Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Retail Selling Floor Recovery Associate, Herald Square - Part Time

Company: Macy’s

Location: New York, NY

Posted Aug 06, 2025

Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own. Daily hanger collection and sorting.

Environmental Service Worker - Part Time - Various Shifts Avaialble

Company: NewYork-Presbyterian Hospital

Location: Flushing, NY

Posted Aug 06, 2025

Our housekeeping staff is essential to ensuring a safe, comfortable and welcoming environment for our patients and their families. Days: 7:00 am to 3:00 pm.

Window and Door Specialist

Company: Hayward Lumber

Location: Redwood City, CA

Posted Aug 06, 2025

Develop and maintain strong relationships with contractors, builders, and homeowners to understand their needs and provide tailored solutions.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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