Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Sr. Sales Manager - Kraken Institutional

Company: Kraken

Location: Hong Kong,Taiwan, Province of China

Posted Dec 20, 2025

Kraken promotes its mission-driven approach to crypto adoption, highlighting a global team, industry leadership, and opportunities for experienced professionals to shape the future of cryptocurrency through innovative products and institutional sales roles.

Product Success Manager

Company: CommerceIQ

Location: USA

Posted Dec 20, 2025

The Product Success Manager role combines technical and commercial expertise to configure CommerceIQ platforms, guide customers, and drive adoption. It offers competitive compensation and benefits, ideal for professionals in SaaS environments.

Sr Banking & Payments Manager

Company: Kraken

Location: UK

Posted Dec 20, 2025

Kraken is a mission-focused crypto company dedicated to global financial inclusion through innovation. They offer roles in banking and payments, emphasizing collaboration and security, with a diverse, remote team across 70+ countries.

Product Manager - Developer Tools

Company: Figma

Location: USA

Posted Dec 20, 2025

Figma seeks a Product Manager with 5+ years of experience to lead dev tools initiatives, emphasizing collaboration, problem-solving, and innovation. The role offers a competitive salary range, equity, and comprehensive benefits, with opportunities to impact user experiences through emerging technologies.

Support Solutions Engineer (L5) - Security,Privacy and Assurance

Company: Netflix

Location: USA

Posted Dec 20, 2025

Netflix's Engineering Support Organization aims to deliver excellent support experiences for developers, focusing on automation, security, and collaboration. The role requires expertise in infrastructure, customer service, and problem-solving, with a commitment to diversity and inclusion.

Intermediate Backend Engineer (Ruby on Rails), Plan: Knowledge

Company: GitLab

Location: APAC,EMEA

Posted Dec 20, 2025

This role involves developing backend services and APIs for GitLab's knowledge management tools, focusing on scalability and collaboration with cross-functional teams. The position emphasizes creating robust systems, improving performance, and fostering a collaborative environment for both technical and non-technical users.

Graduate Software Engineer - Open Source and Linux, Canonical Ubuntu

Company: Canonical

Location: Anywhere

Posted Dec 20, 2025

Canonical promotes itself as a leading open-source provider offering global remote engineering roles with challenging projects, competitive opportunities, and a collaborative culture. The job description highlights innovation, professional growth, and a strong emphasis on open-source contributions while outlining requirements and benefits for candidates.

Staff Data Scientist

Company: Webflow

Location: USA

Posted Dec 20, 2025

Webflow is seeking a Staff Data Scientist to drive insights and innovation for their remote-first platform. The role involves collaborating with cross-functional teams, analyzing customer data, and shaping product strategies. The company emphasizes trust, creativity, and equity while offering competitive compensation, equity, and comprehensive benefits.

Senior Data Scientist - Ads

Company: Reddit

Location: USA

Posted Dec 20, 2025

Reddit seeks a Senior Data Scientist to enhance their advertising platform through advanced data science and machine learning. The role offers remote work flexibility, competitive compensation, and benefits like healthcare, equity, and professional development opportunities. The team focuses on improving advertiser value and platform measurement while fostering innovation in ad technology.

Lead Product Marketing Manager - Margin Trading

Company: Kraken

Location: USA

Posted Dec 20, 2025

Kraken promotes crypto adoption with a mission-driven team, offering roles in product marketing for advanced trading platforms. Emphasizes innovation, security, and global expansion.

Staff Product Manager, Growth — New User Acquisition

Company: Reddit

Location: USA

Posted Dec 20, 2025

This job posting highlights a senior product management role at Reddit focused on driving user growth through search engine optimization and cross-functional collaboration. The position offers opportunities to shape platform strategy, work with engineering teams, and contribute to innovative product development. Key qualifications include experience with large-scale product management, analytical skills, and a growth mindset. Benefits include comprehensive healthcare, equity, and flexible work arrangements.

Regional Sales Director - Enterprise

Company: Grafana Labs

Location: EMEA

Posted Dec 20, 2025

This job posting seeks a Regional Sales Director with leadership experience, strategic sales expertise, and technical background. The role involves team development, revenue growth, and cross-functional collaboration, with competitive compensation and ownership opportunities.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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