Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Senior Manager - Benefits

Company: 1Password

Location: USA

Posted Nov 18, 2024

The job posting is for a Senior Manager Benefits role at 1Password, a company that values simplicity, honesty, and a human-centric approach. The role involves leading a team to design and administer benefits packages, as well as collaborating with other teams to ensure compliance with regulations. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

Manager, Engineering - Developer Platform (CI/CD)

Company: Airbnb

Location: USA

Posted Nov 18, 2024

Airbnb is a company that has grown from two hosts to over 4 million hosts, offering unique stays and experiences. The company is committed to continuous integration and continuous delivery, and is seeking a manager to lead the CICD team.

iOS Engineer - Poe

Company: Quora

Location: USA

Posted Nov 18, 2024

Quora is a remote-first company seeking a talented iOS Engineer to join their team in building Poe, an exciting new platform at the forefront of AI. The role involves designing, developing, and maintaining the Poe iOS app, collaborating with the product team, and shaping the future of AI and mobile platforms.

Account Executive

Company: EDB

Location: USA

Posted Nov 18, 2024

The role of Account Executive involves expanding the company's reach by engaging with new enterprise accounts, identifying sales opportunities, and driving revenue growth. The ideal candidate has 5+ years of experience in enterprise software sales, skills in market research, and a track record of achieving sales targets.

Director of Risk and Fraud

Company: Ottimate

Location: USA

Posted Nov 18, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are seeking a Director of Risk and Fraud to lead their fraud and payments risk program. The role requires experience in risk management or fraud prevention, strong knowledge of fraud detection tools, and leadership skills.

Talent Acquisition Specialist

Company: 3M

Location: USA

Posted Nov 18, 2024

The job description is for a Talent Acquisition Specialist at 3M, a company that values diversity and innovation. The role involves building external networks, conducting research, and collaborating with teams to drive talent acquisition. The company offers competitive pay and benefits, as well as programs to support employee wellbeing.

Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 18, 2024

The text describes a job opening at Airbnb for a software engineer to work on a chatbot product team. The role involves creating innovative user experiences, working with cross-functional teams, and contributing to the full development cycle. The company is committed to inclusion and diversity.

Senior Accountant

Company: 1Password

Location: USA

Posted Nov 18, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for a Senior Accountant to join their team, with a focus on financial analysis, audit support, and cross-functional collaboration. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

Web Developer and Designer

Company: KoBold Metals

Location: USA

Posted Nov 18, 2024

KoBold Metals is a company that uses AI models and novel sensors to guide mineral exploration. They have made a significant discovery with less capital than the industry average and have a portfolio of over 60 projects. The company is looking for a Web Developer and Designer to work on their website and branding.

Political Science Professor

Company: Adtalem Global Education

Location: USA

Posted Nov 18, 2024

Chamberlain University is seeking a visiting professor to teach a political science course online. The professor will develop and provide an approved syllabus, use online technologies, and model effective communication. The position requires a master's degree in political science or a related field, prior teaching experience, and excellent communication skills.

Payroll Analyst

Company: Kraken

Location: USA

Posted Nov 18, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support. The job posting is for a Payroll Analyst position, requiring experience in payroll processing, US payroll compliance, and proficiency in Microsoft Excel.

Growth Marketing Manager

Company: Nava

Location: USA

Posted Nov 18, 2024

Nava Benefits is a fast-growing benefits brokerage that aims to fix healthcare in America. They are looking for a growth marketing team member to drive user acquisition and engagement. The role involves developing and optimizing referral and partnership programs, analyzing data, and collaborating with teams.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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