Selective Service Registration Jobs in USA
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Sr. Analyst, Credit Risk
Company: Opploans
Location: USA
Posted Apr 27, 2024
<p><p> <p>OppFi is a techenabled missiondriven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans Through bestinclass customer service transparency responsible lending and financial inclusion we support consumers who are turned away by mainstream options to build better financial health<p> <p>We are a team of caring innovative and inclusive individuals who thrive in being immersed in diverse talents expertise perspectives and backgrounds Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is Our business principles guide us and create an open and collaborative culture where we improve 1 every day and the best ideas always win We welcome individuals who want to make an impact in the financial system by facilitating credit access expanding financial inclusion promoting financial health and delivering exceptional customer service<p> <p>A few other fun facts about us OppFi is one of the top consumerrated financial platforms online maintaining a 4550star rating on Trustpilot We are a 2023 Crains Fast 50™ company and were named on Built Ins 2024 Best Places to Work in Chicago<p> <p><strong>What youll get to do <strong><p> <ul style=> <li style=>Monitor customer portfolio and ensure adherence to the credit policy and procedures<li> <li style=>Design and implement comprehensive analysis to evaluate portfolio risk as part of the credit review process including impact analysis from strategy changes<li> <li style=>Leverage machine learning risk models and advanced analytics techniques to design longterm solution including enhancements of existing strategies and building new rules <li> <li style=>Work with crossfunctional team to identify credit risk improvement opportunities and build strategy to deliver incremental business value <li> <li style=>Actively seek out opportunities to innovate by using nontraditional data and advanced analytic methodologies<li> <li style=>Build report to track funnel conversion and identify insights from performance metric summarize and present findings and recommendations to senior leadership<li> <li style=>Conduct AB testing when implementing new risk strategies or rolling out new product features<li> <li style=>Work in close collaboration with other data scientists and analysts in the team in model development phase and plan to implement relevant business strategies<li> <ul> <p><strong>What youll bring to the team<strong><p> <ul style=> <li style=>BABS degree with specialization in business finance economics statistics computer science<li> <li style=>Strong analytical and data science skills including knowledge of Statistical concepts like Hypothesis testing Confidence Interval etc and Machine Learning techniques such as XGBoost Random Forest Linear Regression<li> <li style=>Hands on experience with data analyticsprogramming tools such as SQL RPython is required<li> <li style=>Strong problem solving skills with demonstrated intellectual rigor as well as strong interpersonal and communication skill<li> <li style=>Aptitude and interest in learning about business processes and applying data science techniques and analysis in improving key metrics<li> <li style=>Experience Interpreting analysis test and model results and make informed recommendations across all levels of the business<li> <li style=>Experience in banking consumer lending industry preferred<li> <li style=>Experience in risk analytics model development strategy and framework scorecard development documentation validation governance implementation and automation etc will be a strong advantage<li> <li style=>Understanding of credit bureaus and nontraditional data providers will be a plus<li> <ul> <p><strong>Reports to <strong>Manager Credit<p> <p><strong>Job Level <strong>Associate<p> <p>The minimum salary for this role is <strong>$82000<strong> The total compensation package includes eligibility for performancebased bonuses as well as a 1time equity grant based on level<p> <p>The actual offer reflecting the total compensation package and benefits will be at the companys sole discretion and determined by a myriad of factors including but not limited to years of experience depth of experience and other relevant business considerations<p> <p><strong>EEOC Statement<strong> <p> <p>OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local state or federal law or regulations Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes procedures and interactions We aim to help our employees thrive where they work and beyond Check out our Culture page <a href=22httpswwwopploanscomcareersculturedei22 rel=nofollow>here<a><p> <p>OppFi is committed to the full inclusion of all qualified individuals As part of this commitment OppFi will ensure that persons with disabilities are provided reasonable accommodations If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions andor to receive other benefits and privileges of employment please contact our People team at <a href=22mailtorecruitingopploanscom22 rel=nofollow>recruitingoppficom<a> <p> <p><em>Pursuant to the requirements of the California Consumer Privacy Act OppFi is providing the OppFi California Employee Privacy Policy which details the categories of personal information collected and your rights under the policy If you are a California resident please review the policy here <em><a href=22httpswwwoppficomcareers22 rel=nofollow><em>httpswwwoppficomcareers<em><a><p> <p><p><img src=httpsremotivecomjobtrack1908879blankgifsource=publicapi alt=>
Distributed Systems Engineer (L4) - Data Platform
Company: Netflix
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> At Netflix we want to entertain the world and are constantly innovating on how entertainment is imagined created and delivered to a global audience We currently stream content in more than 30 languages in 190 countries topping over 260 million paid subscribers and are expanding into new forms of entertainment such as gaming <p> <p> <p> <p> The data infrastructure teams at Netflix enable us to leverage data to bring joy to our members in many different ways We provide centralized data platforms and tools for various business functions at Netflix so they can utilize our data to make critical datadriven decisions We do all the heavy lifting to make it easy for our business partners to work with data efficiently securely and responsibly We aspire to lead the industry standard in building a worldclass data infrastructure as Netflix leads the way to be the most popular and pervasive destination for global internet entertainment <p> <p> <p> <p> We are looking for distributed systems engineers to help evolve and innovate our infrastructure We are committed to building a <a class=fontbold underline fontbold underline postingslink href=httpsaboutnetflixcomennewsnetflixinclusionreport2021 rel=noopener noreferrer nofollow target=blank> diverse and inclusive <a> team to bring new perspectives as we solve the next set of challenges In addition we are open to remote candidates We value what you can do from anywhere in the US <p> <p> <p> <p> <strong> Spotlight on Data Platform Teams <strong> <p> <p> <p> <p> <strong> Data Platform Infrastructure | <strong> <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomteamsdataplatform~text=at20industry20eventsOnline20DatastoresThe20Online20Datastores rel=noopener noreferrer nofollow target=blank> Learn More <a> <p> <p> The Data Platform Infrastructure team acts as a platform for our own data platforms Our shared infrastructure and tooling enable Netflix to quickly innovate on providing stateoftheart data and analytics systems to the rest of the company without building bespoke scaffolding for each new system To do this we create highleverage infrastructure control and deployment systems that are finetuned for the needs of running our data systems at scale uniquely many of our tools and systems are written in Python so this is a great team to consider if you enjoy working in a variety of languages <p> <p> <p> <p> <strong> Realtime Data Engines | <strong> <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomteamsdataplatform~text=Realtime20Data20Engines rel=noopener noreferrer nofollow target=blank> Learn More <a> <p> <p> Offers lowlevel building blocks for the transport and processing of realtime data For data transport we offer <a class=fontbold underline fontbold underline postingslink href=httpskafkaapacheorgintro rel=noopener noreferrer nofollow target=blank> Kafka <a> for data processing we offer <a class=fontbold underline fontbold underline postingslink href=httpsflinkapacheorg rel=noopener noreferrer nofollow target=blank> Flink <a> and <a class=fontbold underline fontbold underline postingslink href=httpsgithubcomNetflixmantis rel=noopener noreferrer nofollow target=blank> Mantis <a> Responsibilities include development of the control plane compute resource management reliability and availability of the data Realtime data is critical across many business units of Netflix including Streaming Gaming Finance and Machine Learning platforms <p> <p> <p> <p> <strong> Data Analytics and AI Tools | <strong> <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomteamsdataplatform~text=at20industry20eventsOnline20DatastoresThe20Online20Datastores rel=noopener noreferrer nofollow target=blank> Learn More <a> <p> <p> The Data Analytics and AI Tools team offers a cloudbased infrastructure for crafting and sharing Notebooks and Python APIs that provide programmatic access to our Data Platform Our work also involves the development and maintenance of abstractions that connect with advanced AI tools including both inhouse and thirdparty machine learning models <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <strong> This would be your dream job if you enjoy <strong> <p> <ul> <li> <p> Solving real business needs at large scale by applying your software engineering and analytical problemsolving skills <p> <li> <li> <p> Architecting and building a robust scalable and highly available distributed infrastructure <p> <li> <li> <p> Leading crossfunctional initiatives and collaborating with engineers product managers and TPM across teams <p> <li> <li> <p> Sharing our experiences with the open source communities and contributing to <a class=fontbold underline fontbold underline postingslink href=httpnetflixgithubio rel=noopener noreferrer nofollow target=blank> Netflix OSS <a> <p> <li> <ul> <p> <p> <p> <strong> About you <strong> <p> <ul> <li> <p> You have 2+ years of experience in building largescale distributed systems features or applications <p> <li> <li> <p> You are proficient in the design and development of RESTful web services <p> <li> <li> <p> Experienced in building and operating scalable faulttolerant distributed systems <p> <li> <li> <p> You are experienced in Java or other objectoriented programming languages <p> <li> <li> <p> Multithreading is a challenge that you are comfortable tackling <p> <li> <li> <p> You have a BS in Computer Science or a related field <p> <li> <ul> <p> <p> <p> <p> <p> A few more things about us <p> <p> <p> <p> As a team we come from many different countries and our fields of education range from the humanities to engineering to computer science Our team includes product managers program managers designers fullstack developers distributed systems engineers and data scientists Folks have the opportunity to wear different hats should they choose to We strongly believe this diversity has helped us build an inclusive and empathetic environment and look forward to adding your perspective to the mix <p> <p> <p> <p> Our compensation structure consists solely of an annual salary we do not have bonuses You choose each year how much of your compensation you want in salary versus stock options To determine your personal top of market compensation we rely on market indicators and consider your specific job family background skills and experience to determine your compensation in the market range The range for this role is $170000 $720000 <p> <p> <p> <p> Netflix provides comprehensive benefits including Health Plans Mental Health support a 401k Retirement Plan with employer match Stock Option Program Disability Programs Health Savings and Flexible Spending Accounts Familyforming benefits and Life and Serious Injury Benefits We also offer paid leave of absence programs Fulltime hourly employees accrue 35 days annually for paid time off to be used for vacation holidays and sick paid time off Fulltime salaried employees are immediately entitled to flexible time off See more detail about our Benefits <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomworklifephilosophy rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> Netflix is a unique culture and environment Learn more <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomculture rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> We are an equalopportunity employer and celebrate diversity recognizing that diversity of thought and background builds stronger teams We approach diversity and inclusion seriously and thoughtfully We do not discriminate on the basis of race religion color ancestry national origin caste sex sexual orientation gender gender identity or expression age disability medical condition pregnancy genetic makeup marital status or military service <p><p>
Database Engineer
Company: Finquery
Location: USA
Posted Apr 27, 2024
<div><span style=fontsize 12pt>FinQuery is looking for a <span><b style=fontsize 12pt>Database Engineer<b><span style=fontsize 12pt> to join our dynamic Engineering team Were seeking someone with a passion for improvement both in our processes and in yourself We work in an Agile environment with development teams utilizing Scrum and Kanban We value the continuous pursuit of improvement both in our systems and within our team members Our work environment is agile employing methodologies such as Scrum and Kanban In the role of a Database Engineer at FinQuery the main emphasis is on maintaining enhancing and ensuring the efficient performance of our PostgreSQL databases <span><div><div><br><div><div><span style=fontsize 12pt>This role will be responsible for ensuring optimal query performance carrying out regular database maintenance and addressing scalability concerns to support our growing data infrastructure There is particular emphasis placed on RDS experienceoptimization PostgreSQL expertise and the ability to enhance the performance and integrity of our databases<span><div><br><br><div class=h3>What you will be doing<div><li style=>Administer monitor and optimize AWS PostgreSQL databases to ensure they are scalable reliable and performant<li><li style=>Monitor system and application performance implementing tuning as needed to ensure optimal operation<li><li style=>Engage in daily interactions with Development teams and other departments to create an integrated efficient work environment<li><li style=>Assess and provide constructive feedback on developerdriven data architecture changes ensuring optimal database performance<li><li style=>Triage and optimize query performance to maximize database efficiency<li><li style=>Participate actively in release and deployment processes contributing valuable expertise and oversight<li><li style=>Identify and implement internal process improvements including redesigning infrastructure for greater scalability optimizing data delivery and automating manual processes<li><li style=>Conduct maintenance on RDS systems ensuring their effective operation and longevity<li><li style=>Assessing current data schema and implementing improvements for efficiency and performance eg breaking up tables removing redundant columns reviewing indices<li><li style=>Proposing new technologies and practices as solutions or improvements to existing systems<li><br><br><div class=h3>Tech you will work with<div><li style=>Hosting and Administration AWS RDSAurora<li><li style=>Communication Atlassian Jira Slack<li><li style=>Database PostgreSQL MS SQL Server<li><li style=>DataWarehouses amp Integration Systems Snowflake FiveTran Celigo Boomi<li><li style=>Analytics and Logging DataDog Tableau<li><li style=>Build and deployment tools Git Liquibase Jenkins<li><li style=>Languages SQL Python Shell Scripting<li><br><br><div class=h3>What experience and skills we need you to have<div><li style=>2+ years in a datadatabase engineer role<li><li style=>4+ years of experience working with databases and data architectures in any IT role<li><li style=>Experience designing building deploying and scaling databases <li><li style=>Solid understanding of data architecture<li><li style=>An attitude of success defined in team accomplishments<li><br><br><div class=h3>Benefits<div><li style=>Flexible PTO including 11 holidays and your birthday off <li><li style=>401k plan with employer matching <li><li style=>Great health benefits with multiple plan option <li><li style=>Option to choose between in office fully remote or a hybrid work environment for all employees<li><li style=>Sabbatical program 4 weeks after 5 years of service<li><li style=>Casual dress environment when in office<li><li style=>Catered lunches every Tuesday and Thursday<li><li style=>Company events each quarter<li><li style=>Signing stipend for a workfromhome setup<li><li style=>Free gym membership at our office<li><li style=>Annual employee development program stipend of $2000 for each employee <li><li style=>Flexible parental leave with 10 weeks paid leave for ALL new parents<li><li style=>Fertilityadoption assistance <li><li style=>Annual tutoring stipend for your children<li><li style=>Mentorship program available immediately <li><li style=>Regular team outings<li><li style=>Advancement opportunities based on results not politics<li><li style=>Culture that emphasizes inclusiveness driven by our REDI Committee<li><div><b>About Us<b><div><div>FinQuery is an innovative contract amp spend intelligence company whose solutions are used by over 7000 organizations worldwide What sets us apart is that were the only provider offering complete visibility into an organizations largest areas of spend leases software subscriptions and other financial contracts all in one platform<div><div><br><div><div>Our platform provides our customers with unprecedented insight that drives informed decisions on their largest areas of spend and allows organizations to solve problems that matter for their business<div><div><br><div><div>FinQuery is an equal opportunity employer to all persons free from restrictions and prejudice based upon race color creed religion sex domestic relationship status parental status family status sexual orientation national origin gender identity age and disability status FinQuery maintains a drugfree workplace<div><div><br><div><img src=httpsremotivecomjobtrack1908882blankgifsource=publicapi alt=>
Staff Security Engineer (Governance, Risk, and Compliance)
Company: 1Password
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> Here at 1Password we are deeply committed to customer privacy and security The Governance Risk and Compliance GRC Team is passionate about our role in that mission and the ideal candidate for this role will share our excitement <p> <p> <p> <p> Were looking for an experienced security engineer to join our highly collaborative team In this role you will collaborate crossfunctionally with teams across the company to establish a worldclass 3rd party risk program contribute to GRC programs and initiatives such as audits and security assurance and help to define and establish a risk management program across multiple stakeholders <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> Minimum of 7+ years of combined experience in the security and GRC space <p> <li> <li> <p> Familiarity and experience working with security frameworks such as SOC 2 NIST 80053 ISO 27001 CIS etc <p> <li> <li> <p> Willingness to wear different hats and work on areas where needed <p> <li> <li> <p> Experience working with and implementing GRC tools and processes specifically a Third Party Risk program <p> <li> <li> <p> Must excel in communication and demonstrate the ability to explain technical security concepts to a nontechnical audience <p> <li> <li> <p> Experience in the creationdesign of business continuity and disaster recovery programs risk management andor vulnerability management programs <p> <li> <li> <p> Must have a highly collaborative and teamworkfocused approach as well as a heart for mentoring and leveling up your teammates <p> <li> <li> <p> Must be able to assess and mitigate corporate risk within the organization <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> Own design and manage the continued enhancement of a Third Party Risk Management program including but not limited to strategy roadmap and controls to address regulatory requirements across multiple jurisdictions <p> <li> <li> <p> Communicate our compliance framework and Third Party Risk Management Program requirements to all relevant stakeholders internal and external <p> <li> <li> <p> Engage crossfunctionally with groups such as Engineering Finance Legal Product and Sales to establish a thoughtful strategic and tactical approach to our Third Party Risk Management Program and related processes <p> <li> <li> <p> You will assist with analysis and preparation for internal and external audits <p> <li> <li> <p> Accurately and effectively communicate our compliance position and programs to auditors and customers <p> <li> <li> <p> Partner with other members of the security team to establish security guidelines that enable the organization to move fast in a safe and secure manner <p> <li> <li> <p> To operate as a technical leader by helping define the GRC roadmap and by leveling up junior employees <p> <li> <li> <p> Build strong relationships with partner and stakeholder teams in order to build a scalable GRC program <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $187000 USD and $253000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $168000 CAD and $228000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
AI Content Writer
Company: Best Writers Cafe
Location: USA
Posted Apr 28, 2024
This is a remote position offering flexible hours and the ability to choose projects. The role involves rating AI-generated writing and reviewing human writers' work. Requirements include an Associates' degree or higher, strong writing skills, and English proficiency. Compensation ranges up to $25 USD per hour with weekly rewards. The opportunity is open to residents of the US, Canada, Australia, and the UK.
Product Manager - Blockchain Platform
Company: Kraken
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <h1> <strong> Building the Future of Crypto <strong> <h1> <p> Our Krakenites are a worldclass team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology <p> <p> <p> <p> <strong> What makes us different <strong> <p> <p> Kraken is a missionfocused company rooted in crypto values As a Krakenite youll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion For over a decade Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world <p> <p> <p> <p> Before you apply please read the <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomculture rel=noopener noreferrer nofollow target=blank> <u> Kraken Culture <u> <a> page to learn more about our internal culture values and mission <p> <p> <p> <p> As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space Kraken is committed to <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsecurityatkraken rel=noopener noreferrer nofollow target=blank> <u> industryleading security <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcategorycryptoeducation rel=noopener noreferrer nofollow target=blank> <u> crypto education <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencomcryptoeducationsupportatkraken rel=noopener noreferrer nofollow target=blank> <u> worldclass client support <u> <a> through our products like <a class=fontbold underline fontbold underline postingslink href=httpsprokrakencom rel=noopener noreferrer nofollow target=blank> <u> Kraken Pro <u> <a> <a class=fontbold underline fontbold underline postingslink href=httpswwwkrakencomenusnft rel=noopener noreferrer nofollow target=blank> <u> Kraken NFT <u> <a> and <a class=fontbold underline fontbold underline postingslink href=httpsfutureskrakencomwallets rel=noopener noreferrer nofollow target=blank> <u> Kraken Futures <u> <a> <p> <p> <p> <p> <strong> Become a Krakenite and build the future of crypto <strong> <p> <p> <strong> The team <strong> <p> <p> The Asset Growth amp Management Product Group is responsible for helping our clients maintain and build their wealth with cryptocurrency From staking and asset listings to blockchain platform and custody solutions <p> <p> <p> <p> The ideal candidate has professional experience working on onchain crypto products and infrastructure within exchanges or financial institutions has a strong understanding of client journeys relating to Funding flows is datadriven technically adept and has a proven track record of Product Management achievements The position requires interaction with different internal stakeholders at various levels of the organization <p> <p> <p> <p> <strong> The opportunity <strong> <p> <ul> <li> <p> Develop and own the product strategy planning and roadmap execution <p> <li> <li> <p> Partner with engineering Finance Marketing and other product leads to build the Blockchain Platform feature requirements <p> <li> <li> <p> Find ways to productify the existing technical components to make them reusable across the company <p> <li> <li> <p> Understand the needs from multiple teams and prioritize the highest impact on customers <p> <li> <li> <p> Work closely with stakeholders on quarterly and annual planning to develop detailed technical PRDs and manage backlogs <p> <li> <li> <p> Define and report on success metrics and targets <p> <li> <ul> <p> <p> <p> <strong> Skills you should HODL <strong> <p> <ul> <li> <p> Profound grasp of project management fundamentals and established practices <p> <li> <li> <p> Comprehensive knowledge of blockchain infrastructure and onchain data <p> <li> <li> <p> Understanding of the intricacies of financial reconciliation <p> <li> <li> <p> Experience using blockchain vendors onchain data providers blockchain integration tools APIs nodeasaservice <p> <li> <li> <p> Intimate knowledge of technical architecture and infrastructure in different settings API SQL <p> <li> <li> <p> Outstanding organizational and communication skills and the ability to balance multiple priorities <p> <li> <li> <p> Strategic in outlook yet detailed in execution balancing broad vision with precision in detail <p> <li> <li> <p> Skilled in interpersonal relations adept at navigating interactions with a wide spectrum of personalities <p> <li> <li> <p> Experience working in the crypto industry <p> <li> <ul> <p> <p> <p> LIRemote LIBM1 <p> <p> Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job We encourage you to apply for roles where you dont fully meet the listed requirements especially if youre passionate or knowledgable about crypto <p> <p> <p> <p> As an equal opportunity employer we dont tolerate discrimination or harassment of any kind Whether thats based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws <p> <p> <strong> Stay in the know <strong> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpstwittercomkrakenfx rel=noopener noreferrer nofollow target=blank> <u> Follow us on Twitter <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpsblogkrakencom~text=Enter20your20email20address rel=noopener noreferrer nofollow target=blank> <u> Learn on the Kraken Blog <u> <a> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanykrakenexchange rel=noopener noreferrer nofollow target=blank> <u> Connect on LinkedIn <u> <a> <p><p>
Service Engineer
Company: Synapse International
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> <strong> Inovance <strong> <a class=fontbold underline fontbold underline fontbold underline href=httpwwwinovanceeuhome rel=noopener noreferrer nofollow target=blank> wwwinovanceeuhome <a> is a leading global provider of industrial automation solutions to OEMs and end users Ivonances business covers many different industries <p> <p> ●General Automation <p> <p> ●Elevator amp escalator <p> <p> ●NEV new energy vehicle power system <p> <p> ●Rail Transit <p> <p> <p> <p> <p> <p> <p> <p> <strong> Job Responsibilities <strong> <p> <ul> <li> <p> Responsible for overseas client equipment delivery commissioning onsite product troubleshooting and ensuring customer satisfaction <p> <li> <li> <p> Daily management coordination with the Overseas Joint Insurance Center USA <p> <li> <li> <p> Feedback customers and product quality issues maintaining customer relationships <p> <li> <li> <p> Translate and summarize failure issues and reviewedit English manuals <p> <li> <ul> <p> <p> <p> <strong> Job Requirements <strong> <p> <ul> <li> <p> Background in engineering disciplines such as mechanical electrical automation etc <p> <li> <li> <p> Familiarity with skills in such as inverters servos motors PLCs automation products elevators robots highvoltage air conditioners etc <p> <li> <li> <p> Willingness to travel over 50 good communication skills and teamwork spirit <p> <li> <li> <p> Native English speaker speakSpanish is a plus speak Chinese is a plus <p> <li> <li> <p> At least 3 years of experience in the USA driver industry <p> <li> <li> <p> Local American citizenship or USA work permit with working background in US <p> <li> <ul> <p> <p> <p> <p><p>
Representative, Patient Solutions (West Coast)
Company: Acclara
Location: USA
Posted Apr 27, 2024
<p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>Hey there <span><span style=fontweight bold>Were Acclara<span><span style=fontweight bold><span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>As<span><span style=> a remotefirst <span><span style=>workforce<span><span style=> <span><span style=>with <span><span style=>team members in all 50 states were a unique group of strategists technologists and service providersall united in serving our partners to deliver the best care to their patients helping build even healthier communities for us all to live and work in<span><p><p style=backgroundcolor rgb255255255lineheight 1080margin 00pt 00pt 150pt><span style=>We bring our oneofakind selves to work each day and we welcome and want you to do the same Coffee connoisseurs moms and dads runners animal lovers adventuriststhe list goes onwe all came to make a difference and we stay because weve found a place where we dont have to do it alone<span><p><p style=backgroundcolor rgb255255255lineheight 1080margin 00pt 00pt 150pt><span style=>Our teams work is fueled by our CORE values of Commitment Outcomes Respect and Empowerment Theyre the how behind what we do guiding our actions as we aim to change the way technology and services come together<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>The Role<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>The Patient Solutions Representative is responsible for delivering a highquality patient experience through inbound and outbound calls assisting patients their representatives andor payers with inquiries and concerns in a confidential and professional manner with a focus on firstcall resolution when possible Identify type of assistance needed such as updating information making a payment payment plan arrangements and insurance related questions to ensure proper account resolution<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>What Youll Do<span><p><ul style=><li style=><span style=>Deliver a highquality patient experience thought inbound and outbound customer service calls Determine assistance needed ie benefit and eligibility billing and payments authorization or treatment EOBs etc and take appropriate action on the related accounts in a timely manner while upholding a high level of professionalism and accuracy<span><li><li style=><span style=>Review patient statementsEOBs balances identify unapplied adjustments<span><li><li style=><span style=>Ask appropriate questions and listen actively to identify specific concerns or issues while documenting all required information in computer systems in a clear and concise manner<span><li><li style=><span style=>Provide one call resolution to patient inquires whenever possible and perform timely follow up<span><li><li style=><span style=>Review incoming correspondence taking appropriate and timely action by updating the respective accounts<span><li><li style=><span style=>May review the Payment Plan No Statement Special Handling Expired and Bankruptcy tickler queues designated for follow up taking appropriate action <span><li><li style=><span style=>Provide patient education regarding how to understand their Explanation of Benefits EOB<span><li><li style=><span style=>Research complex issues across multiple databases and work with support resources to resolve customer issues andor partner with others to resolve escalated issues<span><li><li style=><span style=>Always comply with HIPAA and other compliance requirements to protect patient confidentiality<span><li><li style=><span style=>May be required to identify contractual and administrative adjustments<span><li><li style=><span style=>Effectively navigate several computer applications during and after phone calls document all actions taken in appropriate company andor client systems<span><li><li style=><span style=>Adhere to benchmarks and strive for continuous improvement on customer service metrics such as adherence to schedule call abandonment rate speed to answer talk time wrap documentation time etc<span><li><li style=><span style=>Other duties as assigned<span><li><ul><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>What Were Looking For<span><p><ul style=><li style=><span style=>High school diploma or GED <span><li><li style=><span style=>1year previous work experience as a patient servicescustomer service representative<span><li><li style=><span style=>Understanding of patientcustomer service and insurance followup concepts ie billing collections managed care Medicare Medicaid and Commercial Practices and welldeveloped interpersonal skills<span><li><li style=><span style=>Basic knowledge of health care industry terms<span><li><li style=><span style=>Strong problemsolving and critical thinking skills to research information using available resources<span><li><li style=><span style=>Ability to be flexible in a fastpaced environment and adapt with change<span><li><li style=><span style=>Ability to perform at a high level of productivity and quality<span><li><li style=><span style=>Detail oriented with the capacity to maintain a high level of accuracy<span><li><li style=><span style=>Excellent written and verbal communication skills<span><li><li style=><span style=>Ability to navigate through multiple software and computer applications<span><li><li style=><span style=>Ability to perform under pressure while maintaining a calm and professional manner<span><li><li style=><span style=>Basic math skills to be able to calculate discounts payment plan arrangements <span><span style=>validate<span><span style=> contractual and out of picket patient liability<span><li><ul><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>Preferred Qualifications<span><p><ul style=><li style=><span style=>1year experience in a call center environment healthcare experience a plus<span><li><li style=><span style=>Bilingual EnglishSpanish<span><li><ul><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>How We Take Care of Our Team Members<span><p><ul style=><li style=><span style=>Remotefirst workplace<span><span style=> with opportunities to work onsite in certain locations<span><li><li style=><span style=fontweight normal>Comprehensive medical dental and vision coverage<span><li><li style=><span style=fontweight normal>Parental leave<span><li><li style=><span style=fontweight normal>401K with company match<span><li><li style=><span style=>Company<span><span style=>p<span><span style=>aid <span><span style=>l<span><span style=>ife <span><span style=>i<span><span style=>nsurance <span><span style=>s<span><span style=>hort<span><span style=>t<span><span style=>erm <span><span style=>d<span><span style=>isability<span><span style=> and<span><span style=> <span><span style=>l<span><span style=>ong<span><span style=>t<span><span style=>erm <span><span style=>d<span><span style=>isability<span><li><li style=><span style=>Paid time off and holidays<span><li><ul><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>Pay Range <span><span style=>$1633 $2088<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>This compensation range is a reasonable estimate that extends from the lowest to the highest pay Acclara in good faith believes it might pay for this particular job based on the circumstances at the time of posting Acclara may ultimately pay more or less than the posted range as permitted by law<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>Diversity Equity and Inclusion Matter<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>At Acclara youre invited to bring more of yourself to worknot less Your background your culture and your personal experiences are all important pieces of the authentic you and we honor that Connection is created when we show up<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>Acclara an R1 company<span><span style=> <span><span style=>is dedicated to the fundamentals of equal employment opportunity <span><span style=>Acclaras<span><span style=> employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity andor expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law Furthermore <span><span style=>Acclara<span><span style=> is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>If you need reasonable accommodation due to a disability for any part of the interview process please contact <span><a href=mailtocareersacclaracom rel=nofollow style=color rgb599193><span style=color rgb599193textdecoration underline>careersacclaracom<span><a><span style=><span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>Visa Sponsorship is not available at this time<span><p><img src=httpsremotivecomjobtrack1909097blankgifsource=publicapi alt=>
Senior Director - Business Operations
Company: Upwork
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> The Senior Director Business Operations is pivotal in harmonizing and streamlining work across all Upwork business units and functional teams This role connects context and teams fostering productive collaboration operational efficiencies and clarity in alignment with the companys nearterm and longterm strategies We seek a candidate with serviceminded leadership a humble attitude a strong work ethic and the ability to quickly grasp the broader business context This individual contributor role reports to the VP Business and Product Operations <p> <h3> Key Responsibilities <h3> <ul> <li> <p> Collaborate with crossfunctional teams to align strategy with execution ensuring that each departments efforts cohesively contribute to the companys strategic goals <p> <li> <li> <p> Drive strategic planning processes across the business unit including the formulation of annual and longterm strategic plans Ensure that strategies are clearly communicated and understood and aligned with the broader company processes and cadences <p> <li> <li> <p> Lead the development and implementation of strategies to improve business operational processes and systems promoting effectiveness efficiency and simplicity across the organization <p> <li> <li> <p> Identify opportunities for operational innovation and improvements and lead crossfunctional projects to implement these changes <p> <li> <li> <p> Analyze business operations and performance data to make informed decisions and recommendations to senior leadership <p> <li> <li> <p> Serve as a key liaison between different teams ensuring clear communication and coordination on shared goals and initiatives <p> <li> <ul> <h3> What is Takes to Catch Our Eye <h3> <ul> <li> <p> A proven track record of developing and implementing strategies that have substantially increased a companys market presence and profitability particularly within digital marketplaces or similar platforms <p> <li> <li> <p> Exceptional leadership and interpersonal skills with experience in building mentoring and retaining highcaliber strategic and operational teams <p> <li> <li> <p> Strong analytical and decisionmaking abilities paired with a willingness to dive into the details and drive material business improvements through handson strategy execution <p> <li> <li> <p> Experience in helping teams turn strategies into plans and execution working within the appropriate budget schedule and scope constraints <p> <li> <li> <p> Demonstrated capacity for creative and critical thinking in the face of fastpaced dynamic industry changes with an emphasis on innovative solutions and strategic risktaking <p> <li> <ul> <p> <p> <p> <em> The annual base salary for this position in California and Washington ranges from $217000 $300000 The range displayed reflects the minimum and maximum salary for this position in California and Washington and individual base pay will depend on your skills qualifications experience and location Additionally this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program <em> <p> <h3> Come change how the world works <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives We foster amazing teams put our community first and have a bias toward action We encourage everyone to bring their whole selves to work and grow together through development opportunities mentorship and employee resource groups And oh yeah weve also got amazing benefits including medical insurance for you and your family unlimited PTO 401k with matching 12 weeks of paid parental leave and a generous Employee Stock Purchase Plan Check out our Life at Upwork page to learn more about our benefits and the employee experience <p> <p> Check out our <a class=fontbold underline fontbold underline fontbold underline href=httpscareersupworkcomlifeatupwork rel=noopener noreferrer nofollow target=blank> Life at Upwork <a> page to learn more about the employee experience <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p><p>
Customer Experience Associate
Company: Alma
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> <strong> Customer Experience Associate Hourly <strong> <p> <p> As a Customer Experience Associate at Alma you will be responsible for delivering an amazing support experience to our members The ideal candidate is patient meticulously organized an excellent communicator passionate about our mission and loves people This person must be able to work 40 hours 5 days per week including one weekend day and some holidays <p> <p> <strong> Start Date <strong> May 21 2024 <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Deliver an exceptional customer experience by advising guiding and instructing customers on how to best use Almas services through email and phone calls <p> <li> <li> <p> Learn all of Almas systems product lines and brand so that you can efficiently work through daytoday customer operations and embody the Alma brand <p> <li> <li> <p> Detangle and explain complicated processes and workflows in an easytodigest and clear manner <p> <li> <li> <p> Triage issues and support tickets that come in that require support from others across the team <p> <li> <li> <p> Be the voice of the customer and work crossfunctionally to improve the customer experience across all touchpoints <p> <li> <ul> <p> <strong> Who you are <strong> <p> <ul> <li> <p> You have 1+ years working in customer experiencesupport or serviceoriented roles <p> <li> <li> <p> You can work five days a week inclusive of one weekend day per week eg SunThurs or TuesSat and some holidays <p> <li> <li> <p> You have excellent written verbal and interpersonal communication skills you can write emails and are comfortable getting on the phone <p> <li> <li> <p> You are comfortable working with computer systems including Google Suite experience with CRM tools like Zendesk is a huge plus <p> <li> <li> <p> You are highly organized with an acute attention to detail <p> <li> <li> <p> You are comfortable with change and learning new skills <p> <li> <li> <p> You are a creative thinker and problem solver youre always exploring how to make something even better or work through issues that require onthefly prioritization <p> <li> <li> <p> You may have experience working at a startup or fastpaced work environment <p> <li> <li> <p> You appreciate and can engage with consistent feedback <p> <li> <li> <p> You have a deep passion for our mission and the future of mental health <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Were a remotefirst company <p> <li> <li> <p> Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans <p> <li> <li> <p> 401K plan Roth and traditional <p> <li> <li> <p> Monthly therapy and wellness stipends <p> <li> <li> <p> Monthly coworking space membership stipend <p> <li> <li> <p> Monthly workfromhome stipend <p> <li> <li> <p> Financial wellness benefits through Northstar <p> <li> <li> <p> Pet discount program through United Pet Care <p> <li> <li> <p> Financial perks and rewards through BenefitHub <p> <li> <li> <p> EAP access through Cigna <p> <li> <li> <p> Onetime home office stipend to set up your home office <p> <li> <li> <p> Comprehensive parental leave plans <p> <li> <li> <p> 11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day <p> <li> <li> <p> 3 weeks of PTO plus 7 sick days to recharge <p> <li> <ul> <p> Hourly Rate $2350 per hour <p> <p> Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy <p> <p> All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address <p><p>
Sales Engineer
Company: Zowie
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> <strong> About Zowie <strong> <p> <p> At Zowie we believe that buying online should feel like walking into your favorite local shop personal friendly and easy Our mission is to recreate offline shopping experiences online but better Zowie brings speed and empathy to customer interactions Our platform automates responses to repetitive questions around return policy order status etc and saves time for customer service agents who can then proactively turn website visitors into paying customers It can work as an addon with existing tools Zendesk Shopify Gorgias etc or become a standalone customer service platform <p> <p> <p> <p> <strong> We are <strong> <p> <p> 🚀 Growing fast We plan on keeping the Team growing Youll have a lot of autonomy and impact as we grow <p> <p> 🏈 Like a sports team We take ownership of our work and believe in personal accountability At the same time we work together support each other and focus on winning as a team <p> <p> 🧑💻 Remotefirst and hours are flexible We allow everyone to figure out the best ways to collaborate with their team At the end of the day its about delivering Those in Poland can work from our offices in Cracow and Warsaw <p> <p> <p> <p> <strong> We strive to be <strong> <p> <p> 💪 Ambitious and innovative We dont settle on existing solutions and keep looking for better ways to tackle challenges <p> <p> 👻 Bold and freethinking We trust our employees to find the best solutions <p> <p> 🤸♀️ Agile and highperforming We work smarter not harder We use our OKRs to keep ourselves focused <p> <p> 🤠 Unafraid of change Zowie is growing and the market is changing We thrive in an everevolving environment <p> <p> <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Lead discovery sessions and demos with customer support and ecommerce teams to uncover requirements and challenges and identify opportunities in their businesses <p> <li> <li> <p> Deliver concise compelling valuebased presentations product demos technical assessments etc to all levels of an organization including Csuite <p> <li> <li> <p> Build custom product demonstrations that integrate into the clients preexisting tech stack and capture the longterm value of Zowies strategy <p> <li> <li> <p> Support the Sales team in meeting quarterly revenue goals while working as a part of the extended team on larger more strategic opportunities with multiple resources from Product and Engineering <p> <li> <li> <p> Play a lead role in documenting the technical needs and what has been promised in the presales process within SOWs and internal handovers to properly set up our CS team for successful implementation and partnership with the customer <p> <li> <ul> <p> <p> <p> <strong> Ideally youll bring with you <strong> <p> <ul> <li> <p> Handson presales engineering andor strategymanagementtechnology consulting experience <p> <li> <li> <p> Strong communicator and storyteller with a proven track record of helping customers meet their business objectives <p> <li> <li> <p> Working knowledge of APIs and a common understanding of SaaS platforms eg Shopify Salesforce Zendesk Gorgias etc <p> <li> <li> <p> Experience working and collaborating with Engineering and Product teams to provide ongoing feedback on how our product is being used and how it can be improved <p> <li> <li> <p> Technically and analytically curious where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo <p> <li> <li> <p> Reliable and resilient team player to deliver on your commitments in a fastpaced environment <p> <li> <ul> <p> <p> <p> <p> <p> <strong> We will offer you <strong> <p> <p> 👉 Employee Stock Option Plan ESOP Youre a part of our companys future success <p> <p> 👉 Unlimited paid time off We trust each other and dont count days <p> <p> 👉 Great company offsites and individual integration budgets We spend time together in person to strengthen our team <p> <p> 👉 Health benefits We offer an additional health insurance package <p> <p> 👉 Development budget We want to grow personally and professionally together <p> <p> 👉 Homeoffice funds Make yourself a comfy space for work on a daily basis <p><p>
Customer Success Manager
Company: Level AI
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> <a class=fontbold underline fontbold underline postingslink href=httpsthelevelai rel=noopener noreferrer nofollow target=blank> Level AI <a> <strong> <strong> is a Series B funded Mountain View CAbased startup innovating in the Voice AI space We are backed by top VCs technologists from Silicon Valley and industry experts We are on a mission to revolutionize the customer sales experience for businesses We are innovating in speech AI NLPNLU and information retrieval systems to bring customers and businesses closer to one another <p> <p> <p> <p> As a critical member of the team your work will be cuttingedge technologies and will play a highimpact role in shaping the future of AIdriven enterprise applications You will directly work with people whove worked at Amazon Facebook Google and other technology companies in the world With Level AI you will get to have fun learn new things and grow along with us <p> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <p> Maintain ownership of a portfolio of existing customers and develop relationships and key understanding of the customers business and usage of Level AI and help ensure the customer is getting value from the product <p> <p> Driving process change and product adoption through change management training and enablement project management and executive relationships <p> <p> Monitoring customer health across the customer journey and taking datadriven actions to influence the right behavior <p> <p> Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value <p> <p> Championing and owning customer retention and partnering with sales on upsells <p> <p> Advocating for customer needs and educate them on adopting new features as we continue to enhance the product <p> <p> Confidently working in an ambiguous environment collaborating internally and externally to solve pain points for your customer <p> <p> Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers <p> <p> Be an expert in Level AI product <p> <p> <p> <p> <strong> Qualifications <strong> <p> <p> 3+ years of experience in an enterprise environment with Customer Success Sales SupportService or customerfacing roles <p> <p> Eager to learn try new things and take calculated risks <p> <p> Datadriven a processoriented individual who can point to ways youve upleveled the productprocess and people in your professional experience past <p> <p> Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients <p> <p> <p> <p> Compensation We offer marketcompetitive compensation based on the skill set and aptitude of the candidate <p> <p> <p> <p> <p> <p> <p> <p> <p><p>