Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Quality Engineer-Functional
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
The text describes job roles in IBM Consulting involving technical expertise, testing responsibilities, and collaboration with clients. It outlines required skills like API testing, Agile methodologies, and production support experience, along with education requirements.
System Services Representative
Company: IBM
Location: KARACHI, PK
Posted Dec 05, 2025
The text describes the mission and responsibilities of IBM Systems Support technical representatives, who provide predictive, proactive, and resilient support for IBM infrastructure solutions. Their core responsibilities include ensuring system availability, performance, and security through advanced support services, using AI and analytics to anticipate and resolve issues, providing multivendor support, collaborating with product design engineers, and extending the lifecycle of IBM systems through service extensions. The role of an onsite engineer involves strong AIX OS expertise, IBM Power Systems hardware knowledge, virtualization skills, system setup and configuration, storage management, system security, performance tuning, and problem determination.
Delivery Project Executive (Talent Acquisition)
Company: IBM
Location: London, GB
Posted Dec 05, 2025
The role involves managing client accounts, ensuring service delivery, and leading teams. Responsibilities include stakeholder management, financial forecasting, and client satisfaction. Required experience includes 10+ years in staffing and account management.
Delivery Manager, Finance & Accounting
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 05, 2025
The role is for a Delivery Manager with expertise in Finance & Accounting to lead operations for US-based B2C clients. The position requires strong leadership, team management, and experience in Record to Report processes. Key responsibilities include overseeing financial reporting, accounting processes, process improvements, compliance, and collaboration with cross-functional teams.
Technicien - Support technique à la production
Company: IBM
Location: BROMONT, CA
Posted Dec 05, 2025
IBM Bromont is a leading high-tech manufacturing company that values its employees' skills and offers a supportive work environment. The company produces advanced processors for IBM servers and telecommunications modules worldwide. The role involves supporting manufacturing operations, contributing to continuous improvement, and troubleshooting technical issues in a dynamic environment.
Senior Consultant/Business Analyst - SAP S4 HANA FI/CO (m/w/d)
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves consulting on strategy, business processes, requirements analysis, solution design, and IT implementation, with a focus on SAP S4HANA Finance and Controlling. The position requires at least 4 years of experience in SAP S4HANA Finance and Controlling consulting, project experience with at least 2 successful project lifecycles, and strong communication and negotiation skills.
SAP BW/4 HANA Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The text describes a career opportunity in SAP project and service management, highlighting the combination of strong organizational skills with deep knowledge of SAP solutions and IT governance. The role involves working in a dynamic environment, collaborating with diverse teams, and driving transformation projects to enhance service delivery and capture new market share.
Order To Cash Team Leader
Company: IBM
Location: Naga City, PH
Posted Dec 05, 2025
The text describes the role of an Order to Cash (OTC) Team Leader at IBM Consulting. The role involves managing and overseeing the end-to-end OTC process, including order management, invoicing, credit and collections, dispute resolution, and cash application. The OTC Team Leader is responsible for leading a team, optimizing processes, driving improvements, and collaborating with cross-functional teams to enhance cash flow and working capital. The role requires a strong understanding of OTC processes, ERP systems, and automation tools, as well as excellent analytical, problem-solving, and organizational skills. The OTC Team Leader is also responsible for ensuring compliance with internal controls, company policies, and legal regulations, and for providing regular reports and analysis on key OTC metrics.
Senior Amazon Brand Manager
Company: GNO Partners
Location: remote
Posted Dec 05, 2025
GNO Partners is a consultancy firm founded by Gal and Ouriel, who built and exited two successful Amazon brands. They help Amazon FBA sellers scale profitably using their proven system. The company offers a 'Done With You' approach, where they set the strategy, analyze the brand, and teach clients how to execute using their resources.
Technology Sales Partner Specialist - Entry Level Sales Program 2026
Company: IBM
Location: Markham, CA
Posted Dec 05, 2025
The text describes the role of an ISV Partner Specialist at IBM, focusing on hunting for new business by engaging Independent Software Vendors (ISVs) to embed IBM Software into their products. The role involves sales hunting, lead generation, solution selling, partner engagement, and sales execution. It requires a sales hunter mindset, territory planning, consultative selling, digital research, and agility.
Digital Adoption/Training Analyst
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The role of Digital Adoption Training Analyst at IBM Consulting involves helping federal agencies adopt new technologies and digital workflows. The position requires experience with Digital Adoption Platforms (DAPs) such as WalkMe and Whatfix, as well as skills in organizational change management, training strategy development, and client engagement. The role offers the opportunity to work on meaningful projects that support the transformation and modernization of federal agencies across the US.
Formal Verification Lead
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
This job description highlights a role in formal verification engineering for IBM's advanced processor systems, emphasizing work on quantum and AI technologies, collaboration with elite teams, and contributions to trusted hardware platforms. Responsibilities include verification environment development, tool expertise, and team leadership, with requirements spanning education, experience, and technical skills.