Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Retail Cosmetics Sales Associate - Shiseido, Flushing - Full Time

Company: Macy’s

Location: Flushing, NY

Posted Jul 24, 2025

Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience. Use product knowledge to give expert guidance to each…

Manager, Marketing Events & Activations

Company: Warner Bros. Discovery

Location: New York, NY

Posted Jul 24, 2025

Communicate effectively with cross functional stakeholders including creative marketing, production, publicity, partnerships, programming, social, digital and…

Sales Associate, House Of Dior New York

Company: Christian Dior Couture

Location: New York, NY

Posted Jul 23, 2025

Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and…

Director of Marketing

Company: Resource Furniture

Location: New York, NY

Posted Jul 24, 2025

Oversee SEO strategies, including keyword optimization, technical audits, competitive analysis, and performance reporting.

Analyst-Data Science

Company: Amex

Location: New York, NY

Posted Jul 24, 2025

Degree in a quantitative field preferred – e.g. B. Tech; BSc/MSc Statistics, Bachelors/master’s in economics. Strong analytical aptitude and technical skills.

Mechanic Welder B L1-2 - Stream Dist. - Performance & Projects

Company: Con Edison Company of New York

Location: New York, NY

Posted Jul 24, 2025

Must possess a valid driver's license and be capable of extensive driving of a welding truck. Knowledge in the following areas: confined space entry, pipe…

Data Analyst, UN INFO

Company: United Nations

Location: New York, NY

Posted Jul 24, 2025

An advanced university degree (Master's degree or equivalent) in computer science, data science, analytics, statistics, applied mathematics, information…

Lead Data Scientist - Digital + Customer

Company: Macy’s

Location: New York, NY

Posted Jul 24, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Design, develop, and implement scalable analytics…

Designer, 2D, TOM FORD BEAUTY

Company: Estee Lauder

Location: New York, NY

Posted Jul 24, 2025

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin,…

Analytics Manager, Growth Marketing

Company: Etsy

Location: Brooklyn, NY

Posted Jul 24, 2025

Collaborate closely with Growth Marketing and Marketing Tech team management to develop strategies to sustain and grow our buyer base.

Window Treatment Installer

Company: Azar Decorating

Location: New York, NY

Posted Jul 24, 2025

Utilize hand tools and power tools effectively to complete installations safely and efficiently. The ideal candidate will have experience in various…

Senior AFC Systems Data Analyst

Company: Apple Bank for Savings

Location: New York, NY

Posted Jul 24, 2025

A Bachelor’s degree, preferably in Computer Science, Information Technology or a related field with experience in systems administration, analysis, report…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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