Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Marketing Manager

Company: Sub-Zero Group, Inc.

Location: Houston, TX

Posted Jun 03, 2025

The Marketing Manager is responsible for driving Sub-Zero, Wolf and Cove sales through developing a yearly distributor marketing plan that includes advertising/…

Machinist

Company: Saronic Technologies

Location: Austin, TX

Posted Jun 03, 2025

Blueprint Interpretation: Read and interpret technical drawings, schematics, and blueprints to accurately manufacture parts with high tolerance.

CNC Mill Operator

Company: Athena Manufacturing, LP

Location: Austin, TX

Posted Jun 03, 2025

Maintain machine tools in proper working condition. You will provide assistance, learn to manually operate various machines, in process inspections, and the…

Journeyman Electrician – Career Growth + Top Pay

Company: Malek Service Company

Location: Houston, TX

Posted Jun 02, 2025

Valid driver’s license with a clean driving record required. Rotating on-call schedule for after-hours service calls. Proficient in CRM or job management tools.

Security Specialist - NREMT Preferred

Company: Gavin de Becker & Associates

Location: San Antonio, TX

Posted Jun 03, 2025

PLT includes 500 hours of training, mentoring, instructing, and certification + 4 additional advanced executive protection/leadership training academies.

CNC Machinist Lathe

Company: Athena Manufacturing, LP

Location: Austin, TX

Posted Jun 03, 2025

Proficient in reading and interpreting technical drawings and blueprints. Produce precision parts by interpreting blueprints, engineering drawings, and…

Home Health Registered Nurse (RN) - Austin

Company: Home Care Providers of Texas

Location: Austin, TX

Posted Jun 02, 2025

Collaborate on Plan of Care - Partner with the interdisciplinary care team to develop, implement, and update personalized care plans that address each patient’s…

Marketing Manager

Company: Kofile Technologies

Location: Dallas, TX

Posted Jun 03, 2025

Responsibilities include selecting the right events, working with local field teams on logistics, developing pre-event outreach campaigns to drive attendance,…

Sr. Software Engineer - AI ML

Company: SHI International Corporation

Location: Austin, TX

Posted Jun 03, 2025

The Sr. Software Engineer - AI/ML will collaborate with cross-functional teams to design, implement, and maintain software solutions using diverse programming…

Sr. AI Automation Engineer

Company: SHI International Corporation

Location: Austin, TX

Posted Jun 03, 2025

The Sr. AI Automation Engineer will collaborate with cross-functional teams to design, implement, and maintain software solutions using diverse programming…

Welder

Company: Saronic Technologies

Location: Austin, TX

Posted Jun 03, 2025

Read and interpret blueprints, schematics, and technical drawings to determine welding requirements and procedures. Time Off: Generous PTO and Holidays.

Customer Serv Rep-Sr

Company: UT Health Science Center at San Antonio

Location: San Antonio, TX

Posted Jun 03, 2025

Under limited supervision, ensures that customers receive the best service possible through processing orders, preparing general correspondence, and…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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