Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Blockchain Engineer

Company: Fireblocks

Location: New York, NY

Posted Jul 02, 2025

Excellent technical communication skills for both technical and non-technical stakeholders. Collaborate with product, engineering, and security teams to define…

AI Product Engineer, Math

Company: Duolingo

Location: New York, NY

Posted Jul 03, 2025

Bachelor's degree in Computer Science, Artificial Intelligence, or related field. We're particularly interested if you've previously built production-level apps…

Sushi chef

Company: Oita nyc

Location: Brooklyn, NY

Posted Jul 03, 2025

Support kitchen staff and collaborate with the team to maintain smooth operations. Interact with customers when needed in a courteous, professional manner.

Electrician, Industrial/Commercial - PATH and Port Authority

Company: The Port Authority of New York and New Jersey (PANYNJ)

Location: Manhattan, NY

Posted Jul 03, 2025

Knowledge of state and local electrical codes. Electricians also grow their skills in a wide variety of duties involving schematic drawings, blueprints or rough…

Project Manager

Company: National Grid

Location: Brooklyn, NY

Posted Jul 03, 2025

Technology Integration: Work with colleagues to identify and implement innovative technologies that boost communication and collaboration.

RN Risk Management

Company: Morningside Nursing and Rehabilitation Center

Location: Bronx, NY

Posted Jul 03, 2025

Review and analysis of all incoming occurrence reports for regulatory and insurance concerns. Conduct clinical analysis of occurrences to determine next steps…

Lead Software Engineer, Back End (Enterprise Platforms Technology)

Company: Capital One

Location: New York, NY

Posted Jul 03, 2025

This role will involve working with the latest AWS & Serverless technologies, architecting new scalable microservices, coding/developing new features with Java/…

Senior Manager of Strategic Communications-HSO Marketing-Mount Sinai Hospital-Full Time-Days

Company: Mount Sinai

Location: New York, NY

Posted Jul 03, 2025

Experience in Communications, Public Health, Health Care Administration, or related field preferred. Support and maintain a clear, consistent voice for the CEO…

Polisher

Company: Massara

Location: New York, NY

Posted Jul 03, 2025

Friendly, outgoing personality and enjoy social interaction. Optional Medical, Dental, and Vision Benefits. Pre-Tax Commuter Benefit Program.

AI Product Engineer, Generated Sessions

Company: Duolingo

Location: New York, NY

Posted Jul 03, 2025

Bachelor's degree in Computer Science, Artificial Intelligence, or related field. Reporting to the engineering lead (with room for evolution), you'll help shape…

Electrician, Herald Square - Full Time

Company: Macy’s

Location: New York, NY

Posted Jul 03, 2025

Must maintain a valid driver’s license. Execute and oversee processes and procedures related to preventive maintenance, response calls, energy conservation,…

Temporary Summer Custodians

Company: The Juilliard School

Location: New York, NY

Posted Jul 03, 2025

Deliver material from the loading dock, and storage areas, to end user location. Maintain cleanliness of all building furnishings. Empty and remove all garbage.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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