Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Senior DevOps Engineer

Company: Little Thinking Minds

Location: Amman

Posted Dec 20, 2025

Little Thinking Minds focuses on making Arabic learning engaging through digital platforms, targeting K12 students. The Senior DevOps Engineer role involves cloud infrastructure, CI/CD pipelines, and security, with a hybrid Amman, Jordan location.

Practitioner Campaign Associate

Company: American Specialty Health Incorporated

Location: Remote

Posted Dec 20, 2025

This job posting highlights a dynamic role at American Specialty Health, emphasizing opportunities to support practitioner recruitment, expand networks, and contribute to empowering individuals. It outlines remote work considerations, responsibilities, qualifications, and core competencies required for the position, while promoting equal opportunity employment.

Service Management Lead

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for growth through strategic partnerships and technology platforms. It outlines responsibilities in service management, process standardization, and integration of tools like ServiceNow, requiring expertise in ITIL/SRE frameworks and a hybrid work model.

Director of Sales - DoD

Company: Yubico

Location: USA

Posted Dec 20, 2025

Yubico, a global leader in secure authentication solutions, emphasizes innovation, strong company culture, and employee benefits. They seek a Director of Sales for the DoD to expand their secure login technology adoption.

Principal Software Engineer - Azure Solutions

Company: TTEC Digital

Location: USA

Posted Dec 20, 2025

This job posting highlights a Principal Software Engineer role at TTEC Digital, emphasizing client engagement, technical leadership, and competitive compensation. Benefits include healthcare, PTO, and a Great Place To Work certification, with a focus on employee growth and diversity.

Head of Studio Standards and Business

Company: Samsung Research America

Location: Irvine

Posted Dec 20, 2025

This job description outlines a technical role at Samsung's Visual Solutions Lab, focusing on standardization efforts, industry collaboration, and technology development in video/audio systems. Responsibilities include leading HDR10+ standardization, coordinating with broadcasters, and promoting Samsung technologies like HDR10+ and MMT in TV broadcasting.

Product Manager

Company: LI.FI

Location: EMEA

Posted Dec 20, 2025

This job description outlines a Product Manager role focusing on B2B2C product development, requiring 5+ years in crypto/blockchain and collaboration skills. Benefits include flexible work, equity, and global team events.

Staff User Researcher

Company: Nourish

Location: New York

Posted Dec 20, 2025

Nourish is addressing the healthcare crisis through its food-as-medicine platform, offering personalized wellness solutions with dietitians, health tracking, and AI tools. The company has expanded nationwide, secured $44M in funding, and partners with major health organizations, demonstrating its impact on chronic disease management and patient care.

Senior Product Manager

Company: MariaDB plc

Location: Remote

Posted Dec 20, 2025

MariaDB is making a significant impact globally, powering essential applications and services. The role seeks a Product Manager to drive innovation in distributed database systems, with opportunities to collaborate with open-source communities and cloud providers. The company emphasizes diversity, inclusion, and technical excellence in its mission.

Sr. Identity Engineer- IIQ/ISC/Zilla

Company: Optiv

Location: USA

Posted Dec 20, 2025

This job description outlines a Sr Identity Engineer role with remote work flexibility, focusing on identity lifecycle management, system integrations, and operational discipline. It highlights required expertise in SailPoint IIQ, Zilla, and CyberArk, along with benefits like professional development and remote work options.

Principal CCaaS Solution Architect - Presales

Company: TTEC Digital

Location: Philippines

Posted Dec 20, 2025

TTEC Digital offers a remote role with competitive salary, benefits, and a great work environment. The position involves technical strategy and client collaboration, emphasizing employee growth and customer experience.

Senior Support Engineer

Company: n8n

Location: Europe

Posted Dec 20, 2025

n8n is a rapidly growing AI platform with a strong community and impressive achievements. They offer competitive roles and a positive work culture, emphasizing innovation and support.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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