executive stakeholders<p> <p><strong>Key Responsibilities<strong><p> <ul><li><strong>SharePoint Administration<strong> Administer SharePoint environments ensuring optimal performance security and user access Collaborate with development teams to implement and maintain SharePoint solutions aligned with program objectives<li> <li><strong>Site Navigation<strong> Design and optimize SharePoint site navigation for enhanced user experience Provide expertise in site architecture and content management within the program<li> <li><strong>Power Platform Expertise<strong> Utilize PowerBI for reporting and analytics creating insightful dashboards and reports for executive consumption Leverage PowerAutomation and PowerFlow to streamline and automate business processes within the program<li> <li><strong>Executive Stakeholder Engagement<strong> Act as a primary point of contact for executive stakeholders translating technical concepts into business value Deliver compelling presentations using advanced PowerPoint skills to convey complex information to nontechnical audiences<li> <li><strong>Requirements Analysis<strong> Collaborate with business units to gather and analyze requirements related to SharePoint Power Platform and other technical aspects of the program<li> <li><strong>Documentation and Reporting<strong> Generate comprehensive documentation including technical specifications user guides and executivelevel reports Communicate project status risks and milestones to executive stakeholders<li> <ul><p><strong>Education and requirements<strong><p> <ul><li>Bachelors degree in Business Information Technology or related field<li> <li>Proven experience as a Technical Business Analyst with expertise in SharePoint Administration and the Power Platform<li> <li>Experience with PowerBI PowerAutomation and PowerFlow<li> <li>Strong analytical problemsolving and communication skills<li> <li>Proficient in Microsoft Office Suite especially PowerPoint<li> <ul><p><strong>Minimum Eligibility<strong><p> <ul><li>Candidates must meet requirements to obtain and maintain a Minimum Background Investigation MBI clearance active Moderate Risk MBI clearance is a plus<li> <li>Candidates must be a US Citizen or a Legal Permanent Resident Green Card status for at least three 3 years and Federal Tax compliant<li> <ul><p><strong>Location<strong> Remote preferably in the DMV Area<p> <div> <p><strong>Commitment to Diversity <strong><br >eTelligent Group provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law Further the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics Discrimination of any type will not be tolerated<p> <div>