Strong Customer Service Skills Jobs in Austin, TX

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Looking for Strong Customer Service Skills jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Austin, TX area.

Ansible Developer with Python

Company: DTCC

Location: Dallas, TX

Posted Aug 20, 2025

Design, develop, maintain, and support Infrastructure as Code (IaC) solutions and CI/CD pipelines that enable continuous integration, automated provisioning,…

Public Service Officer (Part-Time)

Company: City of Colleyville

Location: Riverwalk, TX

Posted Aug 20, 2025

Assists the public in the lobby and answers general questions regarding City ordinances and State Laws. Takes reports of minor offenses not in progress and…

Cyber Threat Detection Analyst

Company: Verizon

Location: Irving, TX

Posted Aug 20, 2025

This role will work closely with key cross-functional stakeholders to develop and utilize proactive and mitigating measures to detect and respond to potential…

Accountant I (Business Services) Revenue Accountant Austin, TX

Company: Texas Alcoholic Beverage Commission

Location: Austin, TX

Posted Aug 20, 2025

GENERAL DESCRIPTION: Performs entry-level and technical accounting support work. May assist with auditing and approving field receiving reports, invoices, and…

Electrical Technician

Company: SeaWorld San Antonio

Location: San Antonio, TX

Posted Aug 20, 2025

Valid state driver’s license and ability to obtain a company driver’s license. Maintain, troubleshoot and repair all electrical equipment and wiring.

Client Relations Associate

Company: Wireless Houston

Location: Jersey Village, TX

Posted Aug 20, 2025

Work with leadership to refine sales strategies based on customer satisfaction feedback. Interest in the wireless industry and eagerness to learn about the…

Resolution Specialist - VR Developer Support

Company: Concentrix

Location: Austin, TX

Posted Aug 20, 2025

The Developer Resolution Support Specialist engages with customers through inbound and outbound calls and/or online channels.

Tax Manager

Company: PK TAX LLC

Location: Dallas, TX

Posted Aug 20, 2025

Oversee the preparation and filing of federal, state, and local tax returns. Develop and implement tax strategies that align with client goals, including estate…

Carpenter Senior – TCCC Marketable Skills

Company: Travis County

Location: Austin, TX

Posted Aug 20, 2025

Performs carpenter duties, the repair, maintenance, inspection and installation of systems, and includes electrical, plumbing and HVAC projects.

DMZ Architect

Company: Matlen Silver

Location: Plano, TX

Posted Aug 20, 2025

Responsibilities: Architecture and implementation of next-gen DMZ; integrating with major cloud providers (Azure, AWS, GCP); driving design and strategy for…

Associate Accountant - Accounts Payable

Company: Marathon Petroleum Company LP

Location: San Antonio, TX

Posted Aug 20, 2025

Bachelor’s degree in Accounting, Finance, or related field. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to…

HVAC Project Manager

Company: Agency 8

Location: Houston, TX

Posted Aug 20, 2025

Bachelor’s degree in Construction Management, Mechanical Engineering, or related field (preferred). Oversee the installation of HVAC systems to ensure…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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