Strong Customer Service Skills Jobs
1,810,432 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Package Consultant-SAP HANA FIN CO
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role requiring extensive experience with SAP FICO and India localization. The position involves leading teams, providing functional and technical expertise, and working on complex projects. The role is based in India and requires 100% travel within the country.
Senior Salesforce Developer - Public Sector
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text promotes IBM CIC's career opportunities, highlighting benefits like training programs, career growth, work-life balance, and a supportive work environment. It emphasizes innovation, professional development, and inclusive culture while outlining requirements for a Senior Salesforce Developer role.
Application Developer-Cloud FullStack
Company: IBM
Location: Hyderabad, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on cloud application development and deployment. It highlights the role of a developer in leading projects, working with senior resources, and designing, building, and maintaining cloud environments. The position requires expertise in Java Springboot, Microservices, Kubernetes, Docker, and relational databases, with production support experience being a plus.
Accounts Receivable Collections Specialist| Fluent in German & English
Company: IBM
Location: MADRID, ES
Posted Dec 04, 2025
IBM is seeking a proactive and results-driven Accounts Receivable Analyst to join their AR team. The role involves maximizing cash flow through effective collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.
Security Engineer
Company: IBM
Location: Kochi, IN
Posted Dec 04, 2025
The job posting is for a Security Engineer with 7+ years of experience in coding and automation to join the Product team. The role involves embedding security practices throughout the software development lifecycle, performing application security assessments, code reviews, and threat modeling, developing secure coding guidelines and automation tools, integrating security checks into CI/CD pipelines, analyzing and remediating vulnerabilities, working with DevOps and SRE teams for secure infrastructure configurations, collaborating with product and engineering teams on security process development, conducting incident response and root cause analysis, and keeping up-to-date with emerging threats and mitigation techniques.
System Support Tech Apprentice
Company: IBM
Location: Austin, US
Posted Dec 04, 2025
IBM offers an apprenticeship program for Systems Support Apprentices to work with experienced engineers and mentors, applying hardware knowledge and learning new technologies. The program provides a nationally-recognized credential and opportunities for full-time roles after graduation.
Infrastructure Specialist-Azure Platform
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role focuses on identifying and fixing business problems, improving services, troubleshooting technical issues, and requires expertise in Azure IAAS, PASS, and SAAS services, containerization, and security management.
Backend Java Developer – End User Monitoring
Company: IBM
Location: Kochi, IN
Posted Dec 04, 2025
IBM Instana is seeking a talented Backend Java Developer to join their End User Monitoring team. The role involves designing, building, and enhancing backend systems for Instana's monitoring solutions, focusing on performance, scalability, and reliability. The developer will collaborate with cross-functional teams to deliver high-quality software used by global enterprises.
Software Developer - Web Developer
Company: IBM
Location: Mulhuddart, IE
Posted Dec 04, 2025
The text is a job description for a Senior Web Developer position at IBM Software. The role involves building and enhancing the Admin UI for the ContextForge gateway proxy and registry using HTMX, Alpine.js, and TypeScript. The position requires experience in frontend development, server-driven UI patterns, and UI/UX design. Testing and quality assurance are also important aspects of the role.
Application Developer-Microsoft Modern Workplace
Company: IBM
Location: Lucknow, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on designing and developing enterprise collaboration and productivity solutions using Microsoft 365 and Power Platform technologies. The role involves working with clients globally, providing technical expertise, and collaborating with stakeholders to deliver effective solutions.
Domain Trainer - Learning
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 04, 2025
The text is a job description for a Service Delivery Management role at IBM Consulting. It outlines the responsibilities, required education, and technical expertise for the position. The role involves ensuring service level agreements are met, managing team performance, documenting processes, conducting team meetings, managing volumes, handling escalations, ensuring business controls, resolving issues, providing training, maintaining backup systems, conducting quality assurance reviews, identifying process improvements, managing change, financial management, and more. The position requires a bachelor's degree and experience with an LMS tool and trainer education background.
Product Designer - HashiCorp Infrastructure/Self-Serve
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a team that transforms customer challenges into industry-leading AI-powered cloud-native solutions. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. The position is for a Senior Product Designer for Waypoint, aiming to maintain a focus on user experience and identify strategic opportunities for improvement and integration with Terraform.