Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Delivery Consultant - Openpages (Architect)

Company: IBM

Location: Mexico City, MX

Posted Dec 24, 2025

The role involves collaborating with clients to solve business challenges in a supportive environment, requiring technical expertise in IBM products and strong communication skills. It emphasizes career growth and impactful work through innovative solutions and team collaboration.

INTEGRATION ARCHITECT-PROCESS AUTOMATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This text describes an RPA Developer role at IBM Consulting, emphasizing collaboration with global clients, digital transformation using AI and agile methods, and career growth opportunities. It outlines responsibilities like automation design, quality assurance, and required skills such as UiPath and SQL expertise.

Data Engineer-Data Platforms

Company: IBM

Location: Kolkata, IN

Posted Dec 24, 2025

The text describes a Big Data Engineer role at IBM Consulting, emphasizing collaboration with global clients, advanced technologies like hybrid cloud and AI, and opportunities for innovation and career growth. It highlights technical expertise in Hadoop, Spark, Python, and data infrastructure development.

Application Developer-IBM Integration

Company: IBM

Location: Pune, IN

Posted Dec 24, 2025

This role involves working with clients on hybrid cloud and AI projects, leveraging IBM's technology platforms. Responsibilities include API management, RBAC, and troubleshooting, requiring technical expertise and strong communication skills.

Senior Software Engineer, Packer

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

IBM Software and HashiCorp Engineering Team focus on innovative AI and cloud-native solutions, offering opportunities to shape infrastructure and security. The Senior Software Engineer role involves leading complex projects, mentoring teams, and contributing to enterprise platforms.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for career growth, mentorship, and impactful work in hybrid cloud and AI initiatives, alongside responsibilities in invoice processing and vendor management.

Delivery Consultant - System Automation on z.

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 24, 2025

The text describes a role at IBM Technology Expert Labs emphasizing collaboration, career growth, and technical expertise. It highlights benefits like worldclass services, positive impact on clients, and a supportive learning culture. The position requires advanced technical skills in zOS, automation, and integration, with opportunities for professional development and innovation.

Digital Sales Technical Specialist - Data Platform for Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a prestigious international assignment in Valencia, Spain, offering career growth, global impact, and technical expertise in Data & AI. It highlights collaborative opportunities, professional development, and the chance to shape the future through innovative solutions.

Application Consultant-Azure Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The role involves designing Azure cloud solutions for telecom clients, collaborating with cross-functional teams, and mentoring junior members. Required skills include Azure expertise and telecommunications knowledge.

Customer Relationship Representative

Company: IBM

Location: Brookhaven, US

Posted Dec 24, 2025

The Client Relationship Representative (CRR) role focuses on enhancing client satisfaction, driving AR cash collections, and leading client relationships. Responsibilities include resolving disputes, collaborating with cross-functional teams, and ensuring strong DSO results through effective communication and leadership.

Software Sales Specialist – Data, AI & Automation Swiss Market (based in Valencia) (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text describes a Software Sales Specialist role at IBM, emphasizing collaboration, innovation, and career growth opportunities. It highlights global work experiences, client engagement, and the impact of solutions on business outcomes, presenting a professional and forward-looking perspective.

Project Management (Delivery Coordinator)

Company: IBM

Location: No City, US

Posted Dec 24, 2025

This job description outlines a senior role at IBM requiring leadership in technology innovation, project management, and cross-functional collaboration. Responsibilities include overseeing service delivery, analyzing complex challenges, and driving process improvements. The position demands extensive experience in Agile frameworks, technical expertise, and strong communication skills to manage client expectations and team dynamics.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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