Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Linux Kernel Developer

Company: IBM

Location: Waterford, IE

Posted Dec 05, 2025

The company is expanding its Linux Kernel Engineering team and seeking mid-senior level developers with 3+ years of professional experience working with the Linux kernel and low-level system software. The role involves designing, optimizing, and contributing to technologies that drive next-generation enterprise systems, collaborating with and mentoring early-career developers, and actively contributing to open-source communities.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Associate in Procure to Pay. It highlights the collaborative and innovative work environment, the use of agile methodologies and AI, and the support provided by mentors and coaches. The role involves transaction processing, vendor account management, and adherence to SLAs.

RFA writer for IBM Storage products

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 05, 2025

The RFA writer role at IBM Storage is a key position that drives innovation and transformation across hardware and software portfolios. The role involves creating announcement documents, planning and tracking RFAs and EPICs, coordinating with various teams, and ensuring the quality of product announcements. The ideal candidate should have strong technical aptitude, project management skills, and the ability to work under pressure in a multicultural team environment.

Infrastructure Specialist - System Administration

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves developing infrastructure strategies for cloud-based solutions, administering environments, and mentoring junior specialists.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuously learning new technologies. Required skills include problem-solving, communication, and expertise in programming languages like Java, .NET, Node.js, Python, Ruby, and Angular.js.

Managing Consultant SAP S4/HANA EWM

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, focusing on leading SAP solutions, team management, and career growth opportunities with global clients. The position emphasizes collaboration, innovation, and impactful work across industries.

Entry Level Product Manager - Global Asset Recovery Services

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 05, 2025

The text is a job description for a Product Manager role at IBM. It highlights the responsibilities, required skills, and preferred qualifications for the position. The role involves collaborating with cross-functional teams, supporting product teams, and driving efficiency in product management processes. The position offers an opportunity to work on innovative projects and contribute to the success of IBM's products.

IMS Technical Support Professional (IBM Z)

Company: IBM

Location: CHIBA, JP

Posted Dec 05, 2025

The text is a job description for a technical support professional for IBM Z mainframe servers running the IMS software. It highlights the role's responsibilities, required skills, and the company's commitment to employee development and modernization using AI. The position offers a supportive and flexible work environment.

System Administrator (Citrix)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

This role offers opportunities for career growth and technical expertise in IBM Consulting, focusing on client collaboration and innovation in cloud and AI solutions. The position emphasizes long-term relationships, technical skills development, and impactful problem-solving in a global environment.

Software Engineer - Database Drivers and Data Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text is a job description for a software engineer role at IBM, focusing on developing tools and products for the AstraDB, Apache Cassandra, and DataStax Enterprise ecosystem. The role involves design, development, integration, and customer support, with a focus on open-source projects and cloud-native technologies.

Endpoint Security Engineer

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The job description outlines the role of a SWG and CASB Security Specialist responsible for designing, implementing, and managing secure web gateway and cloud access security solutions. The role requires expertise in web traffic security, cloud application usage, data protection, and integration with broader enterprise security controls. The specialist will work closely with SOC, infrastructure, and application teams to ensure secure and compliant operations across on-premise and cloud environments.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

This role offers collaboration with global clients, SAP expertise, and opportunities for professional growth in innovative projects. It emphasizes strategic solutions, technical expertise, and career development through diverse industry experiences.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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