Technical Support Jobs in Atlanta, GA

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Looking for Technical Support jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Atlanta, GA area.

Salesforce Business Architect Transformation Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture's Salesforce practice is seeking a confident leader with extensive experience in Salesforce platform and business transformation. The ideal candidate will have at least 8 years of experience in Salesforce strategy, solution architecture design, and full lifecycle technology engagements. They should be comfortable presenting to C-suite executives and managing high-performing teams. The role involves teaming with clients on Salesforce functional transformation programs, setting strategic goals, and leading large teams on projects of varying size and scope. The candidate will also be expected to architect end-to-end functional application solutions, design complex technology solutions, and build relationships with Salesforce software vendors. Frequent travel is required.

SMB Implementation Manager

Company: ServiceTitan

Location: Atlanta, GA

Posted Jan 24, 2025

ServiceTitan, a leading software technology platform for the trades, is seeking an SMB Implementation Manager. The role involves serving as the single point of contact during a customer's onboarding/implementation process, guiding them from sign-up to success, and overseeing their account to ensure correct product usage. The ideal candidate should have at least 2+ years of relevant experience, exceptional project management skills, and strong customer relationship skills. ServiceTitan offers a family-friendly environment with extended parental leave, pregnancy support, and a diverse, inclusive culture. The company is committed to helping Titans and customers achieve the extraordinary.

Workday Certified Payroll Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Staff Software Engineer

Company: MacStadium

Location: Atlanta, GA

Posted Jan 24, 2025

MacStadium is seeking a Staff Software Engineer to join their growing Software Development team. The role involves designing, developing, and delivering virtualization and orchestration products. The engineer will use Go, Kubernetes, Swift, Ansible, Terraform, and other technologies. The ideal candidate should have a BABS in Computer Science or a similar field, 5+ years of experience, and proficiency in Agile development practices. MacStadium offers competitive benefits, including day one coverage for medical insurance, generous paid time off, and opportunities for professional development.

Financial Services Media Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture is seeking a seasoned PR professional to lead media relations for its financial services sector. The role involves creating a media strategy, managing an editorial calendar, coaching spokespeople, and driving content for media relations. The candidate will also oversee industry analyst relations, collaborate with cross-functional teams, and manage a small financial services media relations team. The ideal candidate should have extensive experience in PR/corporate communications within the financial services sector, strong relationships with industry press, and the ability to leverage social media.

Workday Data Manager

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Host

Company: Cracker Barrel

Location: Statesboro, GA

Posted Jan 24, 2025

Electrician Specialist

Company: Pactiv

Location: Augusta, GA

Posted Jan 24, 2025

Pactiv Evergreen Inc. is seeking an automation technician with 3+ years of experience in the manufacturing industry. The role involves performing electrical maintenance on equipment for the thermoforming and extrusion process, troubleshooting and repairing machinery, and ensuring safety and cleanliness in the work area. The candidate should be knowledgeable in electrical systems, hydraulics, pneumatics, blueprint reading, and preferably have experience with PLCs. The position requires flexibility to work overtime and the ability to work effectively in a team. Pactiv Evergreen is committed to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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