Strong Customer Service Skills Jobs in Chicago, IL

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Looking for Strong Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Chicago, IL area.

Full Stack Web Developer

Company: The Scion Group

Location: Chicago, IL

Posted Aug 18, 2025

Manage integrations with third-party marketing tools, including CRM platforms, analytics tools and social media APIs.

Client Service Associate

Company: Zimmerman Wealth Management, LLC

Location: Evanston, IL

Posted Aug 18, 2025

Full time, Part Time and Hybrid Office/Remote arrangements are available. Our personalized service and commitment to the highest professional standards and…

Principal Software Developer

Company: DM Merchandising

Location: Elmhurst, IL

Posted Aug 18, 2025

Familiarity with web development technologies such as HTML, CSS, JavaScript, RESTful API design, and front-end frameworks. JS, Nuxt and Tailwind CSS or similar.

Senior COE Specialist II - Internal Escalations

Company: Uber

Location: Chicago, IL

Posted Aug 18, 2025

COEs are contact management centers dedicated to providing world-class customer support to Uber customers (riders, drivers, couriers, eaters, restaurants, etc.)…

Consumer Research Manager, Keebler & On-the-Go

Company: FERRERO

Location: Chicago, IL

Posted Aug 18, 2025

Collaborate with appropriate vendors to develop research proposals that answer business questions. 4-7 years of experience in consumer research or a related…

Pastry Chef Assistant - Healthy Snacks

Company: FERRERO

Location: Chicago, IL

Posted Aug 18, 2025

Communicate with various internal stakeholders including the marketing team, product development team, technical performance team, and quality.

Security Shift Supervisor - Unarmed

Company: Allied Universal

Location: Chicago, IL

Posted Aug 18, 2025

Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last…

Front End Software Engineer 2 - Chicago OR Reston, VA - Onsite

Company: Comcast

Location: Chicago, IL

Posted Aug 18, 2025

Help test and debug your own code and support QA in identifying and fixing issues. Contribute to the development of shared UI components and design systems.

Analyst, Planning & Performance Management

Company: Strata Decision Technology

Location: Chicago, IL

Posted Aug 18, 2025

Provide technical support and first pass troubleshooting during post go-live phase of implementations, collaborating with Strata's Technical and Engineering…

Lead Associate Principal, Network Engineering

Company: Options Clearing Corporation

Location: Chicago, IL

Posted Aug 18, 2025

This role is responsible for supporting, administrating and overseeing network support, design and analysis of new and existing architectures, routing/switching…

Sales Associate

Company: M/I Homes

Location: Chicago, IL

Posted Aug 18, 2025

If currently not a licensed Real Estate Sales professional, SA will be required to take the necessary state courses needed to earn their Real Estate Sales…

Associate Software Support Engineer

Company: Echo Global Logistics

Location: Chicago, IL

Posted Aug 18, 2025

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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