Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Manager, Database Reliability Engineering

Company: The Walt Disney Company (Corporate)

Location: New York, NY

Posted Jul 25, 2025

Provide technical analysis, effort and cost estimation, and system design recommendations. Bachelor’s degree in Computer Science, Information Systems, Software,…

Restaurant Culinary Manager NYC

Company: Boqueria

Location: New York, NY

Posted Jul 24, 2025

The Sous Chef plays a pivotal role in maintaining the highest standards of food quality and guest satisfaction, ensuring and upholding brand and product quality…

Graphic Designer, Mass Appeal

Company: Sony Music Entertainment US

Location: New York, NY

Posted Jul 24, 2025

Supporting the head of design and broader creative team by contributing to creative brainstorming sessions and refining design concepts.

Controller - Main Office

Company: Lantern Community Services Inc

Location: New York, NY

Posted Jul 24, 2025

Audit & Compliance: Collaborate with external auditors; ensure compliance with local, state, and federal regulations; file required reports with the oversight…

Graphic Designer

Company: Marquee Brands

Location: New York, NY

Posted Jul 25, 2025

In collaboration with the Creative and Marketing teams, you will develop and design creative that includes identity, packaging, retail, campaigns, brand…

Applied Researcher I

Company: Capital One

Location: New York, NY

Posted Jul 24, 2025

Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation.

Executive Project Manager

Company: K2 Integrity

Location: New York, NY

Posted Jul 25, 2025

Bachelor’s degree in business administration, management, or a related field. PMP or other project management certification is preferred.

Restaurant Sous Chef NYC

Company: Boqueria

Location: New York, NY

Posted Jul 24, 2025

The Sous Chef plays a pivotal role in maintaining the highest standards of food quality and guest satisfaction, ensuring and upholding brand and product quality…

Workday Security and Configuration Analyst

Company: The New York Times

Location: New York, NY

Posted Jul 24, 2025

You can also file a report with the Federal Trade Commission or your state attorney general. You'll need to understand Workday security and have experience…

Security Shift Supervisor

Company: Marksman Security

Location: Culver City, CA

Posted Jul 25, 2025

Must have a valid state security guard card. Bachelor’s degree in criminal justice and/or business, or related field preferred. Valid CA BSIS Guard Card.

Global Cloud Practice Architect, Workspace

Company: Google

Location: New York, NY

Posted Jul 24, 2025

You will orchestrate across numerous contributing teams including solutions, services, partners, product engineering, marketing, and GTM stakeholder…

Auxiliary Security Officer

Company: Marksman Security

Location: Culver City, CA

Posted Jul 25, 2025

Provide excellent customer service which could include giving directions, opening doors and greeting employees, visitors and contractors in a proper manner.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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