Strong Customer Service Skills Jobs in Austin, TX

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Looking for Strong Customer Service Skills jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Austin, TX area.

Client Support - Bilingual in Chinese

Company: Universal Processing

Location: Houston, TX

Posted Aug 12, 2025

Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.

AI Engineer

Company: NTT DATA

Location: Plano, TX

Posted Aug 12, 2025

Communicate complex technical concepts clearly to non-technical audiences. Assist in the design and implementation of GenAI use cases, projects, and POCs across…

Machine Operator - 2nd shift

Company: Performance Industries

Location: Coppell, TX

Posted Aug 12, 2025

Must be able to produce valid ID. Sets up and operates equipment for day-to-day manufacturing of fabricated metal products; light assembly Education and/or…

Electrical Apprentice

Company: Daybreak Electrical Services

Location: Austin, TX

Posted Aug 12, 2025

This role requires proficiency in reading blueprints and using various electrical testing tools. Utilize hand tools and testing equipment such as ammeters,…

Sales Associate

Company: Goodwill Industries of Central Texas

Location: Austin, TX

Posted Aug 12, 2025

Help maintain fitting rooms and store appearance. Strong communication and active listening skills. Assist donors at donation drop-offs and offer receipts.

Field Manager

Company: Tempo Air

Location: Irving, TX

Posted Aug 12, 2025

Valid driver’s license with a clean driving record. Provide technical support to field technicians as needed. Support the installation and sales departments by…

Project Manager Drainage

Company: Harris County

Location: Houston, TX

Posted Aug 12, 2025

It also includes fieldwork, which may require driving to and walking through active job sites and/or undeveloped areas containing uneven and sloped surfaces.

Sr Analyst I Cybersecurity Analytics Consulting

Company: Motorola Solutions

Location: San Antonio, TX

Posted Aug 13, 2025

The STS Analyst I is an entry-level position within the security operations center and is responsible for addressing SOC monitoring technical issues and…

HVAC TB Service Manager

Company: Johnson Controls

Location: Austin, TX

Posted Aug 12, 2025

Responsible for procuring and mainlining fleet and tools inventory. Responsible for budgeting, forecasting, accounts payables/receivables.

Machine Operator

Company: Blue Industries

Location: Dallas, TX

Posted Aug 12, 2025

You’ll also perform routine maintenance, assist with troubleshooting, and conduct product quality checks. Perform daily and weekly preventative maintenance…

LEAD JANITOR

Company: ABM Industries

Location: Houston, TX

Posted Aug 12, 2025

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Machinist

Company: AFC Industries

Location: Houston, TX

Posted Aug 12, 2025

Experience with handheld measuring tools such as calipers and micrometers. Ability to read and understand technical instructions.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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