Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
OneSource Technical Solution Architect
Company: IBM
Location: PETALING JAYA, MY
Posted Dec 09, 2025
The text describes a job role focused on business analysis, tax solutions, and IT process optimization within IBM's Finance and Order to Cash Systems. It outlines responsibilities including requirements gathering, system compliance, and technical training, while specifying educational and technical qualifications.
Infrastructure Specialist-AWS DevOps
Company: IBM
Location: Pune, IN
Posted Dec 09, 2025
This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise and innovation for public/private sector clients. It lists educational requirements, technical skills in DevOps tools, cloud environments, and communication abilities.
Industry Consultant-Life Sciences
Company: IBM
Location: Pune, IN
Posted Dec 09, 2025
This job description outlines a role at IBM Consulting involving technical expertise delivery, client collaboration, and project management responsibilities. It specifies educational requirements, industry experience, and skills needed for insurance-related solutions and system impact analysis.
Senior Manager - Employee Data Management
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with industry leaders. The role requires expertise in process improvement and transformation while fostering a culture of learning and empathy.
Quality Engineer - UAT
Company: IBM
Location: Bedford, CA
Posted Dec 09, 2025
The text describes a role in IBM Consulting focused on test automation, collaboration with clients, and technical expertise in hybrid cloud and AI. It outlines responsibilities like designing automation scripts, integrating with CI/CD pipelines, and contributing to best practices, emphasizing innovation and impactful work.
PROCESS INNOVATION PROFESSIONAL-LEAD TO CASH
Company: IBM
Location: Gurgaon, IN
Posted Dec 09, 2025
This role involves working with global clients to drive digital transformation using agile methods and AI. Responsibilities include managing accounts receivable and ensuring SLA compliance. Required skills include a bachelor's degree, 6+ years of experience, and proficiency in ERP software. The position emphasizes collaboration, innovation, and career growth opportunities.
Application Developer-Cloud Integration
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This job description outlines a role at IBM Consulting involving software development, API configuration, and technical expertise in areas like API Connect DataPower, REST/SOAP APIs, and networking concepts. It specifies educational requirements, preferred qualifications, and responsibilities including code development, troubleshooting, and collaboration with clients.
Tech Support Intern 2026
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
IBM Software Support is seeking passionate interns to join their Technical Support Engineering team, offering opportunities to gain hands-on experience, collaborate with experts, and contribute to client success. The role emphasizes problem-solving, customer satisfaction, and professional growth through AI tools and industry-leading support practices.
Software Engineer Ruby on Rails (3scale)
Company: IBM
Location: Mulhuddart, IE
Posted Dec 09, 2025
This job description outlines a Software Developer role at IBM, emphasizing opportunities to contribute to API Management development and work with technologies like Docker, OpenShift, and Ruby on Rails. The position requires expertise in software development, testing, and automation, along with collaborative skills in cloud-native and distributed systems environments.
Data Engineer-Data Integration
Company: IBM
Location: Navi Mumbai, IN
Posted Dec 09, 2025
This role involves data engineering tasks, collaboration with teams, and requires expertise in data warehousing, cloud technologies, and scripting languages.
User Researcher - Public Sector
Company: IBM
Location: London, GB
Posted Dec 09, 2025
IBM CIC offers extensive career growth opportunities, a supportive culture, and diverse benefits including training, flexible working, and innovation-focused environments. The role emphasizes collaboration, user research, and professional development in a dynamic industry setting.
Application Developer-Open Source
Company: IBM
Location: Mysore, IN
Posted Dec 09, 2025
This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in software development. It outlines responsibilities, required skills, and growth potential within IBM's ecosystem.