Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Marketing Manager, BioBridge Global

Company: BioBridge Global

Location: San Antonio, TX

Posted Apr 07, 2025

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

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Hospice RN Case Manager

Company: Sonder Hospice

Location: Austin, TX

Posted Apr 08, 2025

Current RN license in the state of Texas. Valid driver’s license and reliable transportation. Current CPR and BCLS certification.

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Real Estate Sales Associate - Training & Mentoring Included

Company: Keller Williams Realty

Location: Cedar Park, TX

Posted Apr 08, 2025

Be a licensed real estate agent or be willing to complete licensing courses. Be prepared financially to enter a 100% commission position.

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HVAC Technician

Company: Jubilee Academies

Location: San Antonio, TX

Posted Apr 08, 2025

Valid Texas driver’s license Experience: Manager experience required. Safety: Maintain safety standards in conformance with federal, state, and insurance…

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Registered Nurse Lead PreOp/PACU

Company: CHRISTUS Health

Location: San Antonio, TX

Posted Apr 08, 2025

Continues to develop the ability to cope with and manage contingencies of clinical nursing. Allocates team resources responsibly and equitably, delegates…

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Senior Manager, Data Science - Financial Services

Company: Capital One

Location: Plano, TX

Posted Apr 08, 2025

A PHD in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 2…

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Japanese Bilingual-Customer Service Coordinator-Houston

Company: Pasona N A, Inc.

Location: Houston, TX

Posted Apr 08, 2025

Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as…

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Design Specialist - North America

Company: A-SAFE

Location: Plano, TX

Posted Apr 08, 2025

Develop multimedia content, including videos, animations, and interactive media, for marketing campaigns, website content, social media, and presentations.

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Imaging Business Analyst (On-site)

Company: Newrez

Location: Coppell, TX

Posted Apr 08, 2025

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization. 2-4 years of Business Analyst experience.

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Sr. Business Analyst - FT - Financial Planning Team

Company: Houston Methodist

Location: Houston, TX

Posted Apr 08, 2025

This includes the utilization of various methods design and development in conjunction with developers to documents business case/scope/plan, business/…

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STAFF ENGINEER

Company: Frost Bank

Location: San Antonio, TX

Posted Apr 09, 2025

Excellent communication skills with the ability to clearly articulate technical strategies to both technical and non-technical stakeholders.

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Security Manager - DAL

Company: ERMC

Location: Dallas, TX

Posted Apr 08, 2025

Communicate security information for the system through participation in conference calls, webinars, printed and electronic security alerts, video, recorded…

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Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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