Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Mason

Company: Metropolitan Transportation Authority

Location: New York, NY

Posted Aug 13, 2025

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or…

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Graphic Designer - NY Consulting

Company: CBRE

Location: New York, NY

Posted Aug 13, 2025

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.

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Senior Data Scientist

Company: PayPal

Location: New York, NY

Posted Aug 13, 2025

Your role involves driving best practices in data science, ensuring data quality, and mentoring junior scientists. Drive best practices in data science.

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Oakley Brand Marketing Manager

Company: Luxottica Wholesale North America

Location: New York, NY

Posted Aug 13, 2025

Identify opportunities to grow door productivity & partner with Sales to develop & customize global tools to help with Customer sell in.

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Financial Data Analyst II

Company: Fidelis Care

Location: New York, NY

Posted Aug 12, 2025

The position will use a combination of financial analysis tools and techiques as well as data analysis tools and technologies to generate, analyze, report, and…

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AT&T Customer Service Representative

Company: Confidential

Location: Union City, NJ

Posted Aug 13, 2025

With a new partnership with AT&T and its technology, our rapid growth has created an immediate need for a progress-focused and team-oriented entry level AT&T…

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Data Science Analyst I-Geriatric and Palliative Medicine

Company: Mount Sinai

Location: New York, NY

Posted Aug 12, 2025

Provides technical support to data analytics functions as they relate to varied business units, and technical expertise on the selection, development and…

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Data Scientist, Product

Company: Captions

Location: New York, NY

Posted Aug 13, 2025

Bachelor’s or Master’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, or a related discipline.

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Graphic Designer IC

Company: United Nations

Location: New York, NY

Posted Aug 12, 2025

Under the supervision of the Project Manager in Anti-Racism Office (ARO), the individual contractor will be responsible for the following: 1.

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Software Engineer, Early Career

Company: Suno

Location: New York, NY

Posted Aug 13, 2025

You'll work closely with experienced engineers to develop and enhance the tools that enable millions of users to create, discover, and share music, while…

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Graphic Designer

Company: Diamond Foundry

Location: New York, NY

Posted Aug 13, 2025

3+ years of design experience with a strong portfolio showcasing cross-channel campaigns (digital, social, retail) and a focus on email design.

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Senior Data Scientist, Trust and Safety

Company: Etsy

Location: Brooklyn, NY

Posted Aug 13, 2025

We are looking for a Senior Data Scientist that will partner with the Trust and Safety Content groups under the broader Customer Operations organization, whose…

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Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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