Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Sr. Quality Engineer

Company: Bloomerang

Location: USA

Posted Nov 29, 2024

Bloomerang is a company that provides software and services to help nonprofits raise more money and do more good. They are looking for a Senior Quality Engineer to join their team, who has experience in test automation and a passion for quality. The company offers a range of benefits, including health insurance, time off, and a 401k match.

Senior Product Manager, Operate Tools

Company: OpenZeppelin

Location: USA

Posted Nov 29, 2024

OpenZeppelin is a company that specializes in securing blockchain applications and smart contracts. They are looking for a product manager to lead the development of their Operate Tools, which will help developers and companies to securely code, audit, deploy, and operate smart contracts.

People Partner

Company: Mercury

Location: USA

Posted Nov 29, 2024

Mercury is looking for a People Partner to build and scale their team. The role involves driving people and business initiatives, partnering with leaders, and analyzing employee data to improve performance and engagement.

Corporate Counsel

Company: Nift

Location: USA

Posted Nov 29, 2024

Nift is a high-growth tech startup looking for a Corporate Counsel to join their team. The company is disrupting performance marketing and is backed by investors who supported Fitbit, Warby Parker, and Twitter. The role involves providing strategic legal guidance and ensuring compliance with relevant laws and regulations.

Head of Total Rewards

Company: SeatGeek

Location: USA

Posted Nov 29, 2024

The job posting is for a compensation and benefits expert at SeatGeek, a company that believes in the power of live events and values its employees. The role involves developing a total rewards employee value proposition, managing a team of compensation and benefits experts, and collaborating with HR and finance teams. The company offers a range of benefits, including equity stake, flexible work environment, and unlimited PTO.

Virtual Clinical Educator

Company: Inizio Engage

Location: USA

Posted Nov 29, 2024

The job posting is for a remote educational support position with a biotechnology company. The job involves providing virtual educational programs to patients and caregivers, and requires a current US RN license, associate's degree or equivalent work experience, and excellent communication and interpersonal skills.

Senior Technical Program Manager

Company: Integral Ad Science

Location: USA

Posted Nov 29, 2024

The job posting is for a Senior Technical Program Manager position at Integral Ad Science. The role involves leading cross-functional teams, managing technology-focused discussions, and driving engineering strategy. The company is looking for someone with experience in technical program management, software development, and data-driven decision making.

Web Content Manager

Company: StackAdapt

Location: USA

Posted Nov 29, 2024

StackAdapt is a self-serve advertising platform looking for a Web Content Manager to join their team. The role involves creating and optimizing content for the website, improving brand messaging and user experience, and working closely with other teams.

Director of User Research

Company: Workiva

Location: USA

Posted Nov 29, 2024

The job posting is for a Director of User Research position at Workiva, requiring a candidate with a strong background in user research methodologies, passion for user-centric design, and ability to lead a team. The role involves defining the user research vision, conducting research studies, and driving prioritization of research efforts.

Software Engineer III - Mendix

Company: Energy Solutions

Location: USA

Posted Nov 29, 2024

Energy Solutions is seeking a senior-level Software Engineer III with Mendix experience to join their Information Systems team. The company focuses on market-based programs to deliver large-scale energy, carbon, and water-use savings. The role involves designing, developing, and maintaining software systems that support the distribution of incentives for clean energy technologies.

Senior CX Content Developer

Company: 1Password

Location: USA

Posted Nov 29, 2024

The job posting is for a Senior Content Developer at 1Password, a company that values simplicity, honesty, and a human-centric approach. The role involves creating engaging and informative content for the customer community, and requires experience in content production and technical writing. The company offers a range of benefits, including health and wellbeing programs, growth and future opportunities, and flexibility and community support.

Director, Member Experience Strategy

Company: Oscar

Location: USA

Posted Nov 29, 2024

Oscar Health is hiring a Director Member Experience Strategy to join their Operations team. The role involves setting the overall department strategy and deploying tactics to enhance program value. The company offers a blended work culture, competitive pay, and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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