Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Lead Software Engineer, Back End

Company: Capital One

Location: New York, NY

Posted Jun 10, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Staff Software Engineer - AI Trainer

Company: DataAnnotation

Location: New York State

Posted Jun 10, 2025

You can work on your own schedule. A bachelor's degree (completed or in progress). You will work with the chatbots that we are building in order to measure…

Machine Learning Engineer - AI Trainer

Company: DataAnnotation

Location: New York State

Posted Jun 10, 2025

You can work on your own schedule. A bachelor's degree (completed or in progress). You will work with the chatbots that we are building in order to measure…

August hire for Senior Bookeeper- 3 Days a week

Company: Manhattan and Brooklyn Real Estate Owner and Investor

Location: New York, NY

Posted Jun 10, 2025

*Primary Days*: Tuesday & Thursday (8:30 AM – 5:30 PM), with a flexible 3rd day in Fall- Sept 25th -Salary *$65,000 a year pending on hours worked- this is for…

Software Engineer - AI Trainer

Company: DataAnnotation

Location: New York State

Posted Jun 10, 2025

You can work on your own schedule. A bachelor's degree (completed or in progress). You will work with the chatbots that we are building in order to measure…

Project Manager

Company: UNIVERSAL Technologies

Location: Brooklyn, NY

Posted Jun 10, 2025

Manage cross functional teams, project budgets, project risks, and project reporting. Including project change, scope, schedule, costs, quality, communications,…

Cyber Identity - Entra ID Specialist Master

Company: Deloitte

Location: New York, NY

Posted Jun 10, 2025

Document platform technical issues, analysis, client communication, and resolution as part of cyber risk mitigation steps. Tech/BE/BCA/MCA Degree required.

Plumber

Company: The New Jewish Home

Location: New York, NY

Posted Jun 10, 2025

Performs residential and light commercial service calls to diagnose and resolve plumbing issues. The Plumber will apply their technical skills and knowledge in…

HVAC Commercial Duct Installer

Company: Confidential - HVAC Service and Installation

Location: New York, NY

Posted Jun 10, 2025

Valid driver's license with a clean driving record. Must be able to read and interpret shop drawings, mechanical drawings, perform duct layout, field sketching,…

Electrician

Company: Nu-Wire Electric

Location: Manhattan, NY

Posted Jun 10, 2025

Nu-Wire Electric is a licensed electrical contractor specializing in both commercial and residential electrical wiring, with a unique focus on high end based…

NYS Certified Teacher pre-k/3k

Company: M&M Daycare

Location: Bronx, NY

Posted Jun 10, 2025

\* CPR and First Aid certification (or willingness to obtain upon hire).*. \* Must possess a valid and current New York State Teaching Certificate.*.

Corporate Security Guard

Company: Custom Protective Services of NY LLC

Location: New York, NY

Posted Jun 10, 2025

A valid NYS Security Guard license is required. Must be able to meet and continue to meet any applicable state/city licensing requirements for Security Officers…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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