Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Sr. Director, Customer, Digital Strategy and Operations

Company: Macy’s

Location: New York, NY

Posted Oct 19, 2025

Partner with the Customer & Digital team and other stakeholders in driving the most strategic, often cross-functional transformation initiatives for Macy’s…

Heavy Cleaner

Company: Columbia University

Location: New York, NY

Posted Oct 18, 2025

The incumbent will also clean all bathrooms and kitchens; remove spots and shampoo carpets; sweep and wash with hose exterior sidewalk, steps and courtyard;…

Porter

Company: Pearl River Mart

Location: New York, NY

Posted Oct 20, 2025

Potentially -- driving van for pick-ups and deliveries. Cleaning and sanitizing all areas including sales floors, offices, bathrooms, and kitchens for three…

Luxury Residential Security New York, NY Overnights

Company: Maverick Concierge

Location: New York, NY

Posted Oct 20, 2025

You will be responsible for assisting guests with outstanding customer service. The ideal candidate must have excellent communication skills, multi-tasking…

Shop Foreman

Company: TBro's Renovation Inc.

Location: Bronx, NY

Posted Oct 20, 2025

*Punchlist support:* Assist in organizing and executing shop and field punchlists, ensuring details are tracked, completed, and documented accurately.

Senior Site Analytics Analyst - Performance Planning

Company: Macy’s

Location: New York, NY

Posted Oct 20, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Present financial analysis and insights to senior…

Museum Store Seasonal Sales Associates

Company: The Museum of Modern Art

Location: New York, NY

Posted Oct 20, 2025

Interest in design, books, art, and architecture is desirable. Opens and closes cash registers and is held accountable for any discrepancies noted by manager.

Software QA Engineer

Company: Apple

Location: Culver City, CA

Posted Oct 18, 2025

Daily responsibilities include performing functional and regression tests-both manually and using tools-maintaining a set of test devices, test case design and…

Welder

Company: Peninsula Recycling Corp.

Location: Inwood, NY

Posted Oct 19, 2025

Operate hand tools, power tools, and welding equipment safely and efficiently. The Welder will be responsible for performing high-quality welding tasks on heavy…

C/C++ Systems Engineer-Distributed Systems Startup Disruptor!

Company: Corvus Technology Resources

Location: New York, NY

Posted Oct 19, 2025

Strong communication and design skills—able to lead technical discussions and write clear specs. You bring curiosity and depth—whether from academia, startups,…

Data Scientist

Company: Apple

Location: Culver City, CA

Posted Oct 19, 2025

Statistical analysis includes rigorously investigating viewership behavior and its correlation to subscription actions, identification of the key touchpoints in…

Client Engagement Specialist

Company: Confidential

Location: Jamaica, NY

Posted Oct 20, 2025

As needed, assist with returning voicemails for other virtual clinics and incoming calls. BA in related healthcare field or minimum two years related work…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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