Strong Customer Service Skills Jobs in Chicago, IL

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Looking for Strong Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Chicago, IL area.

Customer Care Agent - Palmer House Hilton

Company: Hilton

Location: Chicago, IL

Posted Aug 07, 2025

As a Customer Care Agent you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver…

Welder/Fitter

Company: American Exchanger Services

Location: Chicago, IL

Posted Aug 07, 2025

*V*alid driver’s license required. Collaborate across departments—*field crew, engineering, machining, and QC*—to get the job done right the first time.

Manager - Marketing

Company: Bally's Casino Chicago

Location: Chicago, IL

Posted Aug 07, 2025

Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board. Ensure all guest problems and concerns are addressed by exceeding the…

Staff Accountant

Company: The Inland Real Estate Group of Companies

Location: Oak Brook, IL

Posted Aug 07, 2025

Education:* This position requires a bachelor’s degree (B.A.) in Accounting from a four-year college or university. Medical/Dental/Vision insurance (PPO).

Aging Program Specialist - Spanish Speaking (Exec I - SS)

Company: State of Illinois

Location: Chicago, IL

Posted Aug 07, 2025

Provides complex telephone assessment, face to face interviews, linkage to services, email responses, and correspondence following all Senior Helpline and…

Business Operations Analyst II

Company: ENGIE

Location: Chicago, IL

Posted Aug 07, 2025

Minimum of a Bachelor’s Degree in Business Analytics, Data Analytics, Operations, or a related field. ENGIE complies with all federal, state, and local minimum…

Sales Associate (Doyen)

Company: CBD Kratom

Location: Chicago, IL

Posted Aug 07, 2025

Doyen (doi'(y)en) - the most respected and prominent person in their field. Demonstrating your passion for driving sales: You use the CBD Kratom Selling…

Operations Team Lead

Company: Hana Center

Location: Chicago, IL

Posted Aug 07, 2025

A valid driver’s license, car, and car insurance. Maintains knowledge of operational trends, best practices, and applicable state and local regulations.

Sales Associate (REG FT)

Company: Warner Bros. Discovery

Location: Chicago, IL

Posted Aug 07, 2025

This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

CONTRACTUAL WORKER

Company: State of Illinois

Location: Chicago, IL

Posted Aug 07, 2025

Requires a Bachelor’s degree in computer science, information technology, business or related field or equivalent work experience.

C++ Software Engineer

Company: Citadel Securities

Location: Chicago, IL

Posted Aug 07, 2025

Bachelor’s (or higher) degree in a Computer Science, Engineering or related field. Partner and Deliver: Collaborate directly with traders, researchers, and…

IEP Specialist $10,000 Sign on bonus

Company: Specialized Education Services

Location: Chicago, IL

Posted Aug 07, 2025

Collaborate with school teams and families to offer personalized guidance and deliver SESI’s own evidence-based learning and instructional models, as well as…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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