Strong Customer Service Skills Jobs in Austin, TX

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Looking for Strong Customer Service Skills jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Austin, TX area.

Engagement Manager, AWS Professional Services

Company: Amazon Web Services, Inc.

Location: Dallas, TX

Posted Aug 05, 2025

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional…

Software Engineer, Graviton Software, Annapurna Labs

Company: Annapurna Labs (U.S.) Inc.

Location: Austin, TX

Posted Aug 05, 2025

2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience.

Principal Engagement Manager, Professional Services (ProServe) team

Company: Amazon Web Services, Inc.

Location: Dallas, TX

Posted Aug 05, 2025

8+ years experience in cloud computing • Experience in project management of technical programs • Bachelor's degree in Computer Science, Engineering, related…

Project Manager, GES Startup, Global Engineering Services (GES) Startup

Company: Amazon.com Services LLC

Location: Dallas, TX

Posted Aug 05, 2025

This individual will lead a team of support personnel and coordinate the resources required to launch new and complex projects with the goals of achieving…

Business Analyst

Company: Amazon.com Services LLC - A57

Location: Austin, TX

Posted Aug 05, 2025

Amazon is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business…

Senior Engagement Manager, Worldwide Public Sector Professional Services, State and Local Government & Education

Company: Amazon Web Services, Inc.

Location: Dallas, TX

Posted Aug 05, 2025

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional…

Technical Program Manager, Amazon Q Customer Success Team

Company: Amazon Web Services, Inc.

Location: Dallas, TX

Posted Aug 05, 2025

Define, develop, and maintain solution patterns that address common Amazon Q Business implementation scenarios for enterprise customers.

Engagement Manager, Professional Services, US SDT EM Services Practice

Company: Amazon Web Services, Inc.

Location: Dallas, TX

Posted Aug 05, 2025

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional…

Middle Mile Startup Project Manager

Company: Amazon.com Services LLC

Location: Irving, TX

Posted Aug 05, 2025

These items can include but are not limited to: equipment, tables, chairs, desks, 5S labeling, interior wayfinding signage, trailer truck yard safety, jam…

Program Manager, Catalog Integrity

Company: Amazon.com Services LLC

Location: Irving, TX

Posted Aug 05, 2025

A key aspect of your role will be driving cross-functional collaboration to implement protective measures, working closely with tech teams, business…

Business Analyst, Logistics Claims Management and Operations

Company: Amazon.com Services LLC

Location: Austin, TX

Posted Aug 05, 2025

3+ years of tax, finance or a related analytical field experience. Monitor existent metrics, identify and develop new metrics, and analyze them in partnership…

Engagement Manager, ProServe Shared Delivery Team Engagement Management

Company: Amazon Web Services, Inc.

Location: Dallas, TX

Posted Aug 05, 2025

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional…

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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