Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Data Scientist - Client Insights Specialist

Company: Apple

Location: New York, NY

Posted Aug 12, 2025

This individual will: - Highlight themes of insights which will have the most impact and pilot new insights - Use sophisticated data analytics and statistical…

TV Business Project Manager

Company: Apple

Location: Culver City, CA

Posted Aug 12, 2025

You will lead the end to end implementation of multiple mid-to-large scale video initiatives with overlapping timelines, coordinate all phases of projects…

Construction Laborer

Company: Rusk Renovations Inc.

Location: New York, NY

Posted Aug 12, 2025

Ability to constantly move, position, or install items including but not limited to: sheetrock, plywood, tools, lumber, corner bead etc. briskly and carefully.

Campus Security Assistant

Company: BXCC Public Safety Department

Location: Bronx, NY

Posted Aug 12, 2025

Answer department telephone lines, including emergency calls. Act as a First Responder to alarms and calls for service. Job Types: Full-time, Part-time.

Growth Operations Solutions Architect

Company: Apple

Location: Culver City, CA

Posted Aug 12, 2025

The Growth Operations Solutions Architect will work cross-functionally with various teams including growth marketing, product, engineering, and business to…

Manager, Information Security Office Consultant

Company: Capital One

Location: New York, NY

Posted Aug 12, 2025

At least 3 years of experience with Architecture design, software design, networking or Cloud infrastructure. Capital One is an equal opportunity employer (EOE,…

Heating, Ventilation, and Air Conditioning Mechanic

Company: VS COOLING INC

Location: Brooklyn, NY

Posted Aug 12, 2025

Valid driver's license is required; experience driving larger vehicles is a plus. Experience in field service roles that involve appliance repair or equipment…

Trade Marketing & Pricing Manager - North America (New York City - Hybrid Schedule)

Company: Confidential Auto Company

Location: New York, NY

Posted Aug 12, 2025

BA’s Degree in Marketing, Business, or a related field. Proficient in using data analytics tools and marketing software.

Principal Multi-Cloud Solutions Architect

Company: Apple

Location: New York, NY

Posted Aug 12, 2025

In this role, you will help Apple engineering teams design and implement solutions for sophisticated technical challenges.

Associate Marketing Manager, Young Readers (Open to Remote)

Company: Penguin Random House LLC

Location: New York, NY

Posted Aug 12, 2025

Reporting to the Senior Marketing Manager, the Associate Marketing Manager will work closely with the School & Library Marketing, Audience Engagement, and…

Software Engineer II

Company: Warner Bros. Discovery

Location: New York, NY

Posted Aug 12, 2025

Bachelor's degree in computer science or related field. Experience building solutions with one or more of the following AI/ML concepts: inference/embedding…

Cloud DevOps Architect

Company: Rivago Infotech Pvt

Location: New York, NY

Posted Aug 12, 2025

You will engage directly with clients, lead technical presentations, and partner with cross‑functional teams to deliver enterprise-grade architectures across…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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