Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

System and Board Design Engineer (f/m/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 09, 2025

IBM seeks a System and Board Design Engineer to innovate in high-performance computing. Collaborate globally on cutting-edge projects with expertise in signal/power integrity, PCB design, and automation. Requires a Master's in Electrical Engineering and proficiency in CAD tools.

Indirect Tax Analyst

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

The text outlines the responsibilities and requirements for an Indirect Tax Analyst role, emphasizing VAT operations, reconciliation tasks, collaboration with teams, and necessary skills. It details job duties such as preparing VAT returns, balance sheet reconciliations, and supporting tax audits, while specifying educational and technical qualifications.

Sales Development Rep, Apptio - Japan - SDR

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job posting seeks a Sales Development Representative in Japan to support Apptio's enterprise sales efforts. The role involves lead generation, outbound outreach, and collaboration with marketing and field sales teams. Candidates must have 5+ years of IT industry experience, CRM proficiency, and strong communication skills. Apptio emphasizes its culture of transparency, customer focus, and innovation in technology investment management solutions.

2026 Client Engineering Intern

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

IBM's technology sales role emphasizes collaboration, technical expertise, and people skills to solve complex business challenges. The position offers growth opportunities, a supportive team environment, and a focus on innovation through cloud, AI, and security solutions. Applicants are sought for their technical education, communication abilities, and willingness to engage in a dynamic internship program.

Internship: SAP Consultant in Guadalajara, Mexico

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

The text promotes an IBM Consulting internship offering career growth, client collaboration, and technical expertise. It highlights required qualifications and benefits of the program.

Oracle Cloud HCM Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, training, inclusive culture, and benefits like flexible working and certifications. It highlights roles in Oracle Cloud HCM with technical expertise requirements and a focus on innovation.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and opportunities to drive innovation. It highlights the role's focus on solving client problems, building trust, and leveraging IBM's technology platforms for impactful outcomes.

Project Manager-Application Operations

Company: IBM

Location: Taipei, TW

Posted Dec 09, 2025

IBM Software careers offer opportunities to lead innovative projects, collaborate in agile teams, and drive cloud-native solutions with growth potential.

Senior Software Engineer - HashiCorp Terraform Stacks

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate with global teams, and contribute to open-source projects. The role emphasizes career growth, technical expertise in Terraform and Go, and impactful contributions to the infrastructure-as-code community.

Project Manager SAP

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text highlights IBM Consulting's focus on global client collaboration, innovation in hybrid cloud and AI, professional growth opportunities, and impactful project management roles with strong technical and leadership requirements.

Senior Content Designer

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text promotes an IBM Software career opportunity emphasizing innovation, global growth, and collaborative design work. It highlights roles in creating AI-powered solutions, user-centric content experiences, and cross-functional teamwork to deliver exceptional customer outcomes.

Brand Sales specialist

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

IBM's AI and data platform enables organizations to leverage data across hybrid environments, creating value through trust and innovation. The role involves driving platform adoption, building client relationships, and collaborating on solutions that align with business goals.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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