Retirement Plan Jobs in USA
246,087 open positions · Updated daily
The Retirement Plan sector in USA is experiencing rapid growth as companies broaden retirement offerings to attract top talent.
In 2023, the number of Retirement Plan jobs in USA increased by 9%, reflecting a shift toward more comprehensive employee benefits.
Salary transparency on jobtransparency.com reveals that entry-level Retirement Plan roles in USA average $60,000, while senior positions can exceed $120,000.
Benefits packages in USA Retirement Plan roles often include 401(k) matching, profit sharing, and health insurance, making these positions highly competitive.
Senior Customer Success Operations and Programs Manager
Company: Webflow
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> Our Revenue Operations team is at the heart of our rapidly growing Sales and Customer Success organization connecting the teams and initiatives across GotoMarket Product Marketing Business Operations Finance Customer Support Partners and Education We create and execute bestinclass programs to amplify our Customer Success efforts and maximize customer value <p> <p> We are looking for a founding member of our Customer Success operations team a strong operator and program manager to drive key initiatives that scale Webflows Customer Success team resulting in better customer maturity growth health and value realization This role combines strong data technology processes and change management to help our teams succeed You will have the autonomy to drive work streams with company impact all the way up to the Executive level <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States BC amp ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Exempt status <p> <li> <li> <p> The cash compensation for this role is tailored to align with the cost of labor in different US geographic markets The base pay for this role ranges from $126000 in our lowest geographic market up to $175000 in our highest geographic market These figures are in $USD and apply to candidates in the United States The specific base pay within the range will be determined by the candidates geographic location jobrelated experience knowledge qualifications and skills <p> <li> <li> <p> Reporting <strong> <strong> to the the Senior Manager GTM Strategy and Operations <p> <li> <ul> <p> As a <strong> Senior Customer Success Operations and Programs Manager <strong> you will <p> <p> <strong> CS Operations <strong> <p> <ul> <li> <p> Position yourself as a trusted partner for our Customer Success Technical Architect and Sales leadership teams <p> <li> <li> <p> Build and maintain detailed reports dashboards and alerting to track the performance impact and risks of the Customer Success business with a focus on revenue retention customer health and product adoption <p> <li> <li> <p> Analyze key metrics to get ahead of or address negative trends and areas of opportunity based on our goals <p> <li> <li> <p> Report on OKRs and key metrics during monthly business reviews as well as fulfilling oneoff analyses when needed <p> <li> <li> <p> Represent the Customer Success team in various crossfunctional projects meetings and Slack channels <p> <li> <li> <p> Drive requirements use cases evaluation and deployment of a Customer Success management solution like Catalyst Totango Vitaly ChurnZero Gainsight <p> <li> <li> <p> OwnAdmin or be a key stakeholder for systems and tools within the Customer Success team including Customer Success management Revenue data platforms like Pocus Tableau Clari Slack Sales Elevate knowledgebase and documentation like Confluence Google Drive Highspot Guru <p> <li> <li> <p> Facilitate the intake of requests from Customer Success and GoToMarket stakeholders <p> <li> <ul> <p> <strong> Strategic Programs <strong> <p> <ul> <li> <p> Identify new and optimize existing processes and workflows to improve inefficiencies both internally and externally <p> <li> <li> <p> Drive andor contribute to key Customer Success programs including Risk Management Expansion motion Health amp Maturity Scoring Enterprise Voice of the Customer and more <p> <li> <li> <p> Collaborate as the operational partner to our Product Enablement team in our Field readiness amp product release readiness process <p> <li> <li> <p> Establish yourself as a stakeholder in crossfunctional GTM programs like Product Release Process Enterprise marketing Webflow Events EPD Engineering Product Design Operating rhythm Pricing and Packaging and Incident management etc <p> <li> <li> <p> Maintain documentation of our evolving processes and customer success motion <p> <li> <li> <p> Identify and create key playbooks for our postsales teams for example driving expansion risk management product adoption customer maturity etc <p> <li> <li> <p> Demonstrate strong change management skills when implementing newexisting processes helping to shape our internal operating model as we scale <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Navigating through rapid change intricate complexity and uncertainty introduces a hint of chaos At Webflow we embrace this dynamic finding comfort in the ambiguity it brings If you enjoy this type of environment this role might be for you <p> <p> Youll thrive as a <strong> Senior Customer Success Operations and Programs Manager <strong> if you <p> <ul> <li> <p> Selfstarter who can identify a problem validate impact formulate a pointofview to solve and drive the work to completion or handoff <p> <li> <li> <p> 5+ years experience managing projects and crossfunctional programs related to GotoMarket and postsales strategy including managing and prioritizing a roadmap of initiatives <p> <li> <li> <p> Track record of developing repeatable scalable solutions through the use of technology automation and now AI <p> <li> <li> <p> Strong relationship builder with crossfunctional leadership and peers <p> <li> <li> <p> Are passionate about our customers and our team driving excellence and innovation at every turn while moving with heartfelt urgency <p> <li> <li> <p> Experience as an Admin in Salesforce musthave Outreach Gong Highspot and similar tools <p> <li> <ul> <p> Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements <p> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents US fulltime Canadian workers working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent on insurance plan selection Employees also have voluntary insurance options such as life disability hospital protection accident and critical illness <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with an mandatory annual minimum of 10 days paid time off and sabbatical program <p> <li> <li> <p> Access to mental wellness coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness as well as smart work and annual stipends to support professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Commuter benefits for inoffice workers <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our Webflow Blog LinkedIn Twitter andor Glassdoor <p> <h3> <strong> Please note <strong> <h3> <p> <em> To join Webflow youll need valid US or Canadian work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> Protecting your privacy and the security of your data is a longstanding top priority for Webflow Please consult our <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Applicant Privacy Notice <em> <a> <em> to know more about how we collect use and transfer the personal data of our candidates <em> <p> <p> <p> <p> <p><p>
Staff Security Engineer (Corporate Security)
Company: 1Password
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> Here at 1Password we are deeply committed to customer privacy and security The Security Team is passionate about our role in that mission and the ideal candidate for this role will share our excitement <p> <p> <p> <p> Were looking for an experienced security engineer to join our highly collaborative team In this role you will collaborate crossfunctionally with teams across the company to implement and harden technical controls on endpoints services and SaaS platforms in support of strengthening our security practices <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> Minimum of 7 years of combined experience in the IT or security space related to corporate or enterprise security <p> <li> <li> <p> Expertise in macOS and Windows management systems such as Kandji Jamf or MS Endpoint Manager <p> <li> <li> <p> Experience with using and implementing security frameworks within an organization such as the Center for Internet Security CIS Benchmarks or NIST 80053 <p> <li> <li> <p> Deep knowledge of enterprise security process and best practices <p> <li> <li> <p> Must have experience automating tasks using scripting languages such as Python Powershell or Bash <p> <li> <li> <p> Experience with managing identity providers such as Okta Google Workspace or Azure AD <p> <li> <li> <p> Strong experience with managing tuning and responding to threats detected by EDR platforms such as Crowdstrike Falcon or SentinelOne Singularity <p> <li> <li> <p> Experience with managing tuning and using security monitoring platforms such as Datadog or Lacework <p> <li> <li> <p> Must have experience working within a compliancedriven environment including framework programs like SOC2 ISO27001 or FedRAMP etc <p> <li> <li> <p> Must excel in communication and demonstrate the ability to effectively communicate unpopular or difficult messages with a balanced approach <p> <li> <li> <p> Must have a highly collaborative and teamworkfocused approach as well as a heart for mentoring and leveling up your teammates <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> To implement and manage systems that bolster the security posture of corporate assets within the organization <p> <li> <li> <p> To use data collected from a variety of tools eg EDR identity provider MDM SaaS platforms to analyze identify and mitigate potential threats <p> <li> <li> <p> Potential work on nights or weekends in the event a significant security issue is discovered <p> <li> <li> <p> Collaboration with the IT and Procurement teams to assist with hardening new and existing SaaS platforms <p> <li> <li> <p> Collaboration with the Detection and Response Team to build new and improve existing detections for critical platforms <p> <li> <li> <p> Partner with other members of the security team to establish security guidelines that enable the organization to move fast in a safe and secure manner <p> <li> <li> <p> To operate as a technical leader by helping define the Corporate Security roadmap and by leveling up junior employees <p> <li> <li> <p> Build strong relationships with partner teams in order to build a scalable corporate security program <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $187000 USD and $253000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $168000 CAD and $228000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Compensation Manager
Company: Olo
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> We are looking for a compensation professional with strong analytical skills to join Olo as Compensation Manager In this role you will join Olos Total Rewards function within People + Culture to support the Olo teams continued growth and use your prior experience to inform influence and execute our business practices You will be a key contributor to maintaining and administering Olos Compensation programs and will work closely with different stakeholders across the organization including team members in the People + Culture Finance and Legal You will report to the Director Total Rewards and can work remotely from anywhere in the US or at Olos headquarters in NYC <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Serve as subject matter expert and provide daytoday compensation support within People + Culture to the Business Partners and Talent Acquisition teams as well as to leaders across Olo to help inform influence and support our business practices <p> <li> <li> <p> Manage compensation programs processes and structures and ensure compliance as the business scales and recommend process improvements based on business needs <p> <li> <li> <p> Use market intelligence and data to ensure the market competitiveness and fairness of our compensation programs including cash and equity <p> <li> <li> <p> Partner with Finance Legal People Partners and Talent Acquisition on pay decisions compensation process amp policies job evaluations compliance and orgwide compensation communications <p> <li> <li> <p> Manage the midyear and yearend compensation process in alignment with our performance evaluation process using compensation modeling data analytics and benchmarking <p> <li> <li> <p> Partner with the Equity Administration team to support our Equity and Employee Stock Purchase Plan ESPP programs including monthly grant approvals employee trainings and communications <p> <li> <li> <p> Help develop and track critical compensation reporting metrics and communicate actionable insights to relevant stakeholders to help manage overall compensation strategy <p> <li> <li> <p> Participate in annual and adhoc compensation surveys and compare current practices against market trends <p> <li> <li> <p> Manage Senior Compensation Analyst in a collaborative environment <p> <li> <ul> <p> <p> <p> <strong> What Well Expect From You <strong> <p> <ul> <li> <p> 5+ years of experience in Compensation including experience at a public company <p> <li> <li> <p> Strong analytical financial and modeling skills expert in ExcelGoogle Sheets <p> <li> <li> <p> Thorough understanding of compensation survey data <p> <li> <li> <p> Able to work independently and effectively manage projects from inception through execution <p> <li> <li> <p> The ability to work in a fastpaced environment as well as influence problem solve and successfully collaborate and communicate with stakeholders at various levels <p> <li> <ul> <p> <p> <p> <p> <p> <strong> About Olo <strong> <p> <p> <p> <p> Olo is the engine of hospitality powering the restaurant industrys digital transformation As a leading open SaaS platform we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80000 locations More than two million orders per day run on Olos platform allowing brands to maximize the convergence of digital and brickandmortar operations while raising the bar on hospitality The result brands do more with less and make every guest feel like a regular With integrations to over 300 technology partners our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market You have likely used Olo and not even known it Learn more at <a class=fontbold underline fontbold underline postingslink href=httpolocom rel=noopener noreferrer nofollow target=blank> olocom <a> <p> <p> <p> <p> <strong> Were remotefriendly <strong> Since 2015 we have been evolving our culture to continue to support a more distributed workforce and now over 75 of our team works remotely across the US If youre in the New York City area you can choose to work remotely or from Olos headquarters located in Tribeca <p> <p> <p> <p> We offer great benefits such as 20 days of paid time off 10 separate sick days 11 holidays plus yearend closure health dental and vision coverage for yourself and your family a 401k match remoteoffice stipend company equity a generous parental leave plan volunteer time off gift matching policy and more <p> <p> <p> <p> Our best estimate of the compensation range for this opportunity is $91684$131446 annually depending on the experience you bring and your location We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process <p> <p> <p> <p> <strong> We encourage you to apply <strong> <p> <p> <p> <p> <strong> We value diversity <strong> At Olo we know a diverse and inclusive team makes our workplace better Dont meet every single qualification in the job description Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification We are dedicated to building a diverse inclusive and authentic workplace that is free from discrimination and harassment this allows us to make better decisions and better serve the communities were a part of So if youre excited about this role but your previous experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles <p> <p> <p> <p> All applicants receive consideration for employment We do not discriminate on the basis of race religion color national origin gender identity sexual orientation pregnancy age marital status veteran status or disability status <p> <p> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwolocomcaapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> California Residents CCPA notice <a> <p> <p> <p><p>
Customer Communications Manager
Company: HHAeXchange
Location: USA
Posted Mar 16, 2024
HHAeXchange is seeking a Customer Communications Manager to lead the development and execution of customer communications. The role involves creating a unified communication strategy, managing email communications, and driving customer success. The ideal candidate should have 5+ years of experience in communications, technical writing, and writing for a customer audience, with a strong bias towards action and excellent verbal and written communication skills. The base salary range for this US-based, full-time, and exempt position is $110,000-$120,000.
Data Analyst
Company: Kaleyra
Location: USA
Posted Mar 16, 2024
Kaleyra Inc., a global group providing secure mobile communication services, is seeking a highly skilled Data Analyst for a remote position with ad-hoc in-person work in McLean, VA. The ideal candidate will have a Bachelor's degree in a quantitative field, 2+ years of data analytics experience, and proficiency in Alteryx, Tableau, and SQL. Responsibilities include managing data processes, analyzing complex datasets, collaborating with cross-functional teams, and maintaining data security. The company offers competitive benefits and is part of a fast-growing market.
Capacity Planner, L5 - Live
Company: Netflix
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> Netflix is the worlds leading streaming entertainment service with over 260 million paid memberships in over 190 countries enjoying TV series documentaries and feature films across a wide variety of genres and languages Members can watch as much as they want anytime anywhere on any internetconnected screen <p> <p> <p> <p> The Open Connect Capacity Planning team is at the center of all efforts to ensure that theres always enough capacity so that our members always have a great entertainment experience We provide long range planning by developing proactive strategies that are future compatible and nimble enough to change course quickly Working with the engineering and finance teams Capacity Planning main tasks include 1 translating demand forecasts into concise actionable capacity plans 2 managing utilization by providing reports and dashboards out to key stakeholders and 3 provide datadriven analyses to continually optimize spend and ensure the platform is scalable far into the future <p> <p> <p> <p> The Open Connect Capacity Planning group is recruiting for a Capacity Planner to focus on hardware and IP backbone capacity planning <p> <p> <p> <p> <p> <p> <strong> Key tasks include <strong> <p> <ul> <li> <p> Translating forecasted demand from finance into actionable capacity plans <p> <li> <li> <p> Analyzing and modeling data to enhance operational efficiency as products hardware architecture initiatives evolve <p> <li> <li> <p> Creating and managing yearly capacity plans for network hardware and IP backbone infrastructure <p> <li> <li> <p> Providing oversight and prioritization to ensure capacity arrives in a timely fashion <p> <li> <li> <p> Managing reporting and dashboards for overall network utilization and identifying data needs required to improve reporting <p> <li> <li> <p> Continually working to refine workflows that enable the business to achieve alignment and efficiency <p> <li> <ul> <p> <p> <p> <strong> Who you are <strong> <p> <ul> <li> <p> A passion for answering questions with data driven solutions <p> <li> <li> <p> The willingness to experiment with different approaches to new and existing problem sets <p> <li> <li> <p> Expertise with data modeling and visualization software and experience developing reports and dashboards <p> <li> <li> <p> Expertise in Excel SQL Tableau or other Business intelligence software <p> <li> <li> <p> Strong background using financial analysis for multi variable decision making <p> <li> <li> <p> Background in statistical analysis specifically building and refining demand forecasts <p> <li> <li> <p> Able to independently identify issues analyze potential solutions and drive resolutions <p> <li> <li> <p> Strong communication skills both verbal and in writing and experience collaborating across the entire organization including engineering finance and product management <p> <li> <li> <p> The perspective that delivering results quickly with iteration is better than waiting for 100 perfection <p> <li> <li> <p> Expertise or strong curiosity in the internet ecosystem <p> <li> <li> <p> Prefer MBA or MS Statistics <p> <li> <ul> <p> <p> <p> <p> <p> Our compensation structure consists solely of an annual salary we do not have bonuses You choose each year how much of your compensation you want in salary versus stock options To determine your personal top of market compensation we rely on market indicators and consider your specific job family background skills and experience to determine your compensation in the market range The range for this role is $120000 $515000 <p> <p> <p> <p> Netflix provides comprehensive benefits including Health Plans Mental Health support a 401k Retirement Plan with employer match Stock Option Program Disability Programs Health Savings and Flexible Spending Accounts Familyforming benefits and Life and Serious Injury Benefits We also offer paid leave of absence programs Fulltime hourly employees accrue 35 days annually for paid time off to be used for vacation holidays and sick paid time off Fulltime salaried employees are immediately entitled to flexible time off See more detail about our Benefits <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomworklifephilosophy rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> Netflix is a unique culture and environment Learn more <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomculture rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> We are an equalopportunity employer and celebrate diversity recognizing that diversity of thought and background builds stronger teams We approach diversity and inclusion seriously and thoughtfully We do not discriminate on the basis of race religion color ancestry national origin caste sex sexual orientation gender gender identity or expression age disability medical condition pregnancy genetic makeup marital status or military service <p><p>
Principal Product Manager, Labor
Company: Restaurant365
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> Restaurant365 is a SaaS company disrupting the restaurant industry Our cloudbased platform provides a unique centralized solution for accounting and backoffice operations for restaurants Restaurant365s culture is focused on empowering team members to produce topnotch results while elevating their skills Were constantly evolving and improving to make sure we are and always will be Best in Class and we want that for you too <p> <p> <p> <p> The Principal Product Manager Labor will be responsible for the R365 Scheduling and Labor suite of products from ideation to gotomarket and will work with and through and mentor other Product Managers to drive our labor and scheduling strategy <p> <p> <p> <p> <p> <p> <strong> How youll add value <strong> <p> <ul> <li> <p> Own the vision of all Labor areas of the product including Time amp Attendance Labor Planning Forecasting Scheduling and Labor Reporting <p> <li> <li> <p> Drive develop and maintain the R365 Labor amp Scheduling roadmap with other Labor Product Managers <p> <li> <li> <p> Select design and write user stories for the Scrum Team responsible for Scheduling amp Forecasting <p> <li> <li> <p> Evaluate and prioritize features bugs and program debt <p> <li> <li> <p> Conduct customer interviews <p> <li> <li> <p> Collaborate with other teams to plan design and deliver products that bring value to our users <p> <li> <li> <p> Present new product features at internal and external broadcasts <p> <li> <li> <p> Receive constructive feedback with grace using it to iterate and improve <p> <li> <li> <p> Thrive in a fastpaced flexible work environment where youll have the opportunity to bring a new product to a mature marketleader in a few short years <p> <li> <li> <p> Work with other teams to ensure scheduling is used to its fullest capability <p> <li> <li> <p> Craft and realize a wholistic vision for R365 Scheduling amp Labor <p> <li> <li> <p> Work with the Go to Market GTM team to strategize on how this product will be rolled out to both prospects and internal customers <p> <li> <li> <p> Mentor PMs through the 6 pillars of product management success at R365 Communication Relationships Evangelism Strategic Thinking Delighting Customers and Learning <p> <li> <li> <p> Be a thoughtleader in the Restaurant Labor space and educate other R365 departments on all things labor <p> <li> <li> <p> Build pricingpackaging models for your product as well as determine how your product fits together with other products based on industry and internal data <p> <li> <li> <p> Work closely with Labor PMs on Labor Engine needs <p> <li> <li> <p> Work closely with InventoryBrands PMs to ensure any synergies are recognized and acted upon <p> <li> <li> <p> Other duties as assigned <p> <li> <ul> <p> <p> <p> <strong> What youll need to be successful in this role <strong> <p> <ul> <li> <p> 4+ years of experience in a scheduling product role and 6+ years in a product role <p> <li> <li> <p> A solid demonstrated understanding of restaurant labor problems and how to solve them <p> <li> <li> <p> Knowledge of labor laws including Over Time Minor Rules Tip Allocation Rules Etc <p> <li> <li> <p> A basic understanding of data flow fromto Point of Sale and tofrom a Payroll System <p> <li> <li> <p> Strong communication skills and proven ability to work successfully with cross functional stakeholders <p> <li> <ul> <p> <p> <p> <strong> Preferred Skills <strong> <p> <ul> <li> <p> Experience working in the restaurant industry <p> <li> <li> <p> Used a scheduling solution to schedule employees <p> <li> <li> <p> A knowledge of mobile scheduling apps and how users interface with them <p> <li> <ul> <p> <p> <p> <strong> R365 Team Member Benefits amp Compensation <strong> <p> <ul> <li> <p> This position has a salary range of up to $180K The above range represents the expected salary range for this position The actual salary may vary based upon several factors including but not limited to relevant skillsexperience time in the role business line and geographic location Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices <p> <li> <li> <p> Comprehensive medical benefits 100 paid for employee <p> <li> <li> <p> 401k + matching <p> <li> <li> <p> Equity Option Grant <p> <li> <li> <p> Unlimited PTO + Company holidays <p> <li> <li> <p> Wellness initiatives <p> <li> <ul> <p> BIRemote <p> <p> <p> <p> <p> <p> $180000 $180000 a year <p> <p> R365 is an Equal Opportunity Employer and we encourage all forwardthinkers who embrace change and possess a positive attitude to apply <p><p>
Sr. Product Manager, Communications
Company: Procore Technologies
Location: USA
Posted Mar 16, 2024
Procore is seeking a Senior Product Manager for its Project Management division. The role involves developing and improving highly used products that help customers deliver construction projects on time and under budget. The successful candidate will work closely with UX Design, Engineering, and Revenue teams to define product strategy and features for a high-priority communication product. The ideal candidate should have a B.A. or B.S., preferably with construction knowledge, and at least 3-5 years of experience in building and delivering successful SaaS products. They should be passionate about customer success, have a deep understanding of end-user problems, and be well-versed in the construction industry. The position offers competitive compensation, benefits, and a culture that encourages innovation and new ideas.
Product Designer
Company: Olo
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> Olo is a leading ondemand commerce platform powering the restaurant industrys digital transformation and personalizing the guest experience to maximize customer lifetime value Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market <p> <p> <p> <p> We are seeking a talented Product Designer to join our expanding Onboarding team As a Product Designer you will collaborate closely with crossfunctional teams to design and prototype new user experiences that meet the needs of our enterprise restaurant customers Reporting to the Associate Director of Design you will play a critical role in crafting innovative solutions that drive business success <p> <p> <p> <p> You can work remotely from anywhere in the US or at Olos headquarters in NYC <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Design and prototype new user experiences based on product requirements <p> <li> <li> <p> Communicate solutions visually through sketching storyboards and flows <p> <li> <li> <p> Craft rapid prototypes for team communication and user testing <p> <li> <li> <p> Translate UIs across all devices and screen sizes <p> <li> <li> <p> Guide the development and communication of clear design guidelines patterns libraries and assets <p> <li> <li> <p> Validate designs through research including competitive analysis data analytics and interaction with clients and endusers <p> <li> <li> <p> Prioritize different design problems by understanding their significance and influence on our overall ecosystem <p> <li> <ul> <p> <p> <p> <strong> What Well Expect From You <strong> <p> <ul> <li> <p> 2+ years of experience in product design <p> <li> <li> <p> Strong understanding of design principles visual hierarchy and information architecture <p> <li> <li> <p> Experience working with crossfunctional teams including product designers engineers and stakeholders to deliver highquality design solutions <p> <li> <li> <p> Excellent communication and collaboration skills with the ability to explain complex design concepts and rationale to nondesigners <p> <li> <li> <p> A strong portfolio that showcases your work including detailed documentation and examples of the impact your designs had on business outcomes <p> <li> <ul> <p> <p> <p> <strong> Nice to Have Experience <strong> <p> <ul> <li> <p> Familiarity with rapid prototyping tools <p> <li> <li> <p> Experience using design systems <p> <li> <li> <p> Familiarity with SaaS and the hospitality industry <p> <li> <ul> <p> <p> <p> <p> <p> <strong> About Olo <strong> <p> <p> <p> <p> Olo is the engine of hospitality powering the restaurant industrys digital transformation As a leading open SaaS platform we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80000 locations More than two million orders per day run on Olos platform allowing brands to maximize the convergence of digital and brickandmortar operations while raising the bar on hospitality The result brands do more with less and make every guest feel like a regular With integrations to over 300 technology partners our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market You have likely used Olo and not even known it Learn more at <a class=fontbold underline fontbold underline fontbold underline href=httpolocom rel=noopener noreferrer nofollow target=blank> olocom <a> <p> <p> <p> <p> <strong> Were remotefriendly <strong> Since 2015 we have been evolving our culture to continue to support a more distributed workforce and now over 75 of our team works remotely across the US If youre in the New York City area you can choose to work remotely or from Olos headquarters located in Tribeca <p> <p> <p> <p> We offer great benefits such as 20 days of paid time off 10 separate sick days 11 holidays plus yearend closure health dental and vision coverage for yourself and your family a 401k match remoteoffice stipend company equity a generous parental leave plan volunteer time off gift matching policy and more <p> <p> <p> <p> Our best estimate of the compensation range for this opportunity is $88744$127231 annually depending on the experience you bring and your location We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process <p> <p> <p> <p> <strong> We encourage you to apply <strong> <p> <p> <p> <p> <strong> We value diversity <strong> At Olo we know a diverse and inclusive team makes our workplace better Dont meet every single qualification in the job description Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification We are dedicated to building a diverse inclusive and authentic workplace that is free from discrimination and harassment this allows us to make better decisions and better serve the communities were a part of So if youre excited about this role but your previous experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles <p> <p> <p> <p> All applicants receive consideration for employment We do not discriminate on the basis of race religion color national origin gender identity sexual orientation pregnancy age marital status veteran status or disability status <p> <p> <p> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwolocomcaapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> California Residents CCPA notice <a> <p><p>
Experienced Data Engineer - Data Engineering
Company: Plaid
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> We believe that the way people interact with their finances will drastically improve in the next few years Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products Plaid powers the tools millions of people rely on to live a healthier financial life We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use Plaids network covers 12000 financial institutions across the US Canada UK and Europe Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington DC London and Amsterdam LIRemote <p> <p> <p> <p> Making datadriven decisions is key to Plaids culture To support that we need to scale our data systems while maintaining correct and complete data We provide tooling and guidance to teams across engineering product and business and help them explore our data quickly and safely to get the data insights they need which ultimately helps Plaid serve our customers more effectively In addition Plaid will not be successful if we cant move quickly We build the data systems and tools that enable everyone at Plaid to be datadriven making analytics easy obvious and proactive across the company <p> <p> <p> <p> Data Engineers heavily leverage SQL and Python to build data workflows that integrate with our Golang and Typescript applications We use tools like DBT Airflow Redshift ElasticSearch Atlan and Retool to orchestrate data pipelines and define workflows We work with engineers product managers business intelligence data analysts and many other teams to build Plaids data strategy and a datafirst mindset Our engineering culture is ICdriven we favor bottomup ideation and empowerment of our incredibly talented team We are looking for engineers who are motivated by creating impact for our consumers and customers growing together as a team shipping the MVP and leaving things better than we found them <p> <p> <p> <p> You will be in a high impact role that will drive and define data standards and data culture across Plaid You will have the opportunity to transition into the Tech Lead role on the team which will come with higher visibility and more stakeholder collaboration You will collaborate with and have strong and cross functional partnerships with literally all teams at Plaid from Engineering to Product to MarketingFinance You will be responsible for mentoring junior engineers on the team and being closely involved in their design and implementations You will be able to provide guidance and build the technical culture on the team in the form of design reviews and PRs <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Defining the longterm technical roadmap for building a datadriven culture at Plaid <p> <li> <li> <p> Focus on data quality and privacy <p> <li> <li> <p> Leading key data engineering projects that drive collaboration across the company <p> <li> <li> <p> Mentoring engineers operations and data analysts on best practices for data organization and query performance <p> <li> <li> <p> Advocating for adopting industry tools and practices at the right time <p> <li> <li> <p> Owning core SQL and python data pipelines that power our data lake and data warehouse <p> <li> <li> <p> Welldocumented data with defined dataset quality uptime and usefulness <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 6+ years of dedicated data engineering experience solving complex data pipelines issues at scale <p> <li> <li> <p> You value SQL as a flexible and extensible tool and are comfortable with modern SQL data orchestration tools like DBT Mode Hightouch and Airflow <p> <li> <li> <p> Experience working both realtime systems like Kinesis Kafka Flink and batch data pipelines in Redshift Presto and Data Lakes <p> <li> <li> <p> You appreciate the importance of schema design and can evolve an analytics schema on top of unstructured data <p> <li> <li> <p> You are excited to try out new technologies You like to produce proofofconcepts that balance technical advancement and user experience and adoption <p> <li> <li> <p> You like to get deep in the weeds to manage deploy and improve low level data infrastructure <p> <li> <li> <p> You are empathetic working with stakeholders You listen to them ask the right questions and collaboratively come up with the best solutions for their needs <p> <li> <li> <p> You are a champion for data privacy and integrity and always act in the best interest of consumers <p> <li> <ul> <p> <p> <p> <p> <p> $182520 $297000 a year <p> <p> Target base Salary for this role is $182520 $297000 per year Additional compensation in the forms of equity andor commission are dependent on the position offered Plaid provides a comprehensive benefit plan including medical dental vision and 401k Pay is based on factors such as but not limited to scope and responsibilities of the position candidates work experience and skillset and location Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans <p> <p> Our mission at Plaid is to unlock financial freedom for everyone To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable We recognize that strong qualifications can come from both prior work experiences and lived experiences We encourage you to apply to a role even if your experience doesnt fully match the job description We are always looking for team members that will bring something unique to Plaid <p> <p> <p> <p> Plaid is proud to be an equal opportunity employer and values diversity at our company We do not discriminate based on race color national origin ethnicity religion or religious belief sex including pregnancy childbirth or related medical conditions sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process If you need any assistance with your application or interviews due to a disability please let us know at accommodationsplaidcom <p> <p> <p> <p> Please review our Candidate Privacy Notice <a class=fontbold underline fontbold underline postingslink href=httpsplaidcomlegalcandidateprivacynotice rel=noopener noreferrer nofollow target=blank> here <a> <p><p>
IT Ops Analyst
Company: 1Password
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> Were a kind curious and customerfocused team on a mission to build the worlds mostloved password manager and give people more control over their data <p> <p> <p> <p> 1Password is being shared with new people every day and were adding people to our team to keep up Were looking for an ITOps Analyst to help make sure our team has reliable technical support As a member of the Technology Org Team youll contribute to an approachable and friendly IT Team <p> <p> <p> <p> This position is expected to work during normal Pacific Standard Time zone working hours <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 25 years of work experience in an IT role in a Mixed OS and SAAS environment <p> <li> <li> <p> A passion for learning and helping others <p> <li> <li> <p> Experience with scalable ticketing systems including automated workflows and integrations to other systems <p> <li> <li> <p> Great attention to detail <p> <li> <li> <p> Excellent written communication skills and the ability to communicate at any tech level <p> <li> <li> <p> Adept at translating tech jargon to casual conversation <p> <li> <li> <p> Personal experience with 1Password is an asset <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> Collect information analyze it and find solutions for hardware and software issues <p> <li> <li> <p> Work on various projects related to increasing productivity and ease of use <p> <li> <li> <p> Contribute to designing and implementing IT policies and procedures <p> <li> <li> <p> Our team is growing and its growing fast We are a key contributor to a smooth and pleasant user experience <p> <li> <li> <p> Do whatever it takes to keep things running smoothly <p> <li> <li> <p> Be comfortable working in a fastpaced environment with new goals initiatives and continuous change <p> <li> <li> <p> Provide day to day IT support for employees across 1Password <p> <li> <li> <p> Empathetically support diverse levels of technology experience <p> <li> <li> <p> Know how to prioritize and manage your time well <p> <li> <li> <p> Be comfortable to contribute clear and concise howto manuals and knowledge base content <p> <li> <li> <p> Identify patterns based upon prior troubleshooting experience in order to diagnose symptoms and causes <p> <li> <li> <p> Listen to and provide mentorship to others and welcome the same <p> <li> <li> <p> Possess the ability to adapt to changing workflows and work with minimal supervision <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $87000 USD and $117000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $77000 CAD and $104000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Customer Success Manager, Mid-Market and Key Accounts
Company: Vanta
Location: USA
Posted Mar 16, 2024
<p style=minheight15em>As Vantas Customer Success Manager MidMarket and Key Accounts you will play a pivotal role in guiding customers through their security and compliance journeys with Vantas specialized solutions By combining your customercentric approach with expertise in Vantas products and security best practices you will contribute to the overall success and satisfaction of Vantas customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business<p><p style=minheight15em> <p><p style=minheight15em>At Vanta our mission is to secure the internet and protect consumer data We believe that security should be monitored and verified continuously and we empower companies to practice better security and prove it with ease Vanta has a kind and talented team and while some have prior security experience many have been successful at Vanta without it <p><p style=minheight15em><p><p style=minheight15em>Vantas success over the last year was exponential and we are now working to solve the problem of how to provide worldclass customer experience to as many securityminded software companies as possible As Vantas Enterprise Customer Success Manager you will be the voice of Vanta responsible for helping keep our customers moving toward their goals and ultimately successful and happy <p><p style=minheight15em><p><p style=minheight15em><strong>What youll do as a Customer Success Manager MidMarket and Key Accounts at Vanta<strong><p><ul style=><li style=><p style=minheight15em>Lead all postsales activities for Vantas midmarket customers through onboarding implementation product expertise renewal and identify upsell opportunities<p><li><li style=><p style=minheight15em>Partner with Account Managers to drive renewal and expansion opportunities within your book of business<p><li><li style=><p style=minheight15em>Act as voice of the customer within Vanta<p><li><li style=><p style=minheight15em>Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines<p><li><li style=><p style=minheight15em>Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings SOC 2 ISO 27001 GDPR HIPAA USDP and Custom Frameworks Trust Reports and Risk Management solution<p><li><li style=><p style=minheight15em>Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform<p><li><li style=><p style=minheight15em>Develop a trusted advisor relationship with key accounts customer stakeholders and executive sponsors that may lead to renewals expansion and advocacy<p><li><li style=><p style=minheight15em>Influence Vantas strategy and product priorities to drive adoption and retention by being the voice of the customer<p><li><li style=><p style=minheight15em>Work crossfunctionally to resolve customer business issues and work toward mutual goals<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>How to be successful in this role<strong><p><ul style=><li style=><p style=minheight15em>Extensive experience with highend exposure to Clevel executives and the ability to build strong trusted relationships <p><li><li style=><p style=minheight15em>Providing topnotch account management and relationship building through various means Quarterly Business Reviews Health Check Ins and Executive summaries etc<p><li><li style=><p style=minheight15em>Ability to be nimble and agile in an environment where shifting priorities should be expected<p><li><li style=><p style=minheight15em>Have 35 years of experience in Customer Success at a SaaS company<p><li><li style=><p style=minheight15em>Experience working in the security or compliance industry<p><li><li style=><p style=minheight15em>Possess clear and thoughtful communication skills with strong critical thinking ability <p><li><li style=><p style=minheight15em>Be highly empathetic to customers with a proven track record of longterm customer retention<p><li><li style=><p style=minheight15em>Experience with hitting retention targets and creating happy healthy customers<p><li><li style=><p style=minheight15em>Possess the technical competency to understand Vantas software and build great relationships with highly technical customers<p><li><li style=><p style=minheight15em>Have stellar problemsolving chops and an enthusiasm for making a large impact early on at a startup<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>What you can expect as a Vantan<strong><p><ul style=><li style=><p style=minheight15em>IndustryCompetitive Salary and Equity<p><li><li style=><p style=minheight15em>100 covered Medical Dental and Vision Benefits with Dependents Coverage<p><li><li style=><p style=minheight15em>16 Weeks Fully Paid Parental Leave for All New Parents Moms Dads Adoptive Foster<p><li><li style=><p style=minheight15em>Health amp Wellness Stipend<p><li><li style=><p style=minheight15em>Remote Workspace Stipend<p><li><li style=><p style=minheight15em>401k Matching Plan<p><li><li style=><p style=minheight15em>Flexible Work Hours and Location<p><li><li style=><p style=minheight15em>Open amp Encouraged PTO Policy<p><li><li style=><p style=minheight15em>9 Company Paid Holidays<p><li><li style=><p style=minheight15em>Free Memberships to Online Wellness Platforms One Medical Ginger Headspace and more <p><li><li style=><p style=minheight15em>Virtual Team Building Activities Lunch and Learns and other CompanyWide Events<p><li><li style=><p style=minheight15em>Offices in SF and NYC with Hubs of Vantans forming across the US including but not limited to Seattle Austin Indianapolis LA Boston and more<p><p style=minheight15em><p><li><ul><p style=minheight15em>To provide greater transparency to candidates we share base pay ranges for all USbased job postings regardless of state We set standard base pay ranges for all roles based on function level and country location benchmarked against similarstage growth companies Final offer amounts are determined by multiple factors including candidate location skills depth of work experience and relevant licensescredentials and may vary from the amounts listed below The salary or OTE range for this position is $128000 $150000 This role may also be eligible for commissionsbonus equity medical benefits 401k plan and other company perk programs<p><p style=minheight15em><p><p style=minheight15em><em>At Vanta we are committed to hiring diverse talent of different backgrounds and as such it is important to us to provide an inclusive work environment for all We do not discriminate on the basis of race gender identity age religion sexual orientation veteran or disability status or any other protected class As an equal opportunity employer we encourage and welcome people of all backgrounds to apply<em><p><p style=minheight15em><p><p style=minheight15em><strong>About Vanta<strong><p><p style=minheight15em>We started Vanta in 2016 as Equifax had lost every Americans social security number Home Depot had leaked its customers credit card numbers to hackers and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election It was clear that security and privacy had become mainstream issues and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work<p><p style=minheight15em><p><p style=minheight15em>Vantas mission is to be the layer of trust on top of these services and to secure the internet increase trust in software companies and keep consumer data safe<p><p style=minheight15em><p><p style=minheight15em>We do this by building an automated head of security for technology companies and we use that system to both help a company secure itself and to prove their security to others<p><p style=minheight15em><p><p style=minheight15em>If we succeed in our mission it should feel irresponsible for users to put data into a product that isnt certified by Vanta and irresponsible for companies to collect data without using Vanta to secure and monitor themselves<p><p style=minheight15em><p><p style=minheight15em>LIremote<p><img src=httpsremotivecomjobtrack1901453blankgifsource=publicapi alt=>