Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Director People Ops

Company: DuckDuckGo

Location: Remote

Posted Dec 13, 2025

DuckDuckGo seeks a Director People Operations to enhance organizational performance through talent development and performance systems. The role offers competitive compensation, flexible work, and a focus on trust and inclusivity. The company emphasizes transparency, diversity, and asynchronous collaboration while requiring background checks and occasional travel.

Enterprise Account Executive Western

Company: Versaterm

Location: U.S. (Remote)

Posted Dec 13, 2025

Versaterm promotes public safety solutions through innovation and customer success, offering job opportunities for Account Executives to drive growth and improve community safety.

Fraud & Payments Risk Specialist

Company: Baselane

Location: Remote

Posted Dec 13, 2025

Baselane seeks a Fraud and Payments Risk Specialist to enhance fraud detection and protect their platform. The role involves analyzing transactions, mitigating risks, and collaborating across teams. The position offers competitive compensation, equity, and comprehensive benefits in a remote-first environment.

Customer Success Manager II SLED

Company: ExtraHop

Location: Remote

Posted Dec 12, 2025

ExtraHop's NDR solutions help enterprises combat cyber threats with unmatched visibility and real-time detection. The job offers impactful customer success roles in a growing company with innovative solutions. POSITIVES

Senior Manager Operations Project Management

Company: AirSculpt

Location: Remote

Posted Dec 13, 2025

The text describes a Senior Manager Operations Project Management role at AirSculpt, emphasizing leadership in strategic projects, cross-functional collaboration, and execution of organizational priorities. It highlights required skills like proactive problem-solving and detail-oriented execution while outlining responsibilities related to project management and business impact.

Enterprise Account Executive Eastern

Company: Versaterm

Location: U.S. (Remote)

Posted Dec 13, 2025

Versaterm, established in 1977, offers public safety solutions through innovation and integrations. They seek professionals passionate about improving community safety and transforming public safety technology.

Senior Frontend Developer

Company: Sanctuary Computer

Location: Remote

Posted Dec 12, 2025

This job post seeks a Senior Frontend Developer for a creative collective with a focus on innovation and sustainability. The role involves building high-performance web applications, with competitive pay and a collaborative work environment.

Hematology/Oncology Account Manager

Company: Massive Bio, Inc.

Location: Remote

Posted Dec 12, 2025

Massive Bio seeks a HematologyOncology Account Manager in Colombia to expand their clinical trial services. The role involves managing provider networks, patient engagement, and partnerships, requiring sales experience and local expertise.

Account Manager QSR

Company: Fetch

Location: United States

Posted Dec 12, 2025

Fetch's Rewards App has earned over $1 billion in rewards and 5 million five-star reviews. The company emphasizes innovation, employee growth, and strong client relationships, fostering a people-first culture.

🇩🇪 CEO (m/w/d) Re-Think Hospitality

Company: hostz hospitality AG

Location: Germany

Posted Dec 12, 2025

Hostz aims to modernize the hotel industry by reducing complexity and enhancing operational efficiency through technology. They seek a visionary CEO to lead their scalable platform, offering innovation and growth opportunities.

Staff Software Engineer - Vector Storage

Company: Reddit

Location: Remote

Posted Dec 12, 2025

This job description outlines a software engineering role focused on cloud infrastructure, storage technologies, and large-scale systems. It emphasizes collaboration, automation, and expertise in specific programming languages and vector storage technologies. The position offers comprehensive benefits and equity opportunities.

Sales Development Representative

Company: Blackbaud

Location: Remote

Posted Dec 12, 2025

This job posting highlights a Sales Development Representative role with opportunities for growth, upskilling, and a supportive remote work environment. The position emphasizes collaboration, professional development, and competitive benefits, appealing to candidates seeking career advancement in software sales.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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