Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Software Engineer - Clinical CMS

Company: labcorp

Location: USA

Posted Dec 12, 2025

This job posting highlights Labcorp Genetics' mission to advance genetic healthcare through innovative technology. The role requires leadership in developing scalable solutions for genetic testing while offering competitive compensation and comprehensive benefits. The company emphasizes collaboration, professional growth, and impactful work in transforming healthcare through genetic research.

Portfolio Scrum Master

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 12, 2025

This role offers impactful work in modernizing insurance tech at Liberty Mutual, emphasizing innovation, employee growth, and an inclusive culture with competitive benefits.

Analytics Engineer (L4) - Ads

Company: Netflix

Location: USA

Posted Dec 12, 2025

Netflix seeks an Analytics Engineer to design metrics and dashboards for their Ads business, offering competitive compensation and comprehensive benefits in a diverse, inclusive culture.

Regional Sales Director

Company: Fortive

Location: USA

Posted Dec 12, 2025

The text outlines a sales role in healthcare technology, requiring expertise in consultative selling, account planning, product mastery, and compliance. It lists qualifications, experience, and tools like Salesforce and SFDC.

Director Regional Sales - MED

Company: GitLab

Location: Europe

Posted Dec 12, 2025

This job description outlines a leadership role focused on expanding GitLabs presence in the MED region through strategic sales growth, team development, and cross-functional collaboration. It emphasizes structured processes, market expansion, and building relationships with key accounts.

Human Resources Business Partner

Company: Fortive

Location: USA

Posted Dec 12, 2025

The text describes HR talent management responsibilities including problem-solving, performance management, workforce planning, and manager capability development. It outlines required skills in organizational design, employee relations, and project management, along with experience requirements and technical proficiencies like Oracle HCM systems.

Senior Software Engineer - Platform InfraSec

Company: Grafana Labs

Location: UK

Posted Dec 12, 2025

This remote UK role involves automation and security for Grafana Cloud, requiring collaboration and expertise in Kubernetes, IAM, and cloud security. Growth opportunities and competitive compensation are highlighted, with emphasis on teamwork, learning, and shared ownership in the company's success.

Senior Test Engineer (L5) - Games Platform Quality

Company: Netflix

Location: USA

Posted Dec 12, 2025

This text describes Netflix's Games Platform team mission, a Senior Test Engineer role with technical requirements and responsibilities, and details about compensation and benefits. It balances professional information with neutral organizational details.

Chief of Staff CPG

Company: Levo Naturals

Location: USA

Posted Dec 12, 2025

This job description outlines a Chief of Staff role requiring strategic leadership, operational expertise, and organizational excellence. It emphasizes key qualities like business acumen, resilience, and influence while detailing responsibilities spanning executive support, project management, and cross-functional collaboration. The compensation package includes competitive salary, bonuses, benefits, and equity opportunities.

Product Manager - Cloud

Company: Hammerspace

Location: USA

Posted Dec 12, 2025

This job posting seeks a Technical Product Manager to lead cloud and containerized data platform productization, requiring hands-on technical expertise and collaboration across teams. Key responsibilities include cloud adaptation, requirement definition, and integration workflows. Qualifications emphasize cloud provider knowledge and hardware experience, with competitive compensation and benefits.

Human Resources Business Partner

Company: Fortive

Location: USA

Posted Dec 12, 2025

The text describes a job requiring expertise in talent management, leadership, and problem-solving with experience in HR functions, organizational design, and data-driven decision-making.

Bilingual Recruitment Specialist (English/French)

Company: NXTThing RPO

Location: USA

Posted Dec 12, 2025

NXTThing's mission is to transform talent acquisition through innovative RPO solutions combining technology and human expertise. The role involves candidate engagement, onboarding support, and administrative tasks with qualifications emphasizing bilingual communication, organizational skills, and adaptability in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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