Technical Support Jobs in Austin, TX

94,269 open positions · Updated daily

Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Substitute Teacher - Weekly Pay, Training Provided!

Company: ESS Education

Location: Richardson, TX

Posted Apr 05, 2025

Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives. As leaders in the education staffing space since 2000, ESS…

Furniture Sales Consultant

Company: Havertys Furniture Companies

Location: Selma, TX

Posted Apr 06, 2025

Our unique guaranteed income component provides generous base earnings, giving you peace of mind. Substantial associate discount on our quality merchandise.

Commercial Roofing Project Manager

Company: National Roofing Partners

Location: Coppell, TX

Posted Apr 04, 2025

Builds effective relationships with customers, design team, subcontractors, suppliers, and user groups that reflect and support company core values and meets or…

Data Scientist

Company: Victory Capital Management

Location: San Antonio, TX

Posted Apr 04, 2025

You will collaborate with the broader team to implement machine learning algorithms that support our business units, design data experiments, and develop…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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