Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Product Manager

Company: Canva

Location: Remote

Posted Dec 23, 2025

The role involves leading product strategy for Japan, understanding local users, collaborating with teams, and driving growth through localized experiences and cross-functional partnerships.

Technical Project Manager

Company: IBM

Location: Hong Kong, HK

Posted Dec 24, 2025

The text describes the role and responsibilities of a Technical Project Manager, emphasizing leadership, technical expertise, and project management skills. It outlines key duties such as project planning, stakeholder management, and quality assurance, while detailing educational and professional requirements for the position.

Cybersecurity Specialist - Red Team | Remote

Company: Lumitekno Kreasi Global

Location: Remote

Posted Dec 23, 2025

This job posting seeks a Cybersecurity Specialist Red Team member for remote security testing and system improvement. The role involves real-world security assessments, vulnerability analysis, and collaboration with engineering teams. Requirements include production system experience, technical skills in web security, and familiarity with testing tools. The position offers career development and competitive compensation with a structured hiring process.

Product Manager GeckoTerminal

Company: CoinGecko

Location: Malaysia

Posted Dec 23, 2025

CoinGecko, a leading cryptocurrency data platform, seeks a Product Manager to drive innovation in crypto tools. The role offers competitive salaries, remote flexibility, and comprehensive benefits, reflecting the company's commitment to growth and employee well-being.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves data engineering with Spark and cloud platforms, requiring expertise in big data technologies and certifications. The position emphasizes innovation, scalability, and collaboration with clients worldwide.

Business Sales & Delivery Leader

Company: IBM

Location: JEFFERSON CITY, US

Posted Dec 24, 2025

This role emphasizes leading in technology, solving complex problems, and collaborating on innovative solutions with expertise in data analytics and Azure tools.

Senior Analytics Engineer

Company: Alpaca

Location: Remote - North America

Posted Dec 23, 2025

Alpaca is a US-headquartered broker-dealer with global reach, offering financial services to hundreds of institutions across 40 countries. The company emphasizes open-source contributions, a diverse team, and a mission to democratize financial services. They are seeking an Analytics Engineer to build scalable data models for their data platform.

Product Manager GeckoTerminal

Company: CoinGecko

Location: Malaysia

Posted Dec 23, 2025

CoinGecko, a leading cryptocurrency data platform, seeks a Product Manager to drive GeckoTerminal's growth. The role offers competitive salaries, remote flexibility, and comprehensive benefits, reflecting their commitment to innovation and employee well-being.

Senior Analytics Engineer

Company: Alpaca

Location: Remote - North America

Posted Dec 23, 2025

Alpaca is a US-headquartered broker-dealer with global reach, offering financial services to hundreds of institutions across 40 countries. The company emphasizes open-source contributions, a diverse team, and a mission to democratize financial services. They are seeking an Analytics Engineer to build scalable data models for their data platform.

DRP Service Center Specialist

Company: Sedgwick

Location: Remote

Posted Dec 23, 2025

Sedgwick promotes a caring culture with work-life balance and career growth opportunities. Recognized as a great workplace with comprehensive benefits, the role emphasizes teamwork and customer service excellence while offering competitive compensation and professional development.

Application Consultant-Edge & Network Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 24, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for career growth. It highlights required skills in cloud computing and networking, along with preferred certifications and experience.

Site Reliability Engineering Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

The text highlights IBM's Finance & Operations role as a critical driver of transformation, emphasizing efficiency, innovation, and career growth opportunities. It outlines key responsibilities and required skills for various positions while promoting a dynamic, learning-focused environment.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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