Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Startup Solutions Architect, AWS Startups

Company: Amazon Web Services, Inc.

Location: New York, NY

Posted Aug 07, 2025

You'll collaborate closely with customers technical and business leadership, understanding their business goals, technical requirements, and challenges to craft…

Freelance Production Designer

Company: Fox Corporation

Location: New York, NY

Posted Aug 07, 2025

Complete knowledge and proficiency in of all the latest design tools, platforms, and versions of applicable software programs - Mac OS, Adobe Creative Suite (…

Principal Multi-Cloud Solutions Architect

Company: Apple

Location: New York, NY

Posted Aug 07, 2025

In this role, you will help Apple engineering teams design and implement solutions for sophisticated technical challenges.

SECURITY GUARD

Company: INWOOD ACADEMY FOR LEADERSHIP CHARTER SCHOOL

Location: New York, NY

Posted Aug 07, 2025

Monitor school grounds and school entrances to ensure only authorized personnel and authorized visitors access the school; if assigned to the main entrance,…

Software Development Engineer - Test

Company: Apple

Location: New York, NY

Posted Aug 07, 2025

Research and suggest the latest technologies, independently solve technical issues, and work with teams of developers, test engineers, and engineering project…

Software Engineer ll - Backend

Company: Greystone & Co. II LLC

Location: New York, NY

Posted Aug 07, 2025

Familiarity with version control (Git) and CI/CD tools. You’ll work closely with senior engineers, product managers, and stakeholders to build secure,…

Plumbing Dispatcher

Company: Maxwell Plumb

Location: Queens, NY

Posted Aug 07, 2025

Maintain accurate records of service calls, job statuses, quotes, and invoices using dispatching and CRM software. Job Type: Full-time/on-call.

Cosentini Associates - Mechanical, Electrical, Plumbing and Fire Protection Engineers (Hybrid)

Company: Tetra Tech

Location: New York, NY

Posted Aug 07, 2025

Please no phone calls or agencies. Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including public…

Senior Accountant

Company: Major League Baseball

Location: New York, NY

Posted Aug 07, 2025

The Senior Accountant will assist in the preparation of monthly journal entries, daily cash files, bank reconciliations, approval of invoices, and general…

MEP Project Manager

Company: PNK Group

Location: New York, NY

Posted Aug 07, 2025

Experienced in Design and Management of MEP engineering and knowledge of the design process from proposal through construction phases.

Plumbing Technician

Company: Core Values Talent

Location: Glendale, NY

Posted Aug 07, 2025

Valid driver’s license and clean driving record. Valid plumber’s license and certifications as required by local and state regulations.

Principal Engineer

Company: Y LIFT

Location: New York, NY

Posted Aug 07, 2025

*Lead by example*: Architect, design, and develop cutting-edge web applications with Flutter (frontend) and backend systems using Rust, Go, and Python.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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