Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Application Developer-Java & Web Technologies

Company: IBM

Location: Mysore, IN

Posted Dec 08, 2025

IBM Consulting offers career opportunities with global client collaboration, focusing on hybrid cloud and AI solutions. The role involves software development, problem-solving, and working with cutting-edge technologies, emphasizing growth and innovation.

Executive Assistant to GTM NA

Company: ElevenLabs

Location: Remote

Posted Dec 08, 2025

ElevenLabs is a leading audio AI company with rapid growth and innovative solutions. They focus on making information accessible through advanced technology and offer impactful roles with global opportunities.

Application Developer - Java and Web

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

IBM CIC offers career growth opportunities, training programs, and a supportive work environment focused on innovation and professional development. The role emphasizes collaboration, technical expertise, and work-life balance, with benefits including certifications, flexible working, and career advancement prospects.

Channel Account Manager

Company: FireMon

Location: Remote

Posted Dec 08, 2025

The text describes a Channel Vendor Manager role at FireMon, emphasizing relationship-building with partners, driving growth through collaboration, and contributing to innovative solutions for complex security challenges. It highlights required skills and the company's mission to provide advanced network security solutions.

Channel Director

Company: FireMon

Location: Remote

Posted Dec 08, 2025

The text warns about phishing attempts and outlines a job role for a Channel Director at FireMon, emphasizing cybersecurity solutions, partner collaboration, and company values. It balances security alerts with recruitment details and equal opportunity statements.

Sales / Business Development Manager - IBM Academic Program

Company: IBM

Location: New Delhi, IN

Posted Dec 08, 2025

This job posting seeks a Sales Business Development Manager to drive growth of IBM's Academic Program in India. The role requires strategic planning, partner engagement, university relationships, and market expansion within the EdTech sector. Key responsibilities include sales strategy execution, partner management, negotiation, and achieving sales targets in a fast-paced environment.

Oracle Cloud HCM Solution Architect

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This text describes a job role in IBM Consulting focusing on Oracle Cloud HCM expertise, client collaboration, and system implementation. It outlines responsibilities, required education, and technical skills needed for the position.

Software Engineer - OpenSearch

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

IBM seeks software engineers to develop AI PaaS solutions, collaborate on open-source projects, and contribute to cloud-native innovations. Requirements include expertise in Java, distributed systems, and experience with open-source communities.

Package Consultant-SAP Ariba

Company: IBM

Location: Kolkata, IN

Posted Dec 08, 2025

This text describes a career opportunity at IBM Consulting, highlighting collaboration with global clients, expertise in hybrid cloud and AI, and the potential to drive innovation through technical and industry expertise. It outlines role responsibilities, required qualifications, and preferred experience in SAP Ariba and ERP systems.

Payroll Team Leader - Managed Payroll Services - UK

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This job description highlights a leadership role in payroll services with opportunities for professional growth, team management, and compliance expertise. The role emphasizes customer satisfaction, process improvement, and collaboration across departments, while offering a supportive environment for career development.

Associate SAP Technical - Entry level

Company: IBM

Location: Bedford, CA

Posted Dec 08, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to clients worldwide. It highlights career growth opportunities, mentorship, and requirements such as education and work experience. The position emphasizes problem-solving, innovation, and compliance with industry standards.

Product Designer

Company: Ahrefs

Location: Remote

Posted Dec 08, 2025

This job posting seeks a senior Product Designer with expertise in complex software design, requiring collaboration with engineers and data scientists to shape product roadmaps, conduct research, and deliver intuitive interfaces. The role emphasizes leadership, technical understanding, and cross-functional teamwork.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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