Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Application Developer-RPA
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
The text describes a career in IBM Consulting, highlighting the opportunity to work with global clients, deliver technical expertise, and drive innovation using IBM's technology platforms and partner ecosystem. The role involves interacting with clients, assessing requirements, designing and implementing test strategies for Power Automate workflows, and ensuring requirements are met.
Package Consultant - SuccessFactors Talent Mgmt
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 05, 2025
The text describes a career in IBM Consulting, highlighting the collaborative work with clients, focus on hybrid cloud and AI, and opportunities for learning and growth. It specifically mentions the role of a SuccessFactors Consultant, involving solution design, implementation, and delivery, with a focus on talent management and compensation modules.
［日本IBM テクノロジー事業本部 TLS］SW システムサービスエンジニア
Company: IBM
Location: Tokyo, JP
Posted Dec 05, 2025
The text describes a Japanese-speaking role in Japan for a technical engineer to support the construction, operation, and maintenance of IBM Z financial systems. The role involves collaborating with various teams, proposing solutions, and providing preventive maintenance for customer systems.
PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT
Company: IBM
Location: Hyderabad, IN
Posted Dec 05, 2025
This text describes a career in IBM Consulting emphasizing global collaboration, client relationships, and professional growth opportunities. It highlights responsibilities involving financial reporting, process optimization, and leadership in technology-driven environments, along with required expertise in finance and administration.
Software Developer
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
IBM Infrastructure offers enterprise IT infrastructure for hybrid cloud and AI. The role involves developing and maintaining key capabilities, supporting customers, developing tools for support teams, and partnering with global teams for production support.
Package Consultant-Oracle HCM Talent Management Cloud
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
This job description outlines a consulting role at IBM, focusing on Oracle Cloud solutions. The role involves working with clients globally, shaping solutions, configuring applications, and driving innovation. Required skills include functional expertise in Oracle Talent Management, experience with HCM Cloud projects, and excellent communication skills.
Technology Lifecycle Services Reals – Entry Level Sales Program 2026
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The text describes a job role focused on IBM TLS renewal and expansion, requiring account management, sales execution, and technical expertise. It outlines responsibilities, required qualifications, and preferred skills for driving revenue growth through customer loyalty and upselling opportunities.
IBM SevOne - Quality Assurance
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
The job description outlines a role focused on developing and executing functional and performance automation scripts using open source tools. The position involves performing usability, functional, and regression testing, as well as evaluating and testing software bug fixes, extensions, and features. The role requires collaboration with Product Management, Development, and Architecture teams to understand and guide product features and testing. The ideal candidate should have experience with Playwright, JSTS, Selenium, Python, PHP, JavaScript/TypeScript, Bash, JSON, YAML, Jmeter, Gatling, Postman, Linux admin skills, MySQL queries, Docker, Kubernetes, and networking protocols.
SAP SE Java Developer
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting as a Software Developer. The role involves working on hybrid cloud and AI projects with clients worldwide, using cutting-edge technologies. Key responsibilities include analytical problem-solving, end-to-end engagement in the software development lifecycle, and strategic stakeholder collaboration. Required skills include Java, JavaScript, SQL, Jenkins, GitLab, and JUnit, along with strong communication and collaboration abilities.
Quality Engineer-Performance & Resilience Management
Company: IBM
Location: Pune, IN
Posted Dec 05, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires leading IBM into the future by translating system requirements into customized system design and development in an agile environment. Strong testing skills, team leadership potential, communication skills, and banking domain knowledge are preferred.
Manager - Product Design
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
This job description highlights opportunities to work on innovative cloud solutions, lead design teams, and collaborate across functions. It emphasizes growth, expertise in enterprise SaaS products, and leadership in scalable design practices.
Technicien(ne) en métrologie
Company: IBM
Location: BROMONT, CA
Posted Dec 05, 2025
IBM's Bromont facility emphasizes employee growth, high-tech manufacturing, and competitive benefits. The role requires precision in metrology, with detailed qualifications and security clearances.