Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Executive Chef Luxury

Company: Sunrise Senior Living

Location: New York, NY

Posted Jul 15, 2025

Degree or certification in Culinary Arts from an accredited institution or equivalent experience. Covid-19 and Influenza vaccination is only required to the…

[MIDASoft] Sales Associate

Company: MIDASoft, Inc.

Location: New York, NY

Posted Jul 15, 2025

Manage license renewals, promotions, and product updates. The ideal candidate will focus on driving sales, nurturing customer relationships, and supporting…

CDL B Truck Driver - Queens NY

Company: Fauna Foods Corp.

Location: Elmhurst, NY

Posted Jul 15, 2025

Current and valid CDL-Class B license with an Air Brakes endorsement. Experience driving in the New York tri-state area within a 100-mile radius including all…

Field Support Representative

Company: Canon Business Process Services, Inc.

Location: New York, NY

Posted Jul 15, 2025

Provide reception work such as answering telephones, taking messages and greeting visitors. May provide minor maintenance of photocopy machine such as solving…

Director of Customer Experience

Company: Genworth

Location: New York, NY

Posted Jul 15, 2025

Aggregate customer feedback from all sources (surveys, phone calls, social media, etc) to understand needs and pain points – then create action plans for…

Data Analyst

Company: TYLin

Location: New York, NY

Posted Jul 15, 2025

Status on cash collections and customer billings on a weekly basis. Analyze actual vs forecast and/or budget results at sector and consolidated level, identify…

Security Guard

Company: The Jewish Theological Seminary

Location: New York, NY

Posted Jul 15, 2025

Qualified candidates must have NY state certification, must possess 8-hour and 16-hour training certificates, and will be responsible for maintaining 8-hour…

Plumber Service Mechanic

Company: B&B Mechanical Plumbing, Heating & Sprinkler

Location: Brooklyn, NY

Posted Jul 15, 2025

Valid driver’s license & ability to travel to job sites in NYC. As a *Plumbing Service Mechanic*, you will be responsible for traveling to multiple job sites…

Director of Data Engineering

Company: Genworth

Location: New York, NY

Posted Jul 15, 2025

Bachelor's degree in computer science, data science, or a related field (Master's degree preferred). Minimum of 10 years of experience in data strategy, data…

RN-Care Coordinator Manager $15,000 Bonus

Company: Amedisys

Location: New York, NY

Posted Jul 15, 2025

Current, unencumbered license to practice as a registered nurse. Responsible for ensuring delivery of services and appropriate clinical care within the home,…

Marketing Manager (Bilingual Mandarin) - 30232 - CY

Company: Comrise, Inc.

Location: New York, NY

Posted Jul 15, 2025

Provide strategic guidance to diverse channel teams including social media, creative, analytics, and communications. Pay: $100,000.00 - $160,000.00 per year.

Lead Software Engineer, Full Stack (Bank Tech)

Company: Capital One

Location: New York, NY

Posted Jul 15, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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