Referral Program Jobs in USA
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Business Development Representative
Company: GitLab
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> An overview of this role <strong> <p> <p> GitLab is looking for an enthusiastic and strategic Business Development Representative PubSec BDR to join our growing Revenue Marketing team As a BDR at GitLab you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLabs value You will be responsible for generating qualified meetings and pipeline for GitLabs Sales organization <p> <p> Dont have a ton of knowledge about GitLab yet Dont worry We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Effectively manage Public Sector inbound lead flow as well as executing outbound prospecting initiatives in collaboration with sales counterparts <p> <li> <li> <p> Conduct highlevel discovery conversations in target accounts <p> <li> <li> <p> Meet or exceed BDR sourced Stage 1 and Stage 3 pipeline targets <p> <li> <li> <p> Collaborate with and leverage teammates to develop targeted lists call strategies and messaging to drive opportunities <p> <li> <li> <p> Utilize business and industry knowledge to research accounts identify key players generate interest createidentify compelling events and develop accounts <p> <li> <li> <p> Work to have a variety of touches call email social etc on all prospects in your assigned territory using Outreachio <p> <li> <li> <p> Manage track and report on all activities and results using Salesforce <p> <li> <li> <p> Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager <p> <li> <li> <p> Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events <p> <li> <li> <p> Attend field marketing events to engage with participants identify opportunities and to schedule meetings <p> <li> <ul> <p> <strong> What youll bring <strong> <p> <ul> <li> <p> Excitement for GitLabs Public Sector mission <p> <li> <li> <p> Positive and energetic phone skills excellent listening skills strong writing skills <p> <li> <li> <p> Meet or exceed daily weekly and monthly KPIs <p> <li> <li> <p> A selfstarter with a track record of successful credible achievements <p> <li> <li> <p> You share our values and work in accordance with those values <p> <li> <li> <p> Knowledge of business process roles and organizational structure <p> <li> <li> <p> Determined personality with a desire to grow and win <p> <li> <li> <p> Passionate about being a part of GitLabs journey <p> <li> <li> <p> Ability to quickly learn new processes and tools that are critical to success as a BDR Outreach Zoominfo Cognism Salesforce LinkedIn Sales Navigator etc <p> <li> <li> <p> Previous tech industry experience or experience in sales development marketing andor sales is a plus <p> <li> <li> <p> Globally we require excellent written and spoken English which is our company language <p> <li> <ul> <p> <strong> How GitLab will support you <strong> <p> <ul> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomhandbooktotalrewardsbenefitsgeneralandentitybenefits rel=noopener noreferrer nofollow target=blank> Benefits to support your health finances and wellbeing <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomcompanycultureallremoteguide rel=noopener noreferrer nofollow target=blank> All remote <a> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomcompanycultureallremoteasynchronous rel=noopener noreferrer nofollow target=blank> asynchronous <a> work environment <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomhandbookpaidtimeoff rel=noopener noreferrer nofollow target=blank> Flexible Paid Time Off <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomcompanycultureinclusionergguide~text=Definition20of20the20TMRG202D20Team20Member20Resource20GroupsTMRGs20are20voluntaryamptext=The20purpose20for20this20typedeveloping20the20sense20of20belonging rel=noopener noreferrer nofollow target=blank> Team Member Resource Groups <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomhandbookstockoptions rel=noopener noreferrer nofollow target=blank> Equity Compensation amp Employee Stock Purchase Plan <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomhandbooktotalrewardsbenefitsgeneralandentitybenefitsgrowthanddevelopmentbenefit rel=noopener noreferrer nofollow target=blank> Growth and development budget <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomhandbooktotalrewardsbenefitsgeneralandentitybenefitsparentalleave rel=noopener noreferrer nofollow target=blank> Parental leave <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomhandbookfinanceprocurementofficeequipmentsupplies rel=noopener noreferrer nofollow target=blank> Home office <a> support <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpshandbookgitlabcomjobfamiliesmarketingsalesdevelopmentrepresentativecareerladder rel=noopener noreferrer nofollow target=blank> Career ladder <a> for Sales Development team members <p> <li> <ul> <p> Please note that we welcome interest from candidates with varying levels of experience many successful candidates do not meet every single requirement Additionally studies have shown that people from <a class=fontbold underline fontbold underline fontbold underline href=httpsaboutgitlabcomcompanycultureinclusionexamplesofselectunderrepresentedgroups rel=noopener noreferrer nofollow target=blank> underrepresented groups <a> are less likely to apply to a job unless they meet every single qualification If youre excited about this role please apply and allow our recruiters to assess your application <p> <p> <p><p>
Account Manager [Mid Market]
Company: 1Password
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <p> <p> <p> <p> We are looking for an accomplished Mid Market Account Manager with 35 years experience who thrives in a fastpaced environment excels in crossfunctional collaboration and has a proven track record in a quotacarrying role <p> <p> <p> <p> In this key position you will be responsible for managing a diverse book of business of approximately 150 accounts with a focus on renewals and driving growth in Annual Recurring Revenue ARR The successful candidate will possess exceptional skills in building and managing their own pipeline engaging in multithreaded relationships and demonstrating expertise in account planning territory management and valuebased selling <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 35 years experience in an Account Executive andor Account Management Sales role <p> <li> <li> <p> Proven track record in a quotacarrying role consistently exceeding targets <p> <li> <li> <p> Experience managing a diverse book of business with approximately 150 accounts <p> <li> <li> <p> Proficiency in strategic account planning territory management and valuebased selling <p> <li> <li> <p> Confidence in presenting to Csuite executives and engaging in highlevel discussions <p> <li> <li> <p> Strong negotiation skills with a track record of successful outcomes <p> <li> <li> <p> Ability to thrive in a fastpaced environment and actively manage your own pipeline <p> <li> <li> <p> Strong organization skills and experience utilizing Salesforce CRM <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> <strong> Account Management <strong> <p> <li> <li> <p> Manage a portfolio of approximately 150 accounts ensuring high client satisfaction <p> <li> <li> <p> Meet and exceed renewal targets while actively identifying opportunities to increase Annual Recurring Revenue ARR <p> <li> <li> <p> <strong> Cross Collaboration <strong> <p> <li> <li> <p> Collaborate seamlessly with Customer Success Managers CSM and Sales Development Representatives SDR to optimize client engagement and identify growth opportunities <p> <li> <li> <p> Engage in multithreaded relationships within client organizations to enhance overall account health <p> <li> <li> <p> <strong> Pipeline Development <strong> <p> <li> <li> <p> Proactively build and manage your own pipeline identifying and pursuing new business opportunities <p> <li> <li> <p> Utilize strategic account planning and territory management techniques to maximize growth potential <p> <li> <li> <p> <strong> ValueBased Selling <strong> <p> <li> <li> <p> Implement valuebased selling strategies to align our solutions with client needs and objectives <p> <li> <li> <p> Demonstrate a deep understanding of client pain points and position our offerings as strategic solutions <p> <li> <li> <p> <strong> Presentation and Negotiation <strong> <p> <li> <li> <p> Confidently present to Csuite executives articulating the value proposition of our products and services <p> <li> <li> <p> Utilize strong negotiation skills to drive mutually beneficial outcomes <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $63000 USD and $85000 USD and is commission eligible The role is also eligible for immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $63000 CAD and $85000 CAD and is commission eligible The role is also eligible for immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> We believe in the power of remote work but we also recognize that some inperson connection with team members and customers is important to help us achieve our mission While we are a remotefirst company occasional travel for inperson engagement will be a part of this role This may include but is not limited to biannual departmentwide offsites quarterly department meetings and periodic customer events These events will typically be held in varying locations across Canada and the USA In leadership roles you can expect to travel once per month on average <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Sr. Manager - Supply Chain
Company: hims & hers
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <h3> <strong> About the Role <strong> <h3> <p> As the <strong> Senior Supply Chain Manager <strong> you will ensure the stability of our Rx finished good amp ingredient supply partners as well as manage the performance amp development of the Supply Chain team members Reporting to the <strong> Director of Supply Chain <strong> you will handle strategic supplier management lead the SC deliverables for new projects while leading a team to coordinate ongoing procurement This role will allow you to gain experience across and number of product lines to directly influence our supplier portfolio <p> <h3> <strong> You Will <strong> <h3> <ul> <li> <p> Lead the team manage performance and development to ensure supply availability meets the forecasted demand needs for the business <p> <li> <li> <p> Own vendor relationships serving as the first point of escalation for any issues <p> <li> <li> <p> Prepare vendor forecasts while working with the SampOP team to map out efficient ordering and highlight any risks <p> <li> <li> <p> Serve as the Supply Chain production Point of Contact for new RXCompounding product development kickoffs <p> <li> <li> <p> Manage new projects across Hims Rxingredient partners <p> <li> <li> <p> Execute against new product timelines to ensure material arrives on time <p> <li> <li> <p> Assist in the RFx process for identifying new suppliers <p> <li> <li> <p> Serve as the Supply Chain production Point of Contact to assist with Quality Team initiatives <p> <li> <li> <p> Identify implement amp track cost reduction strategies <p> <li> <li> <p> Ensure contract compliance and manage amp track supplier performance via scorecarding <p> <li> <li> <p> Analyze cost structure identify and execute cost optimization initiatives amp negotiations with suppliers <p> <li> <ul> <h3> <strong> You Have <strong> <h3> <ul> <li> <p> 7+ years of work experience in supply chain procurement or a related field <p> <li> <li> <p> Experience managing a team <p> <li> <li> <p> Experience working with RX ampor raw material manufacturing or sourcing preferred <p> <li> <li> <p> Experience with quality assurance a plus <p> <li> <li> <p> Experience with supplier relationship management including performance management amp negotiating <p> <li> <li> <p> High degree of organization and attention to detail <p> <li> <li> <p> Comfortable working in a fluid environment managing fluctuating priorities <p> <li> <li> <p> Strong communication skills with the ability to influence and drive internal amp external decisions <p> <li> <li> <p> Supply Chain related certifications a plus <p> <li> <li> <p> BSBA degree <p> <li> <li> <p> Up to 10 travel <p> <li> <ul> <h3> <strong> Our Benefits there are more but here are some highlights <strong> <h3> <ul> <li> <p> Competitive salary amp equity compensation for fulltime roles <p> <li> <li> <p> Unlimited PTO company holidays and quarterly mental health days <p> <li> <li> <p> Comprehensive health benefits including medical dental amp vision and parental leave <p> <li> <li> <p> Employee Stock Purchase Program ESPP <p> <li> <li> <p> Employee discounts on hims amp hers amp Apostrophe online products <p> <li> <li> <p> 401k benefits with employer matching contribution <p> <li> <li> <p> Offsite team retreats <p> <li> <ul> <p> <em> Conditions of Employment <em> <p> <ul> <li> <p> This position will require working with Hazardous Drugs HD and would require that Personal Protective Equipment PPE be worn for the length of working with these drugs These items would include gloves respiratory protection gown and other items as required <p> <li> <li> <p> This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators including N95 full face respirator SCBA or Powered Air Purifying Respirator PAPR <p> <li> <li> <p> Physical exertion required Including but not limited to walking up to 50 of the time standing up to 100 of the time squatting and bending up to 20 of the time and lifting up to 80 of the time for up to a twelve hour shift Must be able to lift up to 50lbs <p> <li> <li> <p> Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs HD associates must be willing to confirm that they understand the potential risks teratogenicity carcinogenicity and reproductive effects of handling hazardous drugs <p> <li> <ul> <p> <p><p>
Account Manager, Mid-Market
Company: QuinStreet
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <p> <p> <strong> Job Category <strong> <p> <p> <p> <p> Modernize Home Services is looking for a driven and confident Account Manager to help drive success amp growth for our customers within our fastestgrowing market segment MidMarket Its not just an Account Manager role you are responsible for strategically managing close relationships with top influencers and Clevel executives from Home Improvement Companies that generate $10M$50M Gross Revenue per Year for their respective organizations You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an assigned portfolio of 2030 active customers as well as onboarding and managing new customers as they are signed by our sales team You will serve as a subject matter expert on Modernizes digital marketing and lead generation solutions consulting with your customers to develop ways to maximize desired outcomes ensure ROI and create high customer satisfaction <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Partner with our clients to gain a deep understanding of their objectives approach results and challenges <p> <li> <li> <p> Create strategic account plans to attain client satisfaction retention and maximize the lifetime value of the partnership <p> <li> <li> <p> Meet with customers from Directors to Clevel executives to present consultative solutions to gain client commitment and campaign optimization <p> <li> <li> <p> Network with our account base and provide key recommendations testimonials and case studies to internalexternal stakeholders <p> <li> <li> <p> Partner with marketing sales product and engineering to see that the customer receives the highest standards of service from all parts of the organization <p> <li> <li> <p> Demonstrate a mastery of our solutions and the operational processes used for delivery <p> <li> <li> <p> Develop strategic plans to maximize opportunities while ensuring customer loyalty through consistent delivery excellence <p> <li> <li> <p> Own client health <p> <li> <li> <p> Positively challenge conventional thinking to find new and innovative ways to improve program success <p> <li> <li> <p> Contribute to proposals and strategic sales opportunities <p> <li> <li> <p> Intelligently relate business decisions back to the impact on our companys bottomline <p> <li> <li> <p> Mine and analyze data for insight to identify risk factors and ways to optimize performance <p> <li> <li> <p> Accurately forecast and track key account metrics <p> <li> <li> <p> Prepare and deliver account performance reports on an ongoing basis Integrate with the MidMarket team and the Modernize Home Services organization at large <p> <li> <li> <p> Embrace our core values amp work positively across all departments <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> 2+ years account management experience <p> <li> <li> <p> Strong data analysis and analytical skills with experience using a business intelligence suite such as Tableau strongly preferred <p> <li> <li> <p> IntermediateStrong Excel and Salesforce skills <p> <li> <li> <p> Bachelors degree preferred <p> <li> <li> <p> Experience in lead generation digital demand generation marketing is a strong plus <p> <li> <li> <p> Experience with big box stores in the home improvement industry ie windows hvac solar and roofing is a plus <p> <li> <li> <p> Tactical sales background preferred gtHighly developed presentation skills preferred <p> <li> <li> <p> Exceptional communications skills verbal and written <p> <li> <li> <p> Strong business acumen with an ability to operate under pressure while making businesscritical decisions on a daily basis <p> <li> <li> <p> Proven track record of delivering a value proposition and successfully taking clients through onboarding stages to partnership maturation <p> <li> <li> <p> Adaptable and evenkeeled <p> <li> <li> <p> Detail and processoriented an ability to effectively prioritize workload Handle client emotion and objections in a positive solutionsbased manner <p> <li> <li> <p> Ability to thrive in an environment of change and uncertainty <p> <li> <ul> <p> <p> <p> The expected salary range for this position is $50000 USD to $70000 USD annually This salary range is an estimate and the actual salary may vary based on the Companys compensation practices The salary may be adjusted based on applicants geographic location The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units This position is eligible to participate in the Companys standard employee benefits programs which currently include health care benefits 2 retirement benefits 3 the amount of paid days off paid sick leave parental leave paid time off or vacation benefits 4 any other taxreportable benefits <p> <p> <p> <p> LIREMOTE <p> <p> <p><p>
Voice of the Customer Manager
Company: Lime
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Lime is the worlds largest shared electric vehicle company Were on a mission to build a future where transportation is shared affordable and carbonfree Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents replacing an estimated 100+ million car trips Named a Time 100 Most Influential Company and Fast Company Brand That Matters we achieved a fully profitable year in 2022 becoming the first in our industry to reach this milestone <p> <p> <p> <p> We are looking for someone who deeply cares about customer experience and is passionate about combining data and anecdotes to create compelling narratives that drive action and collaboration <p> <p> <p> <p> Lime is hiring a Voice of the Customer Manager to join our Customer Experience team In this role you will report to the Head of Customer Experience and Knowledge Sharing You will own all VOC programs to help Limers embrace a Customer Obsessed culture You will collaborate closely with every department in Lime starting with CX Product and Operations to empower everyone with clear and actionable insights to impact the rider experience <p> <p> <p> <p> A successful candidate is just as obsessed about the customer experience as we are and has a background building customerfirst solutions You have outstanding business acumen a restlessness to answer why questions and are passionate about using data to drive crossfunctional decision making You must have a collaborative work style an innovative mindset and an unparalleled work ethic You have experience working in an evolving startup environment You will be an in the moment problem solver with the ability to think about the short term and long term plan Youre energized about building and scaling and being part of a forwardthinking organization <p> <p> <p> <p> This is a remote position The ideal candidate will live in locations such as Los Angeles CA Chicago IL Austin TX Denver CO Boston MA Washington DC San Diego CA Philadelphia PA Portland OR <p> <p> <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Own the VOC program defining and managing to program KPIs and goals <p> <li> <li> <p> Elevate the customers voice in key business strategic decisions by leveraging VOC data <p> <li> <li> <p> Define a rubric for how different types of feedback is handled across the business <p> <li> <li> <p> Engage with key stakeholders developing a comprehensive and engaging narrative and conducting regular reviews of insights and actions <p> <li> <li> <p> Provide a holistic view of the customer by synthesizing information from VOC Customer Advisor Panels research and external market data <p> <li> <li> <p> Make our customer experiences better by listening to their experiences and crafting opportunities to improve address their concerns <p> <li> <li> <p> Ensure every cross functional partner understands the friction and painpoints of the customer journey <p> <li> <li> <p> Enhance and maintain visual representations of data to effectively track business metrics and draw attention to CX issues across different business units and segments <p> <li> <ul> <p> <p> <p> <strong> About you <strong> <p> <ul> <li> <p> 3+ years of program or project management experience <p> <li> <li> <p> 3+ years of defining and implementing process improvement initiatives using data and metrics experience <p> <li> <li> <p> Highly customercentric and has an intuitive understanding of customerclient needs <p> <li> <li> <p> Demonstrated ability to use data and dive deep into operational details to creatively solve problems find ways to improve and track results <p> <li> <li> <p> Ability to build trust interact globally with all levels of the organization and able to effectively communicate and influence team members andor partners across cultures <p> <li> <li> <p> Comfortable juggling a wide range of responsibilities at the same time meeting established deadlines <p> <li> <li> <p> Bonus startup zendesk and google suite experience <p> <li> <ul> <p> <p> <p> <p> <p> The anticipated salary range for this position is $92000$152000 Equity and benefits may be provided as part of the compensation package depending on the position offered Not all candidates will be eligible for the upper end of the salary range Exact salary will ultimately depend on multiple factors which may include the successful candidates skills experience and other qualifications as well as the candidates location of residence In addition to base salary some roles may be eligible for a variable bonus based on a combination of company performance employee performance and management discretion <p> <p> <p> <p> LIRemote <p> <p> LIAM2 <p> <p> <p> <p> <strong> Why Lime <strong> <p> <p> When you join Lime you join a global community of smart caring talented individuals working together to deliver worldchanging results striving to create an experience that enables Limers to do their best work Here are some ways we support and invest in our team <p> <p> <p> <p> Competitive salaries performancebased annual bonus and preIPO equity <p> <p> Health and wellness offerings for all team members starting day one including access to toptier fitness and mindfulness apps <p> <p> Flexible vacation policies with ample paid holidays tailored to country of residence <p> <p> Fullypaid leave following the birth or adoption of a child and financial medical and educational support for Limers pursuing parenthood <p> <p> Support for retirement and financial goals with unlimited access to financial advisors <p> <p> Unlimited complimentary use of our vehicles in hundreds of cities around the world <p> <p> Professional growth opportunities through quarterly learning days and toptier tools <p> <p> Opportunities to connect across teams and locations to network socialize and volunteer <p> <p> Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions <p> <p> Consistent recognition of great work through meaningful rewards and career advancements <p> <p> <p> <p> Benefits and perks vary depending on the nature of your employment and country of residence Terms and conditions may apply <p> <p> <p> <p> If you want to make an impact Lime is the place for you Not sure if you meet all the qualifications If this role excites you we encourage you to apply Explore all opportunities on our career page <p> <p> <p> <p> Lime is an Equal Opportunity Employer but thats just the start We believe different perspectives help us grow and achieve more Thats why were dedicated to hiring and developing the most talented and globally diverse team which includes individuals with different backgrounds abilities identities and experiences <p><p>
Senior Benefits Administrator
Company: HubSpot
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> 1046963 <strong> <p> <p> Our HubSpot People Operations team prides itself on our innovative and flexible approach to HR and we are looking for an exceptional individual to join our team as a Senior Benefits Administrator This position is ideal for someone who has a passion for helping others great attention to detail and an interest in growing their career within the Total Rewards space <p> <p> As a trusted member of the People Operations team you will be responsible for the daytoday administration of benefits programs as well as exciting initiatives to support employees You will be a main point of contact for employee benefits compliance and programs in NAM Canada Colombia and US <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Oversee and administer global benefit programs throughout the NAM region <p> <li> <li> <p> Implement new automation and process improvements to ensure scalability of benefitsprograms <p> <li> <li> <p> Complete enrollment processing tasks auditing employee resolution etc <p> <li> <li> <p> Develop maintain and deliver benefit communications including employee onboarding open enrollment intranet sites and other initiatives <p> <li> <li> <p> Utilize global benchmarking and gap analysis to develop and maintain project plans for ongoing annual review of benefits and new expansions <p> <li> <li> <p> Lead implementation of benefits in new and existing entities including creation of benefit playbooks <p> <li> <li> <p> Collaborate with and manage relationships with external providers vendors and brokers and ensure timely renewals launchimplementation of new benefits and resolution of employee inquiries <p> <li> <li> <p> Ensure compliance with statutory requirements and regulations and develop business processes to ensure ongoing compliance <p> <li> <li> <p> Partner and collaborate with cross functional teams including Payroll Legal Finance and teams within People Operations HRBPs WorkdayHRIS <p> <li> <li> <p> Perform audits and reconciliation of benefits related enrollments billing and data to ensure accuracy <p> <li> <li> <p> Other benefit projects and assignments as necessary <p> <li> <ul> <p> <strong> Skills amp Qualifications <strong> <p> <ul> <li> <p> Bilingual in English and Spanish <p> <li> <li> <p> Experience in benefit administration amp program management in NAM <p> <li> <li> <p> Ability to work in fastpaced environment and collaborate across various stakeholders <p> <li> <li> <p> Excellent project management skills with ability to manage multiple projects and priorities and carrierbroker relationships <p> <li> <li> <p> Strong interpersonal and communication skills and the abilitydesire to coach and mentor others on the team <p> <li> <li> <p> Knowledge of regulations compliance and reporting requirements <p> <li> <li> <p> Strong attention to detail analytical and execution skills and ability to implement and execute new processes <p> <li> <li> <p> Strong customer service focus with ability to work with confidential information and consistently exercise good judgment <p> <li> <ul> <p> LIEC3 <p> <p> <strong> Cash compensation range <strong> 5760086400 USD Annually <a class=fontbold underline fontbold underline fontbold underline href=httpsdrivegooglecomfiled1C1TGMkG5mos30bkgmNIapsSzrlCOWFviewusp=sharing rel=noopener noreferrer nofollow target=blank> This resource <a> will help guide how we recommend thinking about the range you see Learn more about HubSpots <a class=fontbold underline fontbold underline fontbold underline href=httpswwwhubspotcomcareersblogcompensationphilosophy rel=noopener noreferrer nofollow target=blank> compensation philosophy <a> from Katie Burke HubSpots Chief People Officer The cash compensation above includes base salary ontarget commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible roles In addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units RSUs Some roles may also be eligible for overtime pay Individual compensation packages are based on a few different factors unique to each candidate including their skills experience qualifications and other jobrelated reasons We know that benefits are also an important piece of your total compensation package To learn more about whats included in total compensation check out some of the <a class=fontbold underline fontbold underline fontbold underline href=httpswwwhubspotcomcareersbenefits rel=noopener noreferrer nofollow target=blank> benefits and perks HubSpot offers <a> to help employees grow better At HubSpot fair compensation practices isnt just about checking off the box for legal compliance Its about living out our value of transparency with our employees candidates and community <p><p>
Dispute Resolution Manager
Company: PosiGen
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <p> <p> Join the Solar For All Revolution <p> <p> At PosiGen we are passionate about providing money saving solar and energy efficiency solutions for people of all income levels We are seeking an equally passionate Dispute Resolution Manager to lead a team of Dispute Resolution Specialists who will be focused on handling high impact escalations complaints issue resolution and improving the customer experience <p> <p> The Dispute Resolution Manager will have a high degree of influence and accountability for owning and resolving overall disputes and reducing friction in our customers experience with us This leader is responsible for making sure the team carries out the complaint resolution policy and implements corresponding standard operating procedures while simultaneously identifying and eliminating the primary root causes in order to prevent recurrence <p> <p> <strong> Essential Job Functions <strong> <p> <ul> <li> <p> Provides leadership and oversees the handling of escalated customer complaints including BBB and other public forum or regulatory complaints from intake to resolution <p> <li> <li> <p> Communicates directly with the customer as needed using phone email and SMS to find resolution to complaint <p> <li> <li> <p> Acquires and retains staff by recruiting selecting orienting training coaching and recognizing team members Responsible for the teams productivity morale and wellbeing <p> <li> <li> <p> Ensures team thoroughly documents internal assessment of customer issues in the CRM currently Salesforce <p> <li> <li> <p> Provides coaching and feedback to Customer Care team and other interested stakeholders to increase product knowledge resolution options and increase consistency in servicing <p> <li> <li> <p> Tracks and monitors responsiveness to customer complaints <p> <li> <li> <p> Creates and standardizes reporting on escalation types including root cause analysis to promote continuous internal feedback for reducing future customer issues and escalations <p> <li> <li> <p> Exercises good judgment to resolve escalations with minimal supervision and within scope of authority <p> <li> <ul> <p> <strong> Competencies <strong> <p> <ul> <li> <p> Ability to monitor and motivate a productionbased and customerfacing team <p> <li> <li> <p> Must have acumen in goal setting team organization and financial planning <p> <li> <li> <p> Ability to quickly become proficient with all products and lease agreements in all the markets <p> <li> <li> <p> Advance communications and analytical skills <p> <li> <li> <p> Ability to work independently and prioritize workload and make decisions on complex matters <p> <li> <li> <p> Ability to manage a large number of inquiries per day via inboundoutbound phone calls and emails <p> <li> <ul> <p> <strong> EducationExperience <strong> <p> <ul> <li> <p> College degree or equivalent work experience <p> <li> <li> <p> Solar experience a PLUS <p> <li> <li> <p> 35 years of progressive experience in a call center or collection agency is preferred <p> <li> <li> <p> Experience working with claim evaluation legal regulations andor financial settlements preferred <p> <li> <li> <p> Minimum of 2 years of supervisory experience in dispute resolution environment <p> <li> <li> <p> Knowledge of Billing Collections and Customer Service procedures <p> <li> <li> <p> Proficient in Salesforce Google Suite products including Gmail Google Docs Google Sheets etc <p> <li> <li> <p> Excellent written verbal communication and customer service experience and skills are required <p> <li> <ul> <p> <u> About PosiGen <u> <p> <p> PosiGen is a peoplecentric rapidly growing residential solar company committed to making Solar For ALL a reality We aim to simplify solar improve home efficiency and generate opportunities for the underserved through our first of its kind no credit check guaranteed savings solar leasing program <p> <p> As employees at PosiGen we are passionate about furthering our mission of Solar For ALL At PosiGen we celebrate the individual and foster an environment where employees can be their true self We strive to live every day by our values <p> <ul> <li> <p> <strong> A <strong> ct with Integrity <p> <li> <li> <p> <strong> B <strong> e Humble Be Kind <p> <li> <li> <p> <strong> C <strong> ollaborate and Seek to Understand <p> <li> <li> <p> <strong> D <strong> eliver on our Promises <p> <li> <li> <p> <strong> E <strong> ngage Passionately <p> <li> <ul> <p> PosiGen is an Equal Opportunity Affirmative Action employer committed to diversity in the workplace All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other factor protected by applicable federal state or local laws Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources <p> <p> <p><p>
Senior R&D Program Manager
Company: Calendly
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> About the team amp opportunity <strong> <p> <p> Why join Calendlys RampD Strategic Operations team <p> <p> Calendly is the scheduling automation platform used by millions of users for eliminating the backandforth emails to find the perfect time and so much more Were looking for a highly experienced and seasoned Senior Program Manager to accelerate the delivery of RampD strategic programs and projects from problem space definition to customer impact <p> <p> This is an exciting opportunity to take on a leadership role in delivering against Calendlys most important business outcomes and will also be an opportunity to set the standard for operational excellence at Calendly We are looking for a dynamic and strategic leader who can influence stakeholders across the organization drive crossfunctional alignment and lead through influence to deliver on a portfolio of highimpact highcomplexity programs and projects <p> <p> This role reports to the Head of RampD Strategic Operations as part of the Chief Technology Officers organization <p> <p> <strong> A day in the life of a Senior Program Manager at Calendly <strong> <p> <p> As a Senior Program Manager you will manage a portfolio of RampD programs and projects ensuring that all aspects of the program are well defined and aligned from setting programlevel objectives and success metrics to driving alignment around scope timelines and dependencies and actively managing and triaging ongoing risks and decisions to remove obstacles and impediments along the way <p> <p> <strong> On a typical day you will <strong> <p> <ul> <li> <p> Lead endtoend delivery of a portfolio of strategic programs and projects from problem space definition to customer impact including defining programlevel OKRs scope resourcing requirements milestone timelines dependency management risk mitigation decision making progressimpact tracking etc <p> <li> <li> <p> Partner with leadership and crossfunctional stakeholders from across the organization to anticipate address and remove obstacles and impediments through effective problem framing and decisionmaking facilitation <p> <li> <li> <p> Establish and model the standard for the program management craft at Calendly including establishing best practices for planning prioritization execution program governance datadriven decision making etc <p> <li> <li> <p> Improve crossfunctional collaboration and communication by creating shared understanding and alignment and serve as a leader to the team as we navigate uncertainty and change <p> <li> <li> <p> Provide thought leadership to help drive improvements to RampD operating rhythm and more broadly company operating rhythm <p> <li> <ul> <p> <strong> What do we need from you <strong> <p> <ul> <li> <p> 7+ years of direct program management experience managing highcomplexity highvisibility highimpact enterprisewide programs <p> <li> <li> <p> Demonstrated ability in leading programs across a wide range of business and technologyrelated topics from problem space definition to customer impact bonus strong understanding of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs <p> <li> <li> <p> Ability to assimilate different points of view to create shared understanding across a broad spectrum of stakeholders <p> <li> <li> <p> Exceptional leadership and communications skills <p> <li> <li> <p> Proven ability to influence without authority build trust manage complexity and drive business results <p> <li> <li> <p> Demonstrated experience managing programs in a remotefirst environment mastery of collaboration tooling administration and enablement ie Jira Confluence Miro etc <p> <li> <li> <p> BA in a business or technical field MBA PMP or comparable certification a plus <p> <li> <li> <p> Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time <p> <li> <ul> <p> <strong> Whats in it for you <strong> <p> <p> Ready to make a serious impact Millions of people already rely on Calendlys products and were still in the midst of our growth curve its a fantastic time to join us Everything youll work on here will accelerate your career to the next level If you want to learn grow and do the best work of your life alongside the best people youve ever worked with then we hope youll consider allowing Calendly to be a part of your professional journey <p> <p> <strong> Our Hiring Process <strong> <p> <p> We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly To learn more about our hiring process please visit our careers page at <a class=fontbold underline fontbold underline fontbold underline href=httpscareerscalendlycomhowwehire rel=noopener noreferrer nofollow target=blank> wwwcareerscalendlycom <a> <p> <p> Once selected for an opportunity the recruiter assigned to the role will keep you informed every step of the way Have questions Let your recruiter know Want to share your experience We are passionately committed to improving and building on our process and we consider feedback a gift <p> <p> <strong> <em> If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process please contact us at recruitingcalendlycom <em> <strong> <p> <p> <strong> <em> Calendly is registered as an employer in many but not all states If you are located in Alaska Hawaii Montana North Dakota South Dakota Nebraska Iowa and West Virginia you will not be eligible for employment Note that all individual roles will specify location eligibility <em> <strong> <p> <p> <strong> <em> All candidates can find our Candidate Privacy Statement <em> <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1UarTnO5b7rIEKowqiyRvw1Zz81mROP7tqNR7sCmhBMedit rel=noopener noreferrer nofollow target=blank> <strong> <em> here <em> <strong> <a> <p> <p> <strong> <em> Candidates residing in California may visit our Notice at Collection for California Candidates here <em> <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpsdocsgooglecomdocumentd1d58uJ1S0ti5jMlekLhXRswLfJAdw0A6editbookmark=idgjdgxs rel=noopener noreferrer nofollow target=blank> <strong> <em> Notice at Collection <em> <strong> <a> <p> <p> Compensation is based on a variety of factors including but not limited to location experience and jobrelated skills In addition Calendly offers a wide range of best in class <a class=fontbold underline fontbold underline fontbold underline href=httpscareerscalendlycombenefitsperks rel=noopener noreferrer nofollow target=blank> <strong> total rewards <strong> <a> This includes comprehensive employee benefits like healthcare dental vision parental leave 401k match paid time off and much more At Calendly we believe exceptional performance deserves exceptional rewards During the hiring process we are committed to sharing details about the compensation range for the position enabling you to make an informed decision <p> <p> Please note that the compensation details listed in role postings reflect the base salary only and do not include bonuscommission equity or benefits <p><p>
Associate Dean - MS Nurse Practitioner Programs
Company: Adtalem Global Education
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> Walden University an Adtalem Global Education institution supports a diverse community of adult learners from across the US and other countries who seek to achieve their academic goals and make positive lasting social change in their professions and communities Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholarpractitioners to positively affect social change Walden offers more than 100 online degree and certificate programs for students pursuing a bachelors masters doctoral or certificate Walden University has graduated more than 174000 students and is accredited by the Higher Learning Commission Visit WaldenUedu for more information and follow on Twitter Instagram Facebook Instagram and LinkedIn Adtalem believes in a culture of collaboration creativity and innovation which thrives when we can work flexibly Depending on your location this role may be hybrid or remote <p> <ul> <li> <p> HYBRID If you reside within 50 miles of Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is hybrid requiring office presence three days a week Tue Wed Thu with the rest of the workweek spent working from home <p> <li> <li> <p> REMOTE If you live over 50 miles from Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is remote However occasional office visits may be required based on business needs with advance communication for such requests <p> <li> <ul> <p> <p> <p> <p> <h2> Job Description <h2> <p> Walden University is a pioneer in studentcentered distance education An accredited graduate institution with a mission for social change Walden is dedicated to high academic standards and helping students make a difference in their professions organizations and communities Walden University offers advanced degrees online to professionals whose work impacts others Degree programs include health sciences counseling human services management psychology education public health nursing and public administration Our challenging programs are designed to help students make a difference in the lives of children the health of communities or the success of an organization <p> <p> The Associate Dean MS Nurse Practitioner Programs will function as part of a leadership team The people filling these positions will need flexibility and creative problemsolving skills and a strong commitment to their professions curriculum field experience assessment accountability and evaluation <p> <ul> <li> <p> The Associate Dean is a fulltime academic administrator and works closely with the schools academic administrators academic program coordinators academic advising office of field experience and administrative staffs and parttime faculty <p> <li> <li> <p> Maintains quality and integrity of the program curriculum <p> <li> <li> <p> Engages in faculty recruitment orientation development mentoring and evaluation Organizing activities of specialization coordinators <p> <li> <li> <p> Provides leadership and coordinates projects processes and procedures for continuous program improvement initiatives <p> <li> <li> <p> Collaborates with other departments Student Success Advising Enrollment Director of Regulatory Office of Field Experience Product Management to ensure coordination and consistency of outcomes across programs <p> <li> <li> <p> Engages in programmatic accreditation and assessment activities <p> <li> <li> <p> Participates in College and University committee service scholarship and evaluatingassessing the academic programs and student academic performance <p> <li> <li> <p> Developing and maintaining a community of care amongst faculty and students <p> <li> <li> <p> Ensures program compliance with accreditation and regulatory standards including completion of required reports <p> <li> <li> <p> Communicates effectively with CON leadership faculty staff and students creating a culture of caring and mutual respect <p> <li> <li> <p> Performs other duties as assigned <p> <li> <li> <p> Complies with all policies and standards <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> DNP or PhD in Nursing or closely related field with a Masters in Nursing from an accredited institution is required <p> <li> <li> <p> Holds an active unencumbered RN and APRN licenses in good standing Eligible to obtain MN RN and APRN license <p> <li> <li> <p> Certification as Nurse Practitioner and APRN license required with specialty area related to the Colleges nurse practitioner degree programs <p> <li> <li> <p> Three 3 years of teaching experience distance learningonline experience preferred Faculty Members must be appropriately credentialed possess an earned degree in the discipline being taught and may be expected to be licensed or licenseeligible to teach in specific programs preferred <p> <li> <li> <p> Faculty Members must maintain their licenses and any appropriate certifications to continue to teach at Walden University preferred <p> <li> <li> <p> Faculty Members are also expected to maintain currency with research by reviewing articles journals and presentations preferred <p> <li> <li> <p> If participating in research the Faculty Member may publish and acknowledge Walden University preferred <p> <li> <li> <p> Candidates should possess a significant record of intellectual and professional contributions to the field of nursing including clinical practice experience as a nurse practitioner <p> <li> <li> <p> Knowledge of specialized nursing accreditation and accountability processes as appropriate <p> <li> <li> <p> Experience with nursing curriculum development revision and assessment <p> <li> <li> <p> Strong oral and written communication skills ability to effectively communicate and work remotely <p> <li> <li> <p> Experience with field placement processes preceptor and student evaluations <p> <li> <li> <p> Ability to work in a teamoriented environment that emphasizes collaboration and personal accountability <p> <li> <li> <p> Commitment to advocating for the learning and development needs of students earning their degrees in a distance learning environment including students who are experienced professionals <p> <li> <li> <p> Teaching advising and mentoring commitment to inclusive teaching and learning experience with online learning platforms and student engagement strategies <p> <li> <li> <p> Commitment to the promotion of applied research and the recruitment and development of a diverse faculty excellent leadership communication team and human relations skills <p> <li> <li> <p> Candidates should also have experience in facultystaff development supervision evaluation and assessment <p> <li> <li> <p> Evidence of compatibility with the mission of positive social change broad access and professional excellence and our values of quality integrity and studentcenteredness <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> <em> In support of the pay transparency laws enacted across the country the expected salary range for this position is between $7799684 and $14085154 Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training geographic location licensure and certifications market factors departmental budgets and responsibility Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements The position qualifies for the below benefits <em> <p> <p> <em> Adtalem offers a robust suite of benefits including <em> <p> <ul> <li> <p> <em> Health dental vision life and disability insurance <em> <p> <li> <li> <p> <em> 401k Retirement Program + 6 employer match <em> <p> <li> <li> <p> <em> Participation in Adtalems Flexible Time Off FTO Policy <em> <p> <li> <li> <p> <em> 12 Paid Holidays <em> <p> <li> <ul> <p> <em> For more information related to our benefits please visithttpscareersadtalemcombenefits You are also eligible to participate in an annual incentive program subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance <em> <p> <p> <p> <p> <p> <p> Equal Opportunity Minority Female Disability V Gender Identity Sexual Orientation <p> <p> <p><p>
Sr. Software Engineer - Backend (Platform)
Company: hims & hers
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <h3> <strong> About the job <strong> <h3> <p> Hims amp Hers is looking for a Senior Software Engineer to join our Store Backend Platform team to help build a fast reliable and frictionless telemedicine experience The role will focus mainly within our ecommerce and order management platforms in areas such as product product catalog subscriptions pricing and payments building scalable solutions that grow with the company <p> <h3> <strong> Responsibilities <strong> <h3> <ul> <li> <p> Design and build backend services that power our telehealth and ecommerce platforms <p> <li> <li> <p> Collaborate with product managers principal engineers and your team to guide decisions <p> <li> <li> <p> Provide leadership and guidance to internal team members on the implementation of architecture and designs <p> <li> <li> <p> Collaborate lead and deliver crossdomain integration solutions with techniques such as REST and asynchronous design patterns <p> <li> <li> <p> Own feature delivery from solution design to production operation <p> <li> <li> <p> Implement observability monitoring and alerting solutions <p> <li> <li> <p> Contribute to operational excellence through oncall responsibilities which include issue resolution rootcause analysis and code improvements to reduce toil <p> <li> <li> <p> Coach and mentor team members including constructive feedback for code and design reviews <p> <li> <li> <p> Actively participate in retrospectives and help drive continuous improvement in our architecture agile process and team culture <p> <li> <li> <p> Cross functional team collaboration and communication including product and engineering leadership <p> <li> <ul> <h3> <strong> Requirements <strong> <h3> <ul> <li> <p> Bachelor degree in Computer Science or equivalent professional experience <p> <li> <li> <p> 5+ years experience as a software engineer including languages such as Java and Kotlin <p> <li> <li> <p> 3+ years of experience with back end distributed system design development and delivery preferably in an eCommerce environment <p> <li> <li> <p> 3+ years of experience with microservice architectures <p> <li> <li> <p> Experience with Domain Driven Design <p> <li> <li> <p> Experience with design development delivery and management of microservices hosted on Kubernetes and AWS <p> <li> <li> <p> Experience with agile software development and delivery methodologies <p> <li> <li> <p> Proficiency with continuous integrationdelivery including automated unit and integration test strategies <p> <li> <li> <p> Proficiency with Relational Databases PostgreSQL preferred <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <ul> <p> We are focused on building a diverse and inclusive workforce If youre excited about this role but do not meet 100 of the qualifications listed above we encourage you to apply <p> <h3> <strong> Our Benefits there are more but here are some highlights <strong> <h3> <ul> <li> <p> Competitive salary amp equity compensation for fulltime roles <p> <li> <li> <p> Unlimited PTO company holidays and quarterly mental health days <p> <li> <li> <p> Comprehensive health benefits including medical dental amp vision and parental leave <p> <li> <li> <p> Employee Stock Purchase Program ESPP <p> <li> <li> <p> Employee discounts on hims amp hers amp Apostrophe online products <p> <li> <li> <p> 401k benefits with employer matching contribution <p> <li> <li> <p> Offsite team retreats <p> <li> <ul> <p> <em> LIRemote <em> <p> <p> <p><p>
Director - SEO Strategy & Website
Company: Bitly
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> The Role <strong> <p> <p> Were seeking a Director SEO Strategy amp Website to join our growing global marketing team Reporting directly to the VP Acquisition youll be responsible for contributing to the companys revenue growth through user experience capturing demand through our nonpaid channels and maximizing the impact of our digital presence <p> <p> As the Director SEO Strategy amp Website you will be the owner of two websites that drive millions of new users each month is a leader in its category and work with a globally recognized brand The ideal candidate for this role will thrive in a highgrowth culture drive strategies that grow quality traffic to each of our main sites and increase the efficiency of each site to grow our base of users Youll be a good mix of confidence and humility to drive our business forward You also have a knack for numbers and growth and are excited to dive in and be accountable for growing and reporting on our nonpaid acquisition engine for two of the worlds leading brands <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> <strong> Strategic Planning <strong> Develop and execute comprehensive website strategies across all sites that align with Bitlys overall business objectives <p> <ul> <li> <p> Develop execute and scale our website strategy across all Bitly brands driving qualified traffic performance growth and overall acquisition for all nonpaid efforts <p> <li> <li> <p> Oversee the strategy to scale international expansion into new markets languages and regions <p> <li> <li> <p> Partner with Product and Sales to support the growth of our Product Led and Sales Assisted signups of both our websites driving qualified signups and leads and seeing them through to upgrade to paid plans <p> <li> <li> <p> Drive new featureproduct launch initiatives that support our website strategy <p> <li> <li> <p> Partner closely with our brand creative and content marketing teams to develop an ongoing website that aligns with both our growth goals and brand vision <p> <li> <ul> <li> <li> <p> <strong> User Experience Optimization <strong> Lead initiatives to enhance the user experience on the Bitly websites ensuring a seamless and engaging journey for visitors to the product <p> <ul> <li> <p> Building free tools that highlight the value of our products to new users <p> <li> <li> <p> Creating user journeys through the website for our best customers <p> <li> <ul> <li> <li> <p> <strong> Traffic Generation <strong> Implement strategies to drive organic traffic to the Bitly websites maximizing visibility and reach <p> <ul> <li> <p> Partner and manage the relationship with our SEO agency while also scoping the organizational design needed to match our growth goals for nonpaid acquisition <p> <li> <li> <p> Work with the Web Development team to ensure the websites are built with best in class performance and SEO best practices in place <p> <li> <li> <p> Drive and execute the creation of SEO content that will drive users based on their intent at the top mid and bottom of the funnel <p> <li> <li> <p> Research and identify opportunities to leverage AI in our overall SEO content strategy <p> <li> <li> <p> Scale our quality traffic and signups YoY through a robust SEO strategy as created by you <p> <li> <ul> <li> <li> <p> <strong> Conversion Rate Optimization CRO <strong> Collaborate with crossfunctional teams to optimize website conversion rates turning visitors into customers and advocates <p> <ul> <li> <p> Partner with our CRO agency to create a testing plan and align resources to execute CRO tests while also scoping the organizational design needed to match our growth goals for CRO long term <p> <li> <li> <p> Communicate the results of the test and next steps to a larger audience across Leadership Product and Marketing teammates <p> <li> <li> <p> Identify and build our website CRO roadmap in partnership with Product to enhance quality top of funnel signups through both our websites <p> <li> <ul> <li> <li> <p> <strong> DataDriven Insights <strong> Leverage analytics tools to gather insights into website performance user behavior and trends Use data to inform decisionmaking and continuous improvement <p> <ul> <li> <p> Own and implement weekly monthly quarterly and annual reporting that showcases channel performance for all nonpaid growth organic direct and recommend strategies needed to improve or scale where needed <p> <li> <li> <p> Present strategies and progress toward goals to many different audiences including Marketing Global Leadership team and our Executive Team <p> <li> <li> <p> Create reports that can shared across the marketing team and used for presentation to leadership and board slides <p> <li> <ul> <li> <li> <p> <strong> Team Leadership <strong> Manage mentor and advise the team to grow their skills and knowledge <p> <ul> <li> <p> Look to build scalable processes that allow the team to execute and make quick decisions based on imperfect data <p> <li> <li> <p> Identify long term organization design determining where we need to continue leveraging agencies vs building the team inhouse <p> <li> <ul> <li> <li> <p> <strong> Collaboration <strong> Work closely with the broader marketing product and design teams to align website initiatives with company goals <p> <ul> <li> <p> In partnership with the Product Marketing Team establish the value of our platform and products to both new and existing users of the websites <p> <li> <li> <p> Work with SR Leaders in Marketing to set priorities for website updates that align with the business goals <p> <li> <li> <p> Enable the entire marketing team to safely make updates across the two websites through the site CMS tool <p> <li> <ul> <li> <ul> <p> <strong> Who You Are <strong> <p> <ul> <li> <p> Proven experience in a leadership role focused on website strategy and digital marketing <p> <li> <li> <p> Strong understanding of website analytics tools and datadriven decisionmaking <p> <li> <li> <p> Demonstrated success in driving traffic improving user experience and optimizing conversion rates in a Product Led environment <p> <li> <li> <p> Excellent communication and interpersonal skills <p> <li> <li> <p> Ability to collaborate effectively with crossfunctional teams <p> <li> <li> <p> Strategic thinker with a track record of developing and executing successful website strategies <p> <li> <li> <p> Comfortable with operating in a remoteworking environment where youll be expected to proactively take charge of strategy and ownership over key success metrics <p> <li> <li> <p> Ability to thrive in a fastpaced environment and prioritize work according to its potential impact on the metrics you are responsible for <p> <li> <ul> <p> <strong> US Employee Benefits <strong> <p> <ul> <li> <p> Competitive Salary + Stock Options <p> <li> <li> <p> Comprehensive and competitive medical dental and vision insurance all LGBT friendly <p> <li> <li> <p> 401k with up to 4 employer match <p> <li> <li> <p> One Medical membership Doctors you can text call or email 247 and receive access to expert insurance guidance <p> <li> <li> <p> Meaningful opportunity for community building through our Employee Resource Groups <p> <li> <li> <p> Access to care for everything from mental health reproductive health family planning pediatrics with Maven <p> <li> <li> <p> Access to mental health support and Employee Assistance Program EAP with confidential counseling services through Lyra <p> <li> <li> <p> Unlimited PTO Policy including Mental Health days and 2 annual Recharge weeks <p> <li> <li> <p> Wellness reimbursement program <p> <li> <li> <p> Partial cell phone and WiFi service reimbursement <p> <li> <li> <p> Voluntary LegalShield for legal services and IDShield for identity theft protection <p> <li> <li> <p> Unlimited vacation personal time and flexible work from home policies <p> <li> <li> <p> Full support for remote work including a $500 home office stipend <p> <li> <li> <p> Generous parental leave policies maternity and parental leave for growing families <p> <li> <li> <p> Budget for professional development opportunities including courses and conference attendance <p> <li> <li> <p> Company sponsored volunteering opportunities <p> <li> <ul> <p> <p> <p> <strong> Closing <strong> <p> <p> US applicants must be currently authorized to work in the United States on a fulltime basis <p> <p> <p> <p> <strong> Must live in or be willing to relocate to one of the following states to be eligible for hire Arizona California Colorado Connecticut Florida Georgia Illinois Louisiana Massachusetts Michigan Minnesota New York New Jersey North Carolina Texas Vermont Virginia Washington <strong> <p> <p> <p> <p> If you are based in California we encourage you to read this important information for California residents linked here <a class=fontbold underline fontbold underline clink href=httpsbitlyisCPRACandidates rel=noopener noreferrer nofollow target=blank> httpsbitlyisCPRACandidates <a> <p> <p> LIMN1 <p><p>
Lead Product Designer - Ad Products & Monetization
Company: Upwork
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> We are seeking a Lead Product Designer to become an integral part of our Ad Products amp Monetization team focused on spearheading and implementing pricing and monetization initiatives that guide customers to the right products and tools for their needs <p> <p> In this role youll work closely with an accomplished team crafting usercentric experiences that enable our worldclass partners to tap into freelance talent effectively Youll contribute significantly to experiences customers love and trust by providing easytounderstand performance and management dashboards that help partners use independent talent to unlock new value for their customers <p> <p> Youll dig into user challenges define mental models and uncover ways to provide engaging intuitive and highquality user experiences Youll also support our mission of creating economic opportunities so people have better lives at a time when this is more urgent than ever <p> <p> Youll be part of a talented supportive and collaborative team of designers researchers and content designers who gather frequently to share work get feedback socialize and learn from each other <p> <h3> Your Responsibilities <h3> <ul> <li> <p> Lead projects through an endtoend design process research ideation strategy information architecture interaction design testing and launch <p> <li> <li> <p> Leverage your design expertise to enhance and broaden our advertising platform tools and user touchpoints by conducting competitive and user research understanding advertising and pricing fundamentals and identifying what our customers value <p> <li> <li> <p> Collaborate with our user researchers product managers data scientists machine learning developers content writers and fellow designers to frame problems and generate ideas from concept through implementation <p> <li> <li> <p> Contribute to strategy and help drive the UX vision for the team <p> <li> <li> <p> Be curious Learn about our twosided marketplace build empathy for our users needs advocate for them and deliver impactful experiences that connect solving their problems to business strategy <p> <li> <li> <p> Create elegant flexible highly usable and apt designs for different device types <p> <li> <li> <p> Care about quality and the fine details of our product design Produce elegant solutions that build trust connection and experiences that customers enjoy using <p> <li> <li> <p> Communicate and share designs with crossfunctional partners from strategy and experience concepts to design systems and assets <p> <li> <li> <p> Work with developers to deliver a polished final product including highfidelity UI and UX specs <p> <li> <li> <p> Further strengthen our design team through mentorship design critiques and knowledge sharing <p> <li> <ul> <h3> What it takes to catch our eye <h3> <ul> <li> <p> 5 years of experience in product design or UX leading endtoend UX design and development for multiple successfully launched applications <p> <li> <li> <p> Must have previous experience designing in the ads and monetization space <p> <li> <li> <p> Case studies that demonstrate your attention to detail with impressive design solutions that connect solving for user needs into outcomes for the business <p> <li> <li> <p> Track record of using data and quantitative research methodologies to inform decisionmaking across the entire product design processlifecycle <p> <li> <li> <p> A strong work ethic and a readiness to focus and commit <p> <li> <li> <p> You can lead a project from start to finish and passionately pursue highquality designs that deliver memorable experiences that users will love <p> <li> <li> <p> A growth mentality You look to tackle new challenges and stretch your abilities to improve the team the business and yourself <p> <li> <li> <p> Strong problemsolving skills and a deep understanding of the challenges and constraints in designing crossplatform web and mobile experiences Desktop mobile web native iOS and Android <p> <li> <li> <p> An excellent teammate You believe we are stronger together and are energized when youre in a room a virtual room with smart empathetic and passionate people <p> <li> <li> <p> Diligent about design details You produce pixeltight attractive work that other companies will look to emulate <p> <li> <li> <p> Portfolio is required <p> <li> <ul> <p> <em> The annual base salary for this position in California and Washington ranges from $240000 $151000 The range displayed reflects the minimum and maximum salary for this position in California and Washington and individual base pay will depend on your skills qualifications experience and location Additionally this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program <em> <p> <p> Come change how the world works <p> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also hire fulltime employees in 19 states in the United States <p> <p> Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives We foster amazing teams put our community first and have a bias toward action We encourage everyone to bring their whole selves to work and grow together through development opportunities mentorship and employee resource groups And weve also got amazing benefits including medical insurance for you and your family unlimited PTO 401k with matching 12 weeks of paid parental leave and a generous Employee Stock Purchase Plan Check out our Life at Upwork page to learn more about our benefits and the employee experience <p> <p> Check out our Careers page to learn more about the employee experience <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> To learn more about how Upwork processes and protects your personal information as part of the application process please review our Global Job Applicant Privacy Notice <p><p>