Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Application Developer-Mobile iOS

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This job description outlines a role in IBM Consulting focusing on hybrid cloud and AI innovation, requiring expertise in Swift, Xcode, and Apple frameworks, with opportunities for global client collaboration and technological advancement.

Business Transformation Consultant - Data Platform

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM Consulting offers roles in data governance and client collaboration, emphasizing innovation and career growth with opportunities to drive impactful solutions through hybrid cloud and AI initiatives.

Business Analyst (Teleco Domain) with Scrum Exp

Company: IBM

Location: Dallas, US

Posted Dec 24, 2025

IBM Consulting seeks a Business Analyst with telecom and Agile experience to drive innovation and client solutions through collaboration and technology.

IT Talent Acquisition Partner

Company: IBM

Location: Heredia, CR

Posted Dec 24, 2025

The role involves recruiting strategies, collaborating with hiring managers, and managing ATS systems. Required skills include English fluency, Agile experience, and data analysis.

Application Developer-DevOps

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, DevOps practices, and professional growth opportunities. It outlines responsibilities like designing cloud applications, working with cross-functional teams, and contributing to infrastructure automation. Required skills include problem-solving, teamwork, and adaptability in a fast-paced environment.

Sr. Product Manager - HashiCorp Boundary

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text highlights IBM's innovative AI-powered cloud-native solutions and HashiCorp's Boundary product, emphasizing its growth and adoption. It describes a product management role focused on strategy, customer insights, and cross-functional collaboration for enterprise security solutions.

SAP D&S Deployment Lead

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This text promotes an SAP Defense & Security Lead Consultant role at IBM Consulting, emphasizing collaboration with leading companies, innovative solutions, and career growth opportunities. It highlights technical expertise requirements and the benefits of working with IBM's tools and strategic partners to drive meaningful change in defense and security sectors.

Technology Lifecycle Support - Brand Technical Sales SME - MVS Software

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text describes a sales role at IBM focusing on driving software adoption, building client relationships, and delivering innovative solutions. It emphasizes collaboration, growth opportunities, and the impact of IBM's technology on businesses, highlighting a positive work environment and career development prospects.

Application Developer-Oracle Cloud Integration

Company: IBM

Location: Kolkata, IN

Posted Dec 24, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, career growth, and innovative solutions. It highlights required skills in database integration and technology implementation, while promoting a culture of curiosity and continuous learning.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves working with clients on digital transformation projects, emphasizing collaboration and professional growth opportunities within IBM's consulting environment.

HR Partner (Japanese Speaking)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 24, 2025

The text describes a Team HR Partner role at IBM, outlining responsibilities such as supporting managers through AskHR, enhancing digital HR tools, and collaborating across business units. It lists required qualifications including a bachelor's degree, Japanese language proficiency, and HR expertise, while emphasizing skills like collaboration, communication, and client focus.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 24, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation in hybrid cloud and AI, and professional growth. Roles involve leading cloud development with AWS, Java, and Docker, emphasizing technical expertise and problem-solving.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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